ServiceNow Developer

Job Title

ServiceNow Developer

Overview

Support the design, configuration, development, testing, and deployment of ServiceNow’s ITSM and SPM module solutions to modernize manual IT processes and improve operational efficiency. Own user stories to build out configurations, workflow automations, service portal features, and dashboards while integrating data from legacy enterprise systems. Work within an Agile delivery model to translate business requirements into functional increments through sprints. Conduct testing, validate data quality, support release activities, create user guides and SOPs, troubleshoot issues, and support ongoing maintenance.

Education Requirements

Bachelor's Degree is preferred.

Certification Requirements

There are no certification requirements for this role.

Clearance Requirements

Interim Secret clearance is required.

Work Arrangement

Remote anywhere in the US

Responsibilities

• Support design, configuration, and development of ServiceNow solutions, including ITSM and SPM modules
• Build out configurations, workflow automations, and service portal features
• Create reports and dashboards, and integrate data from legacy enterprise systems
• Conduct functional, performance, and end-user testing
• Validate data quality and transfer accuracy
• Support release, transition, and handoff activities
• Develop user guides and SOPs
• Troubleshoot production issues, implement bug fixes and minor enhancements
• Monitor solution performance and support ongoing maintenance and sustainment

Required Qualifications

• 2+ years of experience in ServiceNow development
• ServiceNow CSA certification (preferred but not required)
• Experience with ServiceNow ITSM and SPM modules (preferred but not required)
• Experience in Agile project delivery
• Functional testing experience (performance, end-user, functional)
• Ability to produce functional documentation such as user guides, SOPs, and UAT test scripts

Desired Skills

• ServiceNow development experience (ITSM, SPM)
• ServiceNow CSA certification
• Agile project experience
• Testing expertise (functional, performance, end-user)
• Functional documentation skills

Pay Range

Pay range: $80,000.00–$145,000.00 (annual)

Why Apply

This role offers the opportunity to contribute to enterprise-wide digital transformation efforts by implementing ServiceNow solutions, supporting both development and maintenance activities in a collaborative environment. You will work on impactful projects that modernize IT processes and enhance operational efficiency within a mission-focused organization.

Equal Employment Opportunity

Take2 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Careers@Take2it.com.