Document Processing & Data Entry I

Job Title:

Eligibility Reviewer/Document Processing & Data Entry Specialist

Overview:

We are seeking detail-oriented individuals to support the Wyoming Low Income Energy Assistance Program (LIEAP). In this role, you will review and process applications submitted by Wyoming residents seeking energy assistance benefits, ensuring applications are complete, accurate, and meet established program eligibility requirements. Working within Wyoming's Salesforce-based system (WYUP), you will perform quality assurance and quality control reviews, validate applicant information, identify common data errors, and process applications according to documented procedures. This position plays a vital role in supporting the efficient delivery of assistance to those in need, especially during peak application periods from September to March/April.

Education Requirements:

Candidates should have 0–2 years of professional experience in data entry, document processing, administrative support, customer service, eligibility review, case management, or a related field. A degree is preferred, but high school diploma or equivalent is sufficient; relevant experience can substitute for formal education.

Clearance Requirements:

This role does not require a security clearance. Candidates must be U.S. citizens.

Work Arrangement:

This is a remote position. Candidates may reside outside of Wyoming but must be available during Mountain Time business hours.

Responsibilities:

• Review and process Low Income Energy Assistance Program (LIEAP) applications.
• Verify applicant information and evaluate income documentation against established eligibility criteria
• Conduct QA/QC reviews to ensure applications are complete, accurate, and compliant with program requirements.
• Identify and resolve common application errors, missing information, or discrepancies.
• Enter, update, and maintain applicant data within the WYUP Salesforce-based system.
• Scan, process, and organize electronic documentation as needed
• Follow documented procedures and workflows to ensure consistent application processing.
• Collaborate with call center staff who assist applicants and answer program-related questions.
• Maintain productivity and accuracy standards while managing seasonal fluctuations in workload.
• Participate in required training and onboarding activities.

Required Qualifications:

• 0–2 years of professional experience in data entry, document processing, administrative support, customer service, eligibility review, case management, or a related field.
• Strong attention to detail and accuracy.
• Ability to review information, identify discrepancies, and follow established business processes.
• Comfortable working with multiple systems and web-based applications.
• Strong organizational and time management skills.
• Ability to work independently in a remote environment.
• U.S. Citizenship required.

Desired Skills:

• Experience reviewing applications, forms, benefits programs, or government program documentation.
• Experience with Salesforce or similar case management/customer relationship management (CRM) systems.
• Prior experience in data quality, document verification, eligibility determination support, or administrative processing environments.
• Experience working in high-volume processing environments.

Pay Range:

Pay range is $15-17/hour. This pay range is based on qualifications and experience, and assumes all role requirements are met.

Why Apply:

This fully remote role offers the opportunity to contribute to a meaningful government assistance program that helps residents access vital energy support. You'll work within a collaborative team environment, supporting critical operations during peak seasons, with the flexibility of working from anywhere during Mountain Time business hours. If you are detail-oriented and eager to support community welfare, we encourage you to apply today.

Equal Employment Opportunity:

Take2 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Careers@Take2it.com.