Scheduling Assistant

Duties and Responsibilities:

• Demonstrates superior customer service skills, including but not limited to:

o Interacts with all internal and external customers in a caring and respectful manner. o Answers telephones, responds to messages and inquiries, and routes calls in a timely and courteous manner.

o Communicates with patients and their families in a courteous, professional, cooperative, and mature manner both in person and over the telephone.

• Assists patients with questions or refers them to the appropriate person for assistance.
• Fosters a patient-oriented environment focused on patient satisfaction and quality outcomes.
• Ensures patient calls for appointments are managed quickly and effectively.
• Responds to patient requests for scheduling and rescheduling appointments.
• Schedules appointments utilizing designated templates within the Electronic Medical Record (EMR) system and other scheduling software as applicable.
• Manages appointment slots appropriately to accommodate work-in patients and optimize provider schedules.
• Documents communication with patient/family in electronic medical record, such as patient reminder calls.
• Arranges callbacks from providers or nursing staff regarding patient conditions or questions, as appropriate.
• Monitors appointment availability and alerts clinical staff regarding scheduling concerns or opportunities.
• Assists designated clinical leadership in maintaining accurate provider schedules and booking templates in accordance with Tandem Health best practices.
• Works collaboratively with front desk, clinical teams, and other departments to resolve scheduling issues and improve scheduling efficiency.
• Assists patients with completion of intake forms and performs data entry as needed.
• Arranges language interpretation services when necessary.
• Cross-trains in other clinical departments to maintain operational efficiency and provide coverage as needed.
• Performs other duties as assigned.

Qualifications:

Education/Experience:

• High School Diploma or equivalent required.
• One to two (1-2) years previous medical office or related experience preferred.

To learn more about Tandem Health and our benefits, please click the links below.

https://tandemhealthsc.e3applicants.com/about-us/benefits-trial

https://www.youtube.com/watch?v=STg1IbibH5g