Scheduling & Special Programs Supervisor

Lead and guide Snowsports instructors in conjunction with the Managers and Director to deliver a premier guest experience while meeting revenue goals and providing a fulfilling experience for Snowsports employees and guests. As the Scheduling and Special Programs Supervisor, you will primarily oversee scheduling RHLC instructors based on daily needs, days off, and special programming, as well as ensuring Special Programs run smoothly by reaching out to instructors as well as guests.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Schedule instructors for daily operations, special programs, and private lessons
• Coordination of multi-faceted community-based Snowsports programs, including reaching out to schools/parents with important updates and assigning guests to appropriate level to ensure programs run smoothly
• Effectively and efficiently divide children between ages 3-15 into groups based on age, skill, group size, motivation, employee, and business needs • Maximize Children’s Center class average while balancing the instructor and guest needs
• Able to successfully oversee and carry out multiple tasks simultaneously
• Demonstrate the ability to successfully lead and engage the Snowsports staff and encourage participation in professional and personal training and development. Use of tact and diplomacy to negotiate and develop respect and confidence as a leader.
• Approve instructor daily timecards and ensure timely completion of instructor evaluations and observations
• Be visible and available to instructors to assist in lessons; Observe classes for quality, including guest centered delivery and technical content and be willing to teach if needed
• Effectively and efficiently supervise systems, operations, and provide response to product and service shortfalls
• Frequent review with management to maintain familiarity with the budget and financial goals
• Attend, participate, and lead in any meetings when appropriate
• Ability to resolve guest concerns and issues
• Assess facilities, procedures, and environmental factors with an eye towards reducing accidents and incidents; Knowledge of accident/incident procedures and documentation
• Independently develop and drive ideas, projects, and business opportunities that are forward thinking and industry reaching
• Lead and develop a culture that supports the mission, purpose, vision, and values of the Snowsports School and Taos Ski Valley
• Develop and maintain strong and positive relationships with all TSV departments
• Serve as a primary representative for Snowsports, Taos Ski Valley, and the surrounding area
• At times may be directly responsible for the care and safety of children enrolled in the Rio Hondo Learning Center
• During busy periods a 6-day work week may be required as well as some evenings
• Communication with sales staff and managers on needs with all types of lessons
• Reliable attendance on all scheduled workdays
• Other duties as assigned

Personal Skills:

• Excellent event planning skills, including organization, timeliness, and a warm demeanor
• Works independently, without close supervision
• Available to work during peak periods
• Provides direction and communication in a professional and amiable manner, including conflict resolution skills to find compromise or fair outcomes
• Dependable, punctual, reliable, and flexible
• Complies with the Taos employee handbook and Snowsports procedures and policies as well as understands and adheres to the Responsibility Code and Skier Safety Act
• Must be able to accurately follow instructions, both verbally and written
• Supplies personal equipment and maintains it in a safe functional and attractive condition
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values
• Provides a guest experience that exceeds the guest’s expectations
• Actively seeks clarity and understanding, with ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment

Qualifications/Knowledge:

• 3-5 years in ski area, resort or hospitality operations as well as PSIA/AASI level 1, and CS1 is preferred
• Advanced knowledge of Microsoft Windows and Microsoft Office Suite programs
• Ability to learn, in depth, FLAIK, Siriusware, UKG, and JotForm
• Must be detail-oriented and demonstrate excellent computer skills and willingness to expand computer-based knowledge
• Excellent communication skills, written and verbal, and analytical thinking skills
• Experience with data collection and usage
• Capable of learning and understanding Snowsports and Resort procedures, systems, and operations
• Skilled in being able to communicate suggestions for improvements effectively
• Reads and complies with Taos employee handbook and Snowsports procedures and policies
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values
• Ability to work a flexible schedule including weekends, holidays, and evenings

Work Environment:Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow3 packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

• Must be able to sit at a desk for up to 8 hours a day.
• Must be capable of lifting up to 50 lbs.
• Must be able to bend and move from standing to squat and kneel positions several times throughout the day
• Must be able to walk up and down two flights of stairs several times per shift; must be agile, sure-footed, and cautious on slippery surfaces

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check.