IT Analyst

Job Description:

The IT Analyst applies strong analytical/problem solving skills and technical knowledge in working with stakeholders to manage and improve platform solutions. This involves collaboration with end users to identify inefficiencies with enterprise applications and processes, and coordination with other IT resources to execute improvements, system administration and troubleshooting or configuration changes, documentation of process changes for future reference, and strong customer service with both students and end users is required.

Principle Duties:

Use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways. Demonstrate expertise in functional area business processes. Independently initiate, identify and coordinate analysis of complex client needs in project areas such as: new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment. Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing applications. Investigate and resolve application functionality related issues and provide second level support and troubleshooting of main business applications. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. Identify opportunities for increasing business efficiency through improved manual and automated process systems. Coordinate the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions. Act as project lead in the coordination of solution development and the implementation of final product/service. Act as a liaison between business clients and technical staff and/or with development and business intelligence staff throughout the development life cycle

Essential Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position

• Experience in education industry a plus.
• Strong analytical and technical skills
• Experience with SIS systems (CampusNexus preferred)
• Experience with CRM systems (Salesforce a plus).
• Experience with Document Imaging systems (Perceptive Content) a plus.
• Familiarity with the Microsoft Office 365 platform a plus
• Familiarity with Workday a plus
• Strong understanding of technical support processes and troubleshooting.
• Strong customer relations background.
• Experience with SQL/SSMS preferred.

Position Qualifications:

• BA/BS in a related field
• Two to three years of SIS and/or CRM support
• Three to five years of systems support or business analysis

The Community Solution offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.tcsedsystem.edu/careers/

The Community Solution is an Equal Opportunity Employer.

Application Process Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members.

When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields - even if you auto-fill from your resume.

For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.