Operations/Assistant Store Manager

POSITION SUMMARY:

Tahoma Fuel is seeking an Operations Manager (Assistant Store Manager) for our Tahoma Fuel stores. Operations Managers perform leadership and management duties in partnership with the General Store Manager in overseeing the daily operations of an assigned location. This role is responsible for ensuring operational excellence, supervising employees, maintaining company standards, driving guest satisfaction, and supporting financial performance. Operations Managers serve as the second-in-command for the location and assume responsibility for all store operations in the absence of the General Store Manager. Through effective leadership, coaching, operational execution, and attention to detail, Operations Managers help create a safe, efficient, and profitable operation while developing future leaders and supporting the overall success of the location.

RESPONSIBILITIES:

• Maintain excellent attendance and punctuality
• Deliver exceptional customer service and support a positive guest experience through effective leadership
• Partner with the General Store Manager to lead daily store operations, assuming full operational responsibility in their absence
• Recruit, onboard, train, coach, schedule, supervise, and develop team members while promoting accountability, engagement, and performance
• Support employee performance management through regular coaching, documentation, evaluations, and development planning
• Lead by example by maintaining high operational standards and supporting the team during peak business periods
• Utilize company training and performance management systems to ensure timely training, coaching, and employee development
• Oversee cash handling, inventory, ordering, merchandising, food safety, fuel operations, and regulatory compliance while protecting company assets
• Monitor labor, payroll, sales, operational metrics, and business performance, communicating opportunities for improvement to the General Manager
• Maintain company standards for facility appearance, equipment, cleanliness, merchandising, and overall operational excellence
• Resolve guest concerns professionally and support the implementation of company initiatives, promotions, and operational improvements
• Complete required reports, audits, and assigned projects while ensuring compliance with company policies and applicable regulations
• Identify opportunities for operational improvement and communicate recommendations that improve efficiency, profitability, and guest satisfaction
• Utilize company resources responsibly while protecting company assets and investments
• Establish and maintain effective working relationships with employees, vendors, business partners, government and regulatory agencies, and members of the community
• Strictly follow workplace safety practices while safeguarding the welfare of employees, guests, visitors, and business partners
• Maintain strict confidentiality regarding all sensitive and proprietary business information and always safeguard PTE assets

REQUIREMENTS:

Minimum

• 21 years or older
• High School Diploma or GED
• Valid WA state driver’s license and good driving record
• Two+ years of retail, convenience store, fuel, food service, or hospitality experience
• One+ year of retail, convenience store, fuel, food service, or hospitality supervisory experience
• Proficient in Microsoft Office and able to learn and operate company systems, including POS, inventory, payroll, and reporting software
• Strong leadership, coaching, and mentorship skills
• Ability to organize, train, and motivate team members to effectively complete all store functions
• Ability to problem solve, effectively multi-task, and manage competing priorities to meet deadlines
• Strong math skills with the ability to enter/record, analyze, reconcile, and interpret operational data to support efficient store functions and improve business performance
• Demonstrated commitment to customer service and professionalism
• Good time management skills and ability to work independently and effectively with minimal supervision
• Strong verbal and written communication skills in English
• Ability to be scheduled for work all days of the week and all hours of the day
• Good interpersonal skills; able to build and maintain effective business relationships
• Culturally sensitive and works well with the full diversity of our company and community
• Uncompromising integrity and the ability to maintain strict confidentiality
• Ability to pass background check

Preferred

• Associate degree in business administration, management, or related field
• Three+ years of retail, convenience store, fuel, or food service leadership experience
• Experience in inventory management, labor scheduling, and/or employee development

ABOUT PUYALLUP TRIBAL ENTERPRISES

Puyallup Tribal Enterprises ("PTE") is the economic development arm of one of the largest Indian tribes in the Pacific Northwest. Socially, our objectives are to increase our land asset base for the Tribe and to create jobs and job training opportunities for tribal members. Economically, PTE is focused on leveraging our existing assets to generate above-market returns for the Tribe and our strategic partners. We manage a variety of industrial and commercial properties on the Puyallup Reservation, including lands in the City of Tacoma, City of Fife and unincorporated Pierce County, Washington. Tribal and Indian Preference employer as required by Law. HOW TO APPLY: Submit an application online at: https://apply.jobappnetwork.com/puyallup-tribal-enterprises/en