Audit Support Supervisor

Position Details Location: Charlotte, NC Reports To: Director of Audit Support Employment Type: Full-time FLSA Status: Exempt Salary Range: $53,000 – $58,000 per year Job Summary The Audit Support Supervisor leads our Charlotte audit support team, which supports the company's auditing services for government agencies. This position supervises the support staff, ensuring daily operations run efficiently and company policies, procedures, and performance standards are applied consistently. Reporting to the Director of Audit Support, you will provide day-to-day direction, coordinate workloads, and serve as the primary liaison between the Charlotte support team and department leadership. Essential Duties and Responsibilities

• Supervise and provide guidance to audit support staff.
• Oversee daily audit support operations and ensure work is completed accurately and on time per the direction of the Director of Audit Support.
• Implement and maintain administrative policies, procedures, and workflow processes.
• Monitor office supplies, equipment, inventory, and purchasing needs.
• Coordinate staff schedules, meetings, appointments, and departmental activities.
• Serve as a point of contact between management and employees.
• Address administrative concerns and resolve operational issues in a timely manner.
• Monitor departmental productivity and identify opportunities for process improvement.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Conduct staff meetings and communicate departmental updates.
• Provide administrative support to leadership and other departments as needed.
• Monitor attendance, punctuality, and overall job performance.
• Address employee concerns and recommend corrective action when necessary.
• Promote teamwork, accountability, professionalism, and effective communication.

Qualifications and Requirements

• Associate's degree in Business Administration, Office Management, or a related field required, Bachelor's degree preferred.
• Minimum of three (3) years of administrative or office management experience.
• Previous supervisory or team leadership experience preferred.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and other office management systems.
• Ability to multitask, prioritize assignments, and meet deadlines.
• Strong problem-solving and decision-making abilities.
• Ability to handle confidential information with discretion.
• Demonstrated ability to lead, motivate, and manage a team.

Key Skills and Competencies

• Written and verbal communication
• Conflict resolution
• Problem-solving and critical thinking
• Attention to detail
• Customer service
• Records management
• Process improvement
• Accountability and decision-making

Work Environment This position requires operating in an office or administrative setting and requires regular interaction with employees, management, clients, and external business partners. This is an in-office position with one remote workday. Why Choose TMA? For more than 45 years, Tax Management Associates, Inc. (TMA) has been a trusted partner to state and local governments, offering expert property tax consulting and audit services. With a reputation for excellence, TMA has built strong relationships with clients by providing innovative, reliable solutions. Learn more at www.TMA1.com. As a member of the TMA team, you will be joining an organization that is rooted in experience, integrity, and growth. You’ll work alongside a seasoned team, including former tax assessors and long-standing TMA professionals who have advanced within the company. This is a great opportunity to leverage your expertise while learning from the best in the field. As a member of our team, you’ll enjoy:

• Eleven paid holidays per year
• Generous Paid Time Off (18 days/year to start); accrual increases with years of service
• Traditional and Roth 401(k) plans with discretionary company match
• Financial wellness plan with unlimited access to Certified Financial Planners™
• Medical insurance for employee and family (65% employer paid)
• Dental insurance for employee and family (65% employer paid; includes orthodontia)
• Vision insurance for employee and family
• Group term life insurance (100% employer paid)
• Long-term disability insurance (100% employer paid)
• Short-term disability insurance
• Voluntary life insurance (for employee, spouse, and children)
• Pre-paid Legal plan
• Credit monitoring and identity theft protection plan
• Supplemental insurance options
• Employee Assistance Program

Tax Management Associates (TMA) is a proud supporter of our U.S. military, veterans, and their families. We are members of the Employer Support of the Guard and Reserve (ESGR) and the Wounded Warriors Project’s Warriors To Work program. Veterans are strongly encouraged to apply. Tax Management Associates (TMA) is an equal opportunity employer committed to an inclusive workplace and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.