Jobs in the United States

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Front Office Manager
Makeready LLC
Nashville, TN
We are seeking a dynamic and service-driven Front Office Manager to lead the heart of the guest experience. This pivotal leadership role oversees all front desk operations, ensuring…
Added 2 mins ago
BU
Service Manager
BWW USA BWW Resources LLC
BWW 0126 Oakdale, MN
- $23 to $26 USD / hour
As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed…
Added 2 mins ago
BU
Service Manager
BWI USA Blazin Wings, Inc.
BWW 0612 Albuquerque, NM
- $21 to $23 USD / hour
As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed…
Added 2 mins ago
BU
Service Manager
BWI USA Blazin Wings, Inc.
BWW 0656 Carlsbad, NM
- $22 to $24 USD / hour
As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ensure tasks are performed…
Added 2 mins ago
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Vernon Health & Rehabilitation
Wabash, IN
Oversee daily unit operations and support the nursing team as a working manager
Added 2 mins ago
Manager, Business Development
American Bureau of Shipping
Seattle, WA
The Business Development Manager drives market position and achievement of business outcomes through the Account Management and Commercial Operations Core Process. This position is the core…
Added 2 mins ago
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Regal Deer Park - FULL TIME Assistant Manager
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- Full-time
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Added 3 mins ago
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Imaging Assistant Manager, Full Time
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- Full-time
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Business Operations Manager
State of Idaho
Boise, ID
- $31.01 to $41.35 USD / hour
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Added 4 mins ago
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- $36.82 to $49.09 USD / hour
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Must possess a valid driver’s license and passport or be willing to obtain one
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Fleet and Equipment Mechanic/Manager
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- $30 to $38 USD / hour
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Targan Inc

Regional Service Manager

Raleigh, NC, United States

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English

Original job description

Position Summary The Regional Service Manager is responsible for managing and executing regional field service enablement and operational readiness in alignment with TARGAN’s service standards and field operations strategy. This role combines field service management, technical training oversight, documentation control, and onsite service execution, with significant time spent at customer hatcheries supporting installations, training, and service activities. This position manages all aspects of regional service, including training programs, onboarding, SOPs and work instructions, KPI tracking, budgeting, and continuous improvement initiatives. The Manager works directly with Field Service Technicians (FSTs) and internal teams to improve service efficiency, reliability, and consistency while maintaining OPEX and revenue performance targets defined by Field Operations. Key Job Responsibilities Service & Training Management

Manage the development, execution, and continuous improvement of the regional field training program, including new hire orientation, onboarding, systems access, and ongoing technical training.
Manage changes to training programs to reduce door-to-floor time while maintaining training quality, safety, and consistency.
Manage and deliver technical training for TARGAN field service personnel, customers, and commercial partners, both remotely and onsite at hatchery locations.
Coordinate with Engineering, Manufacturing, Systems Engineering, and R&D to ensure training materials accurately reflect current products, tools, and field service procedures.
Define, track, and report training and service enablement KPIs to measure program effectiveness and technician readiness.

Documentation, Quality & Process Control

Manage the review, maintenance, and updates of SOPs, Work Instructions, and field service documentation.
Work with internal teams to manage Deviations, CAPAs, and Change Controls, ensuring actions are documented, appropriate, and completed on time.
Manage quality, reliability, and process improvement initiatives focused on standardization and field execution.

Regional Field Service Operations Management

Manage day-to-day regional field service operations to ensure consistent and timely onsite service support aligned with TARGAN standards.
Manage regional field schedules to ensure proper hatchery coverage and service execution.
Hire, onboard, and manage a regional team of Field Service Technicians (FSTs).
Manage technician performance through routine 1:1 meetings, KPI reviews, skills assessments, and corrective or developmental actions.
Manage technical and soft-skill training for FSTs to align with the installed product base.
Coordinate monthly operational reviews with Call Center and Technical Support teams focused on execution and process improvement.
Manage regional field inventory processes, including reporting, cycle counts, and asset control.

Travel & Onsite Execution

Travel 20 – 30% locally and overnight to manage onsite service activities, installations, training, and escalations at customer hatcheries.
Manage onsite service execution during installations, complex service events, and recovery activities.
Support service operations Monday–Friday and holidays; occasional weekend support may be required based on operational needs.

Key Competencies & Skills

Demonstrated experience managing field service or technical operations teams
Proven experience managing and developing field-based direct reports
Strong ability to manage technical problem-solving in complex operating environments
Experience managing standardized processes, documentation, and training programs
Financial management experience including budgeting, cost tracking, and forecasting
Strong analytical, organizational, and documentation skills
Ability to manage multiple priorities in a fast-paced, field-driven environment
Self-motivated, execution-focused, and results-oriented

Education and Experience Requirements

Bachelor’s degree in engineering, business, or related field (or equivalent experience)
7+ years of experience in field service, engineering, maintenance, or related roles
Minimum 3 years of experience managing or supervising direct reports
Advanced proficiency in Microsoft Office (Excel, Word, Outlook)
Valid driver’s license and ability to meet travel requirements
Fluency in English required

Working Conditions:

Work performed in office environments and customer hatchery facilities
Regular exposure to live production environments, including working with birds
Occasional lifting up to 50 lbs.
Work performed across offices, manufacturing floors, warehouses, and hatcheries
Travel includes frequent onsite customer visits and periodic business travel.

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Jobs in the United States