OEM & Customer Support Manager

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• Task Force Tips, LLC. is an established manufacturer of firefighting equipment based in Valparaiso, IN. Our continuous improvement process ensures we help first responders save lives and protect property more safely and effectively than the day before. We are searching for an OEM & Customer Support Manager to join our team. This team member will support the needs of TFT's Domestic Segment primarily through (but not limited to) the following efforts: OEM Business Development, OEM Relationship Management, OEM product/application training. Our Culture is Contagious! Come grow with us and be part of the TFT Proud Culture! Be a part of saving lives and protecting property by putting life-saving products in the hands of our first responders! View our video - TFT, a Firefighter Legacy

KEY AREAS OF RESPONSIBILITY

1. OEM Account Management Own TFT's relationships with Oshkosh/Pierce, Rosenbauer and Terex Group.

• Visit each OEM quarterly to review business, upcoming builds and new products.
• Manage Order Status requests weekly to keep ship dates and expedites on track.
• Work daily with Order Entry so part numbers, pricing, drawings and tabulations are correct in Epicor.
• Partner with the Account Managers to earn more TFT market share on OEM builds.

2. Customer Support Leadership Lead the four office teams that serve dealers, OEMs and fire departments.

• Order Entry: their goal is to enter every order accurately and quickly. This role will partner on efforts to improve OCR scanning into Epicor and move toward an automated order-entry workflow.
• QROC (Technical Service): their goal is to troubleshoot by phone and email, sell repair kits and process RGAs. You own escalated troubleshooting and warranty decisions, balancing care for the customer with fiscal responsibility to TFT.
• Inside Sales: their goal is to respond quickly and accurately to dealer and fire department inquiries nationwide. This role will partner on efforts to automate inbound calls with AI tools so the team can generate direct revenue with fire departments.
• Technical Repairs: their goal is to inspect, quote and repair returned products, whether covered by warranty or customer-paid.

3. Business Development & Direct Sales Growth Find new ways to grow TFT's business, including direct sales to fire departments.

• Build Inside Sales into a team that generates direct revenue with fire departments, not just one that answers inquiries.
• Grow aftermarket sales of repair kits, parts and customer-paid repairs through QROC and Technical Repairs.
• Partner with Account Managers on fire department deals in Hot Zones.

Open new markets through our OEM partners, starting with nozzles and master stream monitors on ARFF units for US Part 139 airports.

QUALIFICATIONS

• Bachelor’s Degree required
• 5+ years selling technical products; fire experience strongly preferred.
• Possesses knowledge or has the ability to learn the general design and operation of nozzles, monitors, water flow appliances, and other lifesaving products. Must have the ability to learn how they differ and are effectively used by the customer.
• Ability to read prints, specifications and OEM tabulations; knowledge of fire truck pump and plumbing design. ARFF experience is a plus.
• Ability to effectively communicate orally and in writing with other company personnel, dealers and end users, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
• Ability to work alone and with others in a team environment with minimum supervision, work on several tasks at the same time, and work rapidly for long periods of time
• Sound commercial judgment on pricing and warranty decisions.
• Ability to frequently spend long periods of time driving a vehicle and/or traveling by plane.
• Ability to regularly work extended, weekend and/or evening hours, and travel out of town, often overnight. Time traveling to and within the assigned territory will be approximately 25-30% of a given month.
• Possession of a valid driver's license and demonstrated safe driving record.
• Ability to lift items weighing 75 lbs.

We offer an excellent benefits package including:

• Medical/Vision/Dental Insurance (Effective on the 1st of the month after hire.)
• Paid Maternity/Paternity Leave
• Short and Long-Term Disability
• Life Insurance
• Vacation & PTO Days
• Employee Assistance Program
• 10 Paid Holidays
• 401K plan and Profit-Sharing Plan
• Quarterly Bonus
• Employee Recognition Program “We appreciate our ALL STARS”
• Off- Site Health Clinic
• On-site Fitness Center
• Tuition Assistance
• And more!

*All Hires are subject to a background check and drug test

What happens next?

If you are interested in this opportunity, please apply, and we will review your application as soon as possible. Attach your resume and upload a cover letter with your application.

Equal Employment Opportunity/Non-Discrimination Policy

Task Force Tips LLC is an equal opportunity employer. It is the policy of Task Force Tips LLC that we evaluate qualified applicants and not to discriminate on the basis of ethnicity, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics in its hiring decisions and employment policies, as required by the Indiana Civil Rights Act (I.C. 22-9, 1), Title VI and VII (Civil Rights Act of 1964), the Equal Pay Act of 1973, and any other applicable law. Click here to View Policy

Task Force Tips LLC offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation with Human Resources at any time.