Call Center Agent

We have an outstanding Contract position for a Call Center Agent - Remote

Job Responsibilities:

• Handle inbound and outbound customer interactions professionally and efficiently
• Assist customers with account inquiries, settlement-related questions, and general support needs
• Accurately document customer interactions and case details
• Navigate multiple systems and applications simultaneously
• Maintain confidentiality and professionalism when handling sensitive information
• Meet productivity, quality, and service-level expectations
• Follow established workflows, scripts, and compliance procedures
• Demonstrate strong listening, problem-solving, and de-escalation skills

Basic Hiring Criteria:

• Previous call center, customer service, or contact center experience preferred
• Must have a minimum of one year of call center experience
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, metric-driven environment
• Strong computer navigation and multitasking abilities
• Ability to type and document information accurately
• Professional demeanor with strong attention to detail
• Must be able to articulate verbally clearly
• HS diploma, GED or equivalent required

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance