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Added 1 min ago
Staff Software Engineer, Mobile and On-Device Agentic AI, XR
Google
San Jose, CA · San Francisco, CA
…frameworks (e.g., LiteRT/TFLite, AICore, MediaPipe, CoreML or cross-platform C++ runtimes) and hybrid on-device/cloud…
Added 1 min ago
Performance Engineer, Deep Learning and HPC
NVIDIA Corporation
CA · Santa Clara, CA · Santa Clara
Our team is responsible for generating benchmark data across a rapidly growing catalog of Deep Learning & HPC frameworks/applications on NVIDIA and as well as competitive products. The data…
Added 1 min ago
Principal CPU Software Architect
NVIDIA Corporation
CA · TX · NC · CO · WA · Santa Clara, CA · Austin, TX · Durham, NC · Boulder, CO · Redmond, WA · Santa Clara · Austin · Durham · Boulder · Redmond
…that are at the forefront of accelerating agentic AI, building data centers, and enabling other high-performance computing applications. We are architecting the most advanced CPUs and SoC's…
Added 2 mins ago
Executive Director, AI for Clinical Intelligence and Evidence
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
We're building a connected, end-to-end Enterprise AI engine - uniting data foundations, AI technology, process reinvention, and business-facing AI to accelerate results across the whole…
Added 2 mins ago
DA
Supervisory IT Specialist
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
Responsible for key strategic functions including product policy and procedures; data management, reporting, and validation; and operating budget formulation and execution.
Added 13 mins ago
Q
ASIC Test & Characterization Engineer - 1102
Quantinuum
Broomfield, CO
- $135,000 to $181,000 USD / year
- Perform hands-on cryogenic semiconductor device and circuit characterization, including test setup, execution, and data collection
Added 14 mins ago
SB
Chief Technology Officer
Small Business Administration
Washington, DC
- $151,661 to $228,000 USD / year
…serving as the senior technical authority on architecture, platform, and technology investment…
Added 19 mins ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
Senior Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational…
Added 19 mins ago
OS
Retail Store Area Team Leader (Assistant Team Leader)-New Store Opening!
Ocean State Job Lot
Hamilton, NY
- $26.5 to $29.5 USD / hour
● Support HCM processes, including associate data and timekeeping, benefits, and learningmanagement system (LMS) operations to maintain efficient delivery of associate developmentprograms.●…
Added 21 mins ago
Vice President, IT Application Support
SMBC
White Plains, NY
Experience must include the following: Microsoft Power Platform components, including Power Apps and Power Automate; SharePoint Online development; Nintex Forms development; Nintex Workflow…
Added 21 mins ago
GA
Director, Architecture and Data
GE Aerospace
Schenectady, NY
- $152,000 to $202,000 USD / year
Lead and develop the Architecture & Data team – enterprise, platform, software, and data architects plus the data engineers and product managers aligned to the Data Fabric – with clear role…
Added 21 mins ago
Portfolio and Performance Analyst - Associate
JPMorgan Chase
Brooklyn, NY
…projects that focus on improving the PAG’s service offering and data quality. Included, but not limited to, design, development, and testing of the Connect Wealth platform…
Added 21 mins ago
MB
2027 Technology Development Program - Software Engineering (Enterprise & Wealth Application Development)
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
Demonstrated experienced with an Information Technology discipline, such as Data Networking, Application Development, Platform Operating Systems, Database, Data Analytics or Information…
Added 21 mins ago
Manager, Data Platforms Admin
Capital District Physicians Health Plan Inc
BUFFALO, NY
Added 21 mins ago
C
Technical Engineer V
CTG
Buffalo, NY
- $67.17 to $111.94 USD / hour
Extensive knowledge of observability data management, including logs, metrics, events, alerts, telemetry governance, optimization, and cross-platform integration.
Added 21 mins ago
MB
2027 Technology Development Program - Software Engineering (Data & API Engineering)
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
Join teams building and modernizing APIs, data platforms, and engineering solutions that enable applications and technology services across the Bank. You’ll gain exposure to modern software…
Added 21 mins ago
A
Epic Payer Platform Lead
Accenture
New York City, NY · Albany, NY
- $94,400 to $266,300 USD / year
Depending on the client engagement, the Epic Payer Platform Lead will be responsible for overseeing the collaboration of multiple team with Accenture team. This person needs hands-on build…
Added 21 mins ago
Technology Delivery Lead - Energy
Accenture
Brooklyn, NY · Albany, NY · New York City, NY
You have implemented scalable platform engineering, enterprise integrations, and modern data ecosystems (e.g., OSDU).
Added 21 mins ago
A
Google Data Specialist
Accenture
New York City, NY · Albany, NY
- $70,350 to $196,000 USD / year
Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud…
Added 21 mins ago
A
Google Senior Data Engineer
Accenture
New York City, NY · Albany, NY
- $94,400 to $266,300 USD / year
Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud…
Added 21 mins ago
SOLUTION ENGINEER
Lumen
Albany, NY
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure,…
Added 21 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Albany, NY
Lead and execute large-scale, transformative data initiatives from end to end, independently driving critical architectural decisions and evaluating platform choices, such as Snowflake…
Added 21 mins ago
Associate Director, DevOps and S4 Public Cloud Infrastructure Lead
KPMG LLP
ALBANY, NY
…landscapes, overseeing system merges, re-baselining, and test data refreshes * Establish and govern infrastructure standards and controls across implementation teams, collaborating closely…
Added 21 mins ago
Principal Software Engineer - Ai
ServiceNow
Santa Clara, CA
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…
Added 21 mins ago
HT
Senior Account Manager Federal - Industrial & Strategic Accounts - North and South Carolina
Honeywell Technologies
Albany, NY
- $166,000 to $250,000 USD / year
Proficiency with Salesforce or a comparable CRM platform.

Talbert House

Customer Service and Technical Support - ITD

Cincinnati, OH, United States

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Job details

Posting language: English

Original job description

Position Summary At Talbert House, our mission is to empower children, adults, and families to live healthy, safe, and productive lives. The Institute for Training and Development (ITD) supports this mission by providing high-quality educational and training opportunities that strengthen the skills and knowledge of employees and professionals throughout the behavioral health community. We are seeking a Customer Service & Technical Support Specialist- Institute for Training & Development (ITD) who is passionate about helping others, enjoys working with technology, and takes pride in delivering exceptional customer service. This position plays an important role in creating a positive, seamless learning experience for presenters, partner agencies, and learners. As a key member of the ITD team, you will serve as a primary resource for customer support and basic technical assistance related to our learning management system (LMS), training registration platform, webinars, virtual learning events, and website coordination. You will help learners navigate technology, resolve issues, manage registrations, and access the educational resources they need to succeed. If you enjoy problem-solving, learning new technology, building positive relationships, and making a difference behind the scenes, this may be the opportunity for you! What Success Looks Like Success in this role means creating a reliable, welcoming, and responsive experience for everyone who interacts with ITD. Key outcomes include:

Providing timely, effective resolution of technical and customer service issues.
Ensuring accurate registration, attendance, course completion, and certificate records.
Helping presenters and learners successfully access webinars and online learning opportunities.
Coordinating website updates and maintenance with the website hosting vendor.
Maintaining accurate and complete training documentation and reporting.
Delivering a consistently positive customer experience through professionalism, patience, and follow-through.

Key Responsibilities

Customer Service & Technical Support

Serve as a primary point of contact for learners, presenters, partner agencies, staff, and vendors by providing responsive, professional assistance via phone and email.
Provide basic technical support for the LMS, training registration platform, webinars, virtual learning events, and related online resources.
Assist users with login issues, registrations, course enrollments, course access, payments, webinar connections, audio/video challenges, attendance tracking, and certificates.
Guide customers through technical processes in a clear, patient, and easy-to-understand manner.
Monitor and manage multiple email inboxes, databases, software platforms, and websites to ensure timely communication and issue resolution.
Recognize recurring questions or technical challenges and help develop resources that improve the overall customer experience.

Training & Webinar Coordination

Coordinate administrative and technical aspects of webinars, virtual learning events, and online training activities.
Assist presenters and participants with accessing virtual learning platforms and resolving technical difficulties.
Manage learner accounts, registrations, course enrollments, attendance records, completion tracking, and certificates.
Maintain accurate continuing education and training documentation.
Generate reports related to registrations, attendance, course completion, and other training activities.

Administrative & Departmental Support

Provide day-to-day administrative support, including correspondence, document preparation, scheduling, and calendar coordination.
Assist with department meetings, appointments, projects, and special initiatives.
Prepare reports, presentations, and other materials to support departmental and program needs.
Provide Microsoft 365 and Outlook support as needed.
Coordinate website updates and maintenance requests with the website hosting vendor.

Records Management & Compliance

Enter, update, organize, and maintain accurate electronic and paper records.
Scan, copy, and maintain documentation to ensure files are complete, accessible, and properly organized.
Review records and documentation for accuracy, completeness, and compliance with agency and funder requirements.
Maintain confidentiality and ensure required documentation is completed within established deadlines.

Financial & Reporting Support

Process invoices and financial documentation accurately and in a timely manner.
Perform basic to intermediate accounting and data entry tasks.
Identify discrepancies and communicate concerns to management for review.
Prepare routine reports and assist with data collection and departmental reporting requirements.

Project & Team Support

Coordinate assigned projects and provide administrative assistance for departmental initiatives.
Collaborate with ITD team members and other departments to support successful training operations.
Identify opportunities to improve processes, customer support resources, and overall efficiency.
Perform other duties and special projects as assigned.

Required Knowledge, Skills & Abilities We are looking for someone who combines strong customer service skills with technical aptitude, attention to detail, and a commitment to helping others. Customer Service & Communication

Demonstrates a strong commitment to the Talbert House mission and agency values.
Provides friendly, professional, and responsive customer service to learners, presenters, partner agencies, staff, and vendors.
Communicates technical information clearly and effectively to individuals with varying levels of technology experience.
Demonstrates patience, professionalism, and problem-solving skills when assisting frustrated customers or resolving challenging situations.
Possesses excellent written and verbal communication skills.

Technical & Technology Skills

Ability to learn and support multiple software systems, online platforms, and technology tools.
Working knowledge of Microsoft 365 and virtual meeting platforms such as Microsoft Teams, Zoom, Webex, or similar applications.
Ability to manage user accounts, registrations, course enrollments, attendance, completion records, and certificates within an LMS and training registration platform.
Ability to troubleshoot common technical issues involving logins, course access, webinars, audio/video, and online learning.
Ability to develop and maintain user instructions, FAQs, troubleshooting guides, and other support resources.
Strong computer skills and willingness to learn new technologies and processes.

Organization & Problem-Solving

Strong organizational skills and attention to detail, with an emphasis on accuracy, documentation, and follow-through.
Ability to manage multiple responsibilities, prioritize competing demands, and meet established deadlines.
Demonstrates initiative and the ability to identify problems, research solutions, and follow issues through to resolution.
Ability to work independently while contributing effectively to a collaborative team environment.
Flexibility and adaptability in a changing, fast-paced environment.

Preferred Experience

Experience supporting a learning management system (LMS), training registration platform, or virtual learning environment.
Experience with website content management or coordinating website updates.
Previous experience in help desk support, customer service, technical support, or continuing education program administration.

Minimum Job Requirements

Education: Bachelor's degree preferred.
Experience: Minimum of three years of relevant professional experience.
Location: Tilow Executive Center.
License/Certification: Valid driver's license and proof of automobile insurance.

Our Mission & Values At Talbert House, our work is guided by a commitment to empowering individuals, families, and communities. We believe in creating an environment where employees, partners, and customers are treated with dignity, respect, and compassion.

Our agency values guide how we work and interact with others:

Advocacy
Collaboration
Compassion
Inclusion
Integration
Integrity
Quality
Respect

We encourage individuals who share these values and enjoy helping others succeed to consider joining our team! Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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More about this job

Skills

Customer service
Technical support
Training and development
Learning management systems
LMS
Problem solving
Documentation
Reporting
Customer experience
Webinar
Communication skills
Administrative support
Scheduling
Presentation skills
Microsoft 365
Microsoft Outlook
Record keeping
Regulatory compliance
Confidentiality
Financial reporting
Data entry
Improve business processes
Attention to detail
Microsoft Teams
Zoom
Cisco Webex
Troubleshoot
Troubleshooting
Computer skills
Organizational skills
Research
Work independently
Adaptability
Valid driver's licence

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