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Director of Identity & Access Management
East West Bank
San Marino, CA · Dallas, TX
- $175,000 USD / year
East West Bank is seeking a Director Identity and Access Management. As the Director of Identity and Access Management (IAM) you will report to the Chief Information Security Officer. East…
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AH
Agent Strategy Manager
Assort Health
San Francisco, CA · New York City, NY
- $140,000 to $190,000 USD / year
You’ll own your customer relationships and daily priorities, with support from your manager on more difficult situations. You’ll also help improve team processes and share what you learn…
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Parts and Inventory Manager
K&D Factory Service
Camp Hill, PA
We are seeking a hands-on Parts & Inventory Manager to lead purchasing, inventory, warehouse operations, and parts support for our service teams. This role ensures technicians have the…
Added 1 min ago
Project Scheduler (35375)
CEC FACILITIES LLC
Catoosa, OK
Ability to coordinate & organize multiple sources of schedule inputs/performance data into a master schedule platform and deliver project/program status reports as required.
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TP
Multi-Site Assistant Property Manager - Alturas Penbrook
Trinity Property Consultants
Odessa, TX
- $18 to $20 USD / hour
Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits
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SN
Store Manager
Sleep Number
Marysville, WA
- $47,000 to $58,000 USD / year
At Sleep Number, wellbeing isn’t a program - it’s part of who we are. We support team members and their families across emotional, financial, career, community, and physical health, all…
Added 1 min ago
TS
Homeless Programs Case Manager
The Salvation Army Central Territory
Quincy, IL
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Provide case management services, including goal setting, care planning, and ongoing client support
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Assistant Professor, Computer Science (Tenure-Track)
Contra Costa Community College District
Martinez, CA
The Computer Science Department at Los Medanos College is seeking a full-time faculty member to support a growing and evolving program that prepares students for transfer and careers in…
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Upper School Director (High School Principal)
Strategenius
Berkeley, CA
- $135,000 to $175,000 USD / year
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Quality Control Technician I
Criterion Supply LLC
Sacramento, CA
…thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need…
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Storm Drain / Wastewater Compliance Inspector / Educator
City of Oak Harbor
Oak Harbor, WA
- $33.65 to $43.91 USD / hour
…environmental field inspections, investigations, maintenance support, and public interaction activities. Work is focused primarily on field operations throughout the City’s storm drainage…
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SAN LUIS OBISPO, CA
- $20 USD / hour
Notifies management concerning the need for major repairs or additions to lighting, heating, and ventilating equipment.
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Customer Experience Specialist
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Remote, United States
- $56,000 to $76,000 USD / year
Executive Case Management: Handle executive-level customer concerns, balancing customer advocacy with company policy to drive timely, equitable resolutions.
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Vice President - Equity Capital Markets
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Charlotte, NC · HBI Corporate Offices Cols C, OH · NY
- $200,000 USD / year
Support senior bankers in managing client relationships and developing strategic financing solutions.
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In-Store branch manager
The Huntington National Bank
Apple Valley, MN
- $63,000 to $124,000 USD / year
…for the better. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes,…
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Facilities Technician
The Huntington National Bank
Remote, United States
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Branch Manager - Bethel Park, PA
The Huntington National Bank
Bethel Park, PA
…for the better. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes,…
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Project Manager
Actalent
Seattle, WA
- $50 to $60 USD / hour
…coordination, and execution of digital design initiatives that support strategic business objectives. This role combines project management expertise with strong user experience and…
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Manufacturing Engineer
Actalent
Mcminnville, OR
Experience with fixture design, tooling, and workstation design to support efficient and ergonomic production.
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Pharmacist
Actalent
Sacramento, CA
- $73 to $80 USD / hour
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AOCS Satellite Engineer
Globalstar Inc. Updated
Covington, LA · Milpitas, CA
Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA,…
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Design Manager
Actalent
Des Moines, IA
- $80,000 to $125,000 USD / year
Negotiate design-related contracts to support project objectives, timelines, and budgets.
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Safety Manager
Actalent
Des Moines, IA
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Support steel erection and dredging activities with a focus on safety.

Talkspace

Senior Client Support Representative

Remote, United States

$18 to $22 USD / hour

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Job details

Pay: $18 to $22 USD / hour
Experience: 2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role.
Posting language: English
Posted: Nov 2, 2026

Original job description

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Senior Client Support Representative to join our team. The Senior Client Support Representative is responsible for providing exceptional support through live phone, live chat, and email to our clients, ensuring their inquiries regarding benefits coverage and service experience issues are addressed promptly and accurately. They will utilize internal knowledge materials and resources, to swiftly respond to client inquiries, demonstrating a high level of empathy. The Senior Client Support Representative will also be responsible for resolving complex and escalated inquiries that require investigation, providing thorough and empathetic solutions. They will educate clients on self-service resources available through our platform and follow up when necessary to ensure resolution and satisfaction. The Senior Client Support Representative actively identifies trends in client contact reasons, escalates potential issues to leadership daily, and stays updated with business updates to provide accurate assistance. They will contribute to the improvement of our department by suggesting updates to departmental knowledge resources and recommending changes to existing support processes. As a Client Support Specialist, you will play a vital role in delivering exceptional support, improving processes, and fostering effective team collaboration with coaching sessions and one-on-one sessions.

This is a remote position based in Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

Client Support
Engage with clients through live phone and chat support as well as async email support through Zendesk.
Use internal knowledge materials and resources to quickly and accurately answer client inquiries, related to benefits coverage and service experience issues (ie. coverage eligibility, billing, refunds, clinical complaints, service interruptions, etc.).
Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood and supported.
Participate in non-inbound volume related department operations speciality projects aimed to further support our clients in their full journey at Talkspace.
Educate clients on self-service resources available to them through our platform.
Follow up with clients when necessary to ensure resolution and satisfaction.
Identify client contact reason trends and roll up potential issues that may be interrupting service for client to leadership daily, as needed.
Keep up with business updates to ensure the assistance provided to clients is accurate.
Ability to meet productivity and quality benchmarks set by leadership.
Process Support
Contribute to the improvement of our department by suggesting updates to departmental knowledge resources (internal knowledge base, correspondence templates).
Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving employee productivity and job satisfaction.
Team Collaboration
Attend all department meetings, coaching sessions, 1:1s, etc., as scheduled.
Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed.
Perform other related duties as assigned.

About You

2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role.
High School diploma or equivalent preferred. 4-year college degree is a plus.
Experience in the tele-health, tele-therapy, medical insurance industries is a plus.
Ability to multi-task in various systems + programs.
Experience (or strong interest) in working in a fast-paced, rapidly changing environment.
Excellent written and verbal communication skills.
Strong critical thinking and investigatory skills.
Ability to use sound judgment when problem solving.
Ability to work independently, as this is a remote team, and maintain consistent communication with Supervisor.
Basic math skills, required.
Familiarity with Zendesk, Atlassian (Jira, Confluence), Looker is a plus. Experience with Workforce Management.
~50-60 wpm - https://www.typingpal.com/en/
Dependable internet connection required.

Benefits

Comprehensive Medical, Dental and Vision plans
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 3%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The hourly rate for this role is $18-22/hr.

Why Talkspace?

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional - such as not completing a formal degree program, taking a career break, or having a prior criminal record - if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

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More about this job

Skills

Coaching
Zendesk
Leadership
Collaboration
Onboarding
Communication skills
Critical thinking
Problem solving
Work independently
Jira
Atlassian Confluence
Looker

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