Regional Manager, Mid-Atlantic

The Regional Manager (RM) is accountable for the overall performance of multiple districts and businesses (Retail, Rental, Custom and Tailoring). You are expected to build high-performing teams in partnership with the District Managers in the districts you supervise. This position requires a strong ability to plan strategically to drive business results, while creating a culture of inclusion with a focus on creating a legendary customer experience. As a Regional Manager, you have the additional responsibility of directing, coaching, training, and developing the District Managers to achieve the desired business results for the districts within your region. This position reports directly to the Zone Vice President and must reside in Northern Virginia or the Greater DC Area, close to a major airport.

To be successful in this role individual needs to excel in the following categories.

• Leadership
• Business Acumen
• Accountability
• Operational Excellence
• Talent Development
• Customer Experience
• Sets clear expectations and achieves regional business plans, including sales, profitability, and other financial measurements.
• Analyzes key metrics and reporting to evaluate business performance and trends. Creates a plan to impact areas of opportunity within the region and individual districts.
• Presents opportunities with fact-based information and data, to provide recommendations for solutions or support needed.
• Communicates priorities and business-driving information effectively to ensure District Managers and store leadership are aligned and equipped to maximize opportunities.
• Communicates consistently and clearly with regional / district team to ensure alignment between the stores and company expectations.
• Provides strategic oversight and guides teams to identify, recommend and implement changes to improve business results and operational productivity.
• Models company values and leads by example as an active coach.
• Partners, influences, and builds confidence with internal and external stakeholders.
• Aspires to advance and invests in personal growth.
• Manages district and regional budgets effectively.
• Understands the demographics of the market to provide insights on real estate and traffic trends.
• Conducts competitive market visits and/or research to create fact-based analysis.
• Leads district teams to manage local marketing events and business outreach opportunities.
• Identifies underperforming districts/stores and develops a business plan to address effectively.
• Prioritizes work schedule and district visits based on areas of urgency and need.
• Creates an engaged and inclusive environment where opinions and contributions are recognized and valued.
• Cultivates a culture of learning and development, ensuring training tools are leveraged to on-board new employees and to develop high potential talent.
• Creates a steady pipeline of internal and external talent at all levels through recruitment, development, and succession planning.
• Leverages customer feedback to take appropriate actions to prevent or resolve customer concerns, while utilizing escalated customer concerns as training for store management.

Qualifications

• Bachelor's Degree preferred or equivalent experience.
• Minimum 5 years of experience successfully leading, managing, and developing multi-unit retail teams or equivalent experience.
• Must have strong decision-making and problem-solving skills.
• Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.
• Creative, and business savvy individual who demonstrates good judgement.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.
• Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external.
• Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.
• Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments
• Proven ability to develop staff members into high performing individuals and team members by providing training and development
• Experience building organizations with strong teams and truly committed staff – evidenced by employee retention and engagement.
• Proficient in technology systems, applications, Microsoft Office and video conferencing.
• Travel is required.

The starting range for this position is $140,000-$170,000. We take into consideration and individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.