Manager, Business Analyst

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Job Summary Manager, Business Analyst manages, coaches, and develops Business Analysts and Application Analysts. They ensure the department goals are met and department resources are following the project methodologies. They manage the processes involved with training and implementing the products and services offered by T2 Systems. These products include, but are not limited to, Flex Permits and Enforcement and Flex Access and Revenue Control. The Business Analyst Manager is required to perform a “player/coach” role performing some of the duties of direct reports while also having complete managerial responsibility for the department.

Essential Responsibilities

• Lead, train, develop and mentor a team of Business Analysts and Application Analysts.
• Continually evaluates departmental processes and external tools and technologies for improvement opportunities specifically for the department and for T2 products in general.
• Assists Business Analysts through resource forecasting.
• Monitors Business Analyst productivity by measuring and evaluating the production capacity of staff, forecasting delivery dates and backlog, and adjusting resources accordingly.
• Conducts annual and quarterly appraisals for direct reports as well as any oral and/or written disciplinary actions.
• Coordinates process and procedure development efforts within Professional Services, including process methodologies and documentation
• Acts as an escalation point for direct reports within Professional Services as well as other internal departments as needed.
• Reviews bugs and issues logged as Support tickets in JIRA with Engineering.
• Provides input to Product and Sales on timelines/customer expectations for product changes, features, improvements, bug fixes, etc.
• Determines and measures the results of Business Analyst for the purpose of continuous improvement of products, services, and staff. Assists with development of documentation as needed.
• Assists with scheduling Business Analysts and assists with strategic planning and process development for the Business Analyst team.
• Performs the role of Business Analyst as needed to meet departmental objectives.
• Analyzes external information systems in terms of database structure and data import/export capability to provide data conversion program specifications and external system interface plans.
• Provides input for functional product enhancements.
• Manages sales requests for Pre-Sale Build dates or Expedite requests.

Note: The statements contained herein describe the essential functions of this position but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Education and Qualifications

• A bachelor's degree (B.A. or B.S.) from a four-year college or university; and two (2) to four (4) years’ experience in a professional work environment and/or an equivalent combination of education and experience.
• Technical training experience.
• Knowledge of relational databases.
• Advanced knowledge of various software products including: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
• Basic knowledge of Oracle 11g preferred.
• Basic knowledge of SQL is preferred.
• Knowledge of parking industry is preferred, but not required.
• Strong communication skills, both written and oral.
• Ability to respond to common inquiries or complaints from customers or staff.
• Ability to write reports, speeches, presentations, and articles that conform to prescribed style and format.
• Ability to effectively present information to top management, customers, and staff.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret general business, professional, and technical documents.
• Ability to write presentations, reports, proposals, and correspondence.
• Ability to effectively present information and respond to questions from prospects, customers, management, and staff.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to prioritize tasks and tactfully negotiate priority with end users.
• Ability to work under deadline pressure and extra hours if needed.
• Ability to work effectively independently.

Competencies

• Accountability
• Collaboration
• Customer Focus
• Dealing with Ambiguity
• Initiating Action
• Driving for Results
• Planning & Organizing
• Decision-making
• Ability to influence
• Critical Thinking
• Coaching
• Presentation Skills
• Business Acumen
• Problem Solving