Jobs in the United States

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AG
Procurement Specialist
ARDAGH GROUP
Chicago, IL
- $71,000 to $106,600 USD / year
The Procurement Specialist is responsible for supporting and implementing sourcing and category management initiatives across Capital Equipment and Tooling. The role also provides…
Added just now
Intake Specialist - Rural Justice Initiative
Disability Rights Texas
Fort Worth, TX · Seminole, TX · Brownfield, TX · Odessa, TX · Levelland, TX · Plainview, TX · Midland, TX · Brownsville, TX · Corpus Christi, TX · Edinburg, TX · Laredo, TX · Lufkin, TX · Longview, TX · Beaumont, TX · Liberty, TX · Tyler, TX · Amarillo, TX · Austin, TX · San Antonio, TX · El Paso, TX · Dallas, TX · Lubbock, TX · Houston, TX · McAllen, TX
This position is established specifically to support the Rural Justice Initiative and is funded through project-specific grant funds. It is a time-limited position associated with the…
Added 1 min ago
Software Engineer II
Western Governors University
Salt Lake City, UT
…test, and implement applications and software systems that support WGU’s mission. You will contribute to an experienced engineering team while applying your technical knowledge to deliver…
Added 1 min ago
Senior Compensation Partner- AI Enablement & Integration
Western Governors University
Salt Lake City, UT
Utilizes AI-assisted analytics and modeling tools to accelerate complex compensation analyses, identify emerging workforce trends, and support proactive decision-making.
Added 1 min ago
IC
Grant Accountant
Integral Care
Austin, TX
- $70,759.35 USD / year
Work closely with program directors, project managers, and other organizational stakeholders to ensure alignment between financial operations and programmatic goals.
Added 1 min ago
Sr. Learning Consultant, Training
The Northern Trust Company
Chicago, IL
Ensure ongoing design, content refinement, deployment, and program management for national PAAD Program, ensuring robust future pool of internal advisor talent
Added 1 min ago
ER
Environmental Regulatory Specialist
Environmental Research Group
Denver, CO
- $80,000 to $90,000 USD / year
…Regulatory Specialist to join our Environmental Compliance Team to support a variety of environmental compliance projects. When not performing work at various project sites, this position…
Added 2 mins ago
Director of Development (0462U), Berkeley Law #89897
University of California, Berkeley
CA
At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at…
Added 2 mins ago
Training Technology and System Operations Internship - Summer 2027
Duke Energy Carolinas, LLC
Charlotte, NC · Raleigh, NC · Lake Mary, FL · St. Petersburg, FL
…building and maintaining learning materials in our Learning Management System (LMS), and exploring technology that makes learning more engaging, accessible, and effective. This role is a…
Added 2 mins ago
CI
Principal Consultant – US
Citisoft Inc
Boston, MA
- $150,000 to $190,000 USD / year
…technology transformation initiatives across the asset and wealth management industry. Working closely with clients and project teams, you will provide subject matter expertise, lead…
Added 2 mins ago
CI
Director – US
Citisoft Inc
Boston, MA
- $200,000 to $250,000 USD / year
…Directors to join our team. Whether you're currently working as a Program Manager, Program Director, Senior Project Manager, Transformation Lead, PMO Director, Solutions Design Consultant,…
Added 2 mins ago
C
Asset Protection and Safety Lead
Carvana
Bessemer, AL
- $60,000 to $65,000 USD / year
Implement, execute, and directly lead our Incident Management program at our HQ locations.
Added 2 mins ago
C
Asset Protection and Safety Lead
Carvana
Concord, NC
- $60,000 to $65,000 USD / year
Implement, execute, and directly lead our Incident Management program at our HQ locations.
Added 2 mins ago
C
Asset Protection and Safety Lead
Carvana
West Memphis, AR
- $60,000 to $65,000 USD / year
Implement, execute, and directly lead our Incident Management program at our HQ locations.
Added 2 mins ago
JL
Sr. Director Operational Excellence
Jack Link's Protein Snacks
Remote, United States
- $195,000 to $225,000 USD / year
Project management experience leading cross-functional teams to deliver on timelines, budgets, and goals.
Added 2 mins ago
Administrative Assistant
Volkert Inc
Mobile, AL
…core value. Through Volkert’s Mission Zero: Focus on Safety program, you learn how proactive safety practices, risk awareness, and safety communications are built into daily engineering…
Added 3 mins ago
A
Set-Up Technician III - UD Fill - A1 Shift (7:00am - 7:30pm)
AbbVie
Waco, TX
- $23.8 to $43 USD / hour
Provides maintenance expertise in support of plant engineering initiatives and project execution.
Added 3 mins ago
A
Senior Manager, Special Events
AbbVie
North Chicago, IL
- $124,500 to $236,500 USD / year
Relevant professional training or certifications in security, emergency management, event safety, or project management.
Added 3 mins ago
WW
Sr. Technical Delivery Lead
World Wide Technology Holding, LLC
Remote, United States
- $200,000 to $240,000 USD / year
Demonstrated ability to manage financials on multi-year, multi-million dollar programs to support the health of the business through financial modeling, forecasting, resource management,…
Added 3 mins ago
TT
Global Equity & Executive Rewards Specialist - The Toro Company
The Toro Company
Bloomington, MN
- $105,000 to $135,000 USD / year
Partner with internal stakeholders and the external equity administrator to research and resolve issues and support effective program delivery.
Added 3 mins ago
Global Offline Brand Protection Manager
VF Intellectual Property Services, Inc.
Costa Mesa, CA · Stratham, NH
· Strong project management cross-functional influence, and program-management skills on a global scale
Added 3 mins ago
Safety & Health Administrator - Combined Cycle - GA
Black & Veatch Family of Companies
Newnan, GA
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 4 mins ago
YO
Lifeguard (5257)
YMCA of Metropolitan Los Angeles
North Hollywood, CA
- $18.97 USD / hour
Competencies include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project Management
Added 4 mins ago
YO
Swim Lesson Instructor (5258)
YMCA of Metropolitan Los Angeles
Van Nuys, CA
- $18.47 USD / hour
Competencies Include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project Management
Added 4 mins ago
YO
Lifeguard (5259)
YMCA of Metropolitan Los Angeles
Van Nuys, CA
- $18.97 USD / hour
Competencies include: Critical Thinking & Decision Making, Fiscal Management, Functional Expertise, Innovation, & Program/Project Management

Talbert House

Customer Service and Technical Support - ITD

Cincinnati, OH, United States

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Job details

Posting language: English

Original job description

Position Summary At Talbert House, our mission is to empower children, adults, and families to live healthy, safe, and productive lives. The Institute for Training and Development (ITD) supports this mission by providing high-quality educational and training opportunities that strengthen the skills and knowledge of employees and professionals throughout the behavioral health community. We are seeking a Customer Service & Technical Support Specialist- Institute for Training & Development (ITD) who is passionate about helping others, enjoys working with technology, and takes pride in delivering exceptional customer service. This position plays an important role in creating a positive, seamless learning experience for presenters, partner agencies, and learners. As a key member of the ITD team, you will serve as a primary resource for customer support and basic technical assistance related to our learning management system (LMS), training registration platform, webinars, virtual learning events, and website coordination. You will help learners navigate technology, resolve issues, manage registrations, and access the educational resources they need to succeed. If you enjoy problem-solving, learning new technology, building positive relationships, and making a difference behind the scenes, this may be the opportunity for you! What Success Looks Like Success in this role means creating a reliable, welcoming, and responsive experience for everyone who interacts with ITD. Key outcomes include:

Providing timely, effective resolution of technical and customer service issues.
Ensuring accurate registration, attendance, course completion, and certificate records.
Helping presenters and learners successfully access webinars and online learning opportunities.
Coordinating website updates and maintenance with the website hosting vendor.
Maintaining accurate and complete training documentation and reporting.
Delivering a consistently positive customer experience through professionalism, patience, and follow-through.

Key Responsibilities

Customer Service & Technical Support

Serve as a primary point of contact for learners, presenters, partner agencies, staff, and vendors by providing responsive, professional assistance via phone and email.
Provide basic technical support for the LMS, training registration platform, webinars, virtual learning events, and related online resources.
Assist users with login issues, registrations, course enrollments, course access, payments, webinar connections, audio/video challenges, attendance tracking, and certificates.
Guide customers through technical processes in a clear, patient, and easy-to-understand manner.
Monitor and manage multiple email inboxes, databases, software platforms, and websites to ensure timely communication and issue resolution.
Recognize recurring questions or technical challenges and help develop resources that improve the overall customer experience.

Training & Webinar Coordination

Coordinate administrative and technical aspects of webinars, virtual learning events, and online training activities.
Assist presenters and participants with accessing virtual learning platforms and resolving technical difficulties.
Manage learner accounts, registrations, course enrollments, attendance records, completion tracking, and certificates.
Maintain accurate continuing education and training documentation.
Generate reports related to registrations, attendance, course completion, and other training activities.

Administrative & Departmental Support

Provide day-to-day administrative support, including correspondence, document preparation, scheduling, and calendar coordination.
Assist with department meetings, appointments, projects, and special initiatives.
Prepare reports, presentations, and other materials to support departmental and program needs.
Provide Microsoft 365 and Outlook support as needed.
Coordinate website updates and maintenance requests with the website hosting vendor.

Records Management & Compliance

Enter, update, organize, and maintain accurate electronic and paper records.
Scan, copy, and maintain documentation to ensure files are complete, accessible, and properly organized.
Review records and documentation for accuracy, completeness, and compliance with agency and funder requirements.
Maintain confidentiality and ensure required documentation is completed within established deadlines.

Financial & Reporting Support

Process invoices and financial documentation accurately and in a timely manner.
Perform basic to intermediate accounting and data entry tasks.
Identify discrepancies and communicate concerns to management for review.
Prepare routine reports and assist with data collection and departmental reporting requirements.

Project & Team Support

Coordinate assigned projects and provide administrative assistance for departmental initiatives.
Collaborate with ITD team members and other departments to support successful training operations.
Identify opportunities to improve processes, customer support resources, and overall efficiency.
Perform other duties and special projects as assigned.

Required Knowledge, Skills & Abilities We are looking for someone who combines strong customer service skills with technical aptitude, attention to detail, and a commitment to helping others. Customer Service & Communication

Demonstrates a strong commitment to the Talbert House mission and agency values.
Provides friendly, professional, and responsive customer service to learners, presenters, partner agencies, staff, and vendors.
Communicates technical information clearly and effectively to individuals with varying levels of technology experience.
Demonstrates patience, professionalism, and problem-solving skills when assisting frustrated customers or resolving challenging situations.
Possesses excellent written and verbal communication skills.

Technical & Technology Skills

Ability to learn and support multiple software systems, online platforms, and technology tools.
Working knowledge of Microsoft 365 and virtual meeting platforms such as Microsoft Teams, Zoom, Webex, or similar applications.
Ability to manage user accounts, registrations, course enrollments, attendance, completion records, and certificates within an LMS and training registration platform.
Ability to troubleshoot common technical issues involving logins, course access, webinars, audio/video, and online learning.
Ability to develop and maintain user instructions, FAQs, troubleshooting guides, and other support resources.
Strong computer skills and willingness to learn new technologies and processes.

Organization & Problem-Solving

Strong organizational skills and attention to detail, with an emphasis on accuracy, documentation, and follow-through.
Ability to manage multiple responsibilities, prioritize competing demands, and meet established deadlines.
Demonstrates initiative and the ability to identify problems, research solutions, and follow issues through to resolution.
Ability to work independently while contributing effectively to a collaborative team environment.
Flexibility and adaptability in a changing, fast-paced environment.

Preferred Experience

Experience supporting a learning management system (LMS), training registration platform, or virtual learning environment.
Experience with website content management or coordinating website updates.
Previous experience in help desk support, customer service, technical support, or continuing education program administration.

Minimum Job Requirements

Education: Bachelor's degree preferred.
Experience: Minimum of three years of relevant professional experience.
Location: Tilow Executive Center.
License/Certification: Valid driver's license and proof of automobile insurance.

Our Mission & Values At Talbert House, our work is guided by a commitment to empowering individuals, families, and communities. We believe in creating an environment where employees, partners, and customers are treated with dignity, respect, and compassion.

Our agency values guide how we work and interact with others:

Advocacy
Collaboration
Compassion
Inclusion
Integration
Integrity
Quality
Respect

We encourage individuals who share these values and enjoy helping others succeed to consider joining our team! Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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More about this job

Skills

Customer service
Technical support
Training and development
Learning management systems
LMS
Problem solving
Documentation
Reporting
Customer experience
Webinar
Communication skills
Administrative support
Scheduling
Presentation skills
Microsoft 365
Microsoft Outlook
Record keeping
Regulatory compliance
Confidentiality
Financial reporting
Data entry
Improve business processes
Attention to detail
Microsoft Teams
Zoom
Cisco Webex
Troubleshoot
Troubleshooting
Computer skills
Organizational skills
Research
Work independently
Adaptability
Valid driver's licence

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