Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Technical Project Manager
Hays
Orlando, FL
…of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also…
Added just now
Senior Business Systems Analyst x2
Hays
FL
…of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also…
Added just now
Diabetes Sales Associate - Chandler, AZ
Abbott Diabetes Care Sales Corporation
AZ
This position is a remote opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is…
Added 1 min ago
UO
Patient Access Specialist - Prince William Emergency Department
University of Virginia
Manassas, VA
- $17.5 to $30.14 USD / hour
…detail, customer service skills, and adaptability directly support patient care. This full-time opportunity offers extensive training, meaningful patient interaction, exposure to multiple…
Added 2 mins ago
Diesel Technician
REPUBLIC SERVICES OF INDIANA TRANSPORTATION, LLC
Bloomington, IN
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 3 mins ago
Registered Nurse
Snoqualmie Valley Health
Snoqualmie, WA
…team members who will build trust, obsess over excellence, lead innovation, and deepen connections within our community. We are guided by our core values, and we’re looking for someone who…
Added 4 mins ago
A
Senior Program Manager
Astrion
Bedford / Hanscom AFB, MA
- $150,000 to $170,000 USD / year
Astrion has an exciting opportunity for a Senior Program Manager to support the Survivable Airborne Operations Center (SAOC) Division at Hanscom AFB, MA.
Added 4 mins ago
A
Program Manager SME
Astrion
Bedford / Hanscom AFB, MA
- $150,000 to $175,000 USD / year
Astrion has an exciting opportunity for a Program Manager SME to support the Survivable Airborne Operations Center (SAOC) Division at Hanscom AFB, MA.
Added 4 mins ago
Behavioral Health Registered Nurse RN Adolescents
Banner Health Corporate
United States
…dedicated to providing personal attention and professional support for its employees. Registry opportunities are a great way to market your skills within Banner Health. As a BSS employee,…
Added 6 mins ago
Research Associate 1
Natera
Austin, TX
Support researchers by preparing and distributing biological samples for experiments and studies.
Added 7 mins ago
Managing Principal
Pfluger Architects
Houston, TX
· Measure and evaluate success through client satisfaction surveys, repeat work, and share of bond program opportunities, consistently positioning Pfluger as a top-performing firm within…
Added 7 mins ago
FP
Major Gift Officer
Family Promise of Spokane
Spokane, WA
- $29 to $33 USD / hour
Support: Employee Assistance Program (EAP) for you and your household at no cost.
Added 7 mins ago
PF
Sales & CX Transformation, Director
Pye-Barker Fire & Safety
Alpharetta, GA
- $130,000 to $170,000 USD / year
…customer relationship management (CRM), quoting, contracts, lead management, customer onboarding, case management, and customer communications. Working closely with functional leaders,…
Added 8 mins ago
PC
Restaurant Manager
PF Changs
Kansas City, MO
- $60,000 to $75,000 USD / year
Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
Added 8 mins ago
F
Senior Strategic Account Marketing Lead
Fictiv
Remote, United States
- $130,000 to $160,000 USD / year
This is not a role for a single-channel specialist. You will build and lead growth plans for each account, using both hands-on and large-scale tactics. These include customer visits,…
Added 8 mins ago
RU
Manufacturing Technician III - Sterile Filling
Resilience US, LLC
West Chester, OH
- $24 to $38 USD / hour
Demonstrate advanced aseptic technique; lead and participate in media fills, including line interventions; apply working knowledge of viable and non-viable environmental monitoring.
Added 8 mins ago
RU
Maintenance Technician IV, Lead - Sterile Operations (Nights)
Resilience US, LLC
West Chester, OH
- $28.5 to $46.5 USD / hour
The Maintenance Technician IV, Lead – Sterile Operations is responsible for performing ongoing corrective, predictive, and preventative maintenance for the process equipment within the…
Added 9 mins ago
SO
Protective Service Specialist 1/2 - Wasilla (PCN 069349M)
State of Alaska
Wasilla, AK
- $29.36 to $33.76 USD / hour
While traveling is not a regular requirement of this position it may be needed occasionally to provide support/coverage for the rural areas and/or other regions. Travel may involve plane,…
Added 9 mins ago
SO
Accounting Technician 3 (PCN 089036)
State of Alaska
Juneau, AK
- $33.12 USD / hour
…where accuracy, integrity, and public service come together to support Alaska’s loan programs and economic development…
Added 10 mins ago
T
Human Resources Generalist
TEKsystems
Baltimore, MD
- $30 to $40 USD / hour
About the RoleWe are seeking an experienced Human Resources Generalist with a strong focus on Employee Relations to support a growing HR team. This individual will serve as a trusted…
Added 10 mins ago
T
Engagement Manager I (Scrum Master)
TEKsystems
Atlanta, GA
- $80,000 to $120,000 USD / year
Ensure customer reference-ability and, support and enhance on-going relationships.
Added 10 mins ago
T
ISP/OSP Technician
TEKsystems
Conesville, OH
- $22 to $30 USD / hour
DescriptionThe Technician must be able to perform the technical responsibilities of a Technician and function as a lead member of a technical team.Positions are for 1st (6am-3pm). They…
Added 11 mins ago
IT
Founding Vice President, Study Abroad
International TEFL Academy Inc
United States
- $120,000 to $130,000 USD / year
…accounting, marketing, admissions, student services, and admin support already in place), so this role starts building revenue and student experience immediately rather than standing up…
Added 11 mins ago
PF
Customer Service Representative Overnights Full Time
Planet Fitness - PF Baseline Fitness
Sioux Falls, SD
- Full-time
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Added 11 mins ago
Maintenance Technician 12 Hour Day Shift
Perfetti Van Melle
Erlanger, KY
…systems involving production equipment. Provides technical support and hands-on guidance to supervisors and production department resources as required. Supports safety, continuous…

T-Rex Solutions

Tier 3 IT Service Desk Lead

Washington, DC, United States

$90,000 to $120,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $120,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

T-Rex Solutions is looking to select a Tier 3 IT Service Desk Lead to support our Department of Commerce (DOC) Office of Solution and Service Delivery (OSSD) customer. Within the DOC, the OSSD provides IT support for the Department of Commerce’s Office of the Chief Information Officer (OCIO), Office of the Secretary (OS), and other bureau partners. Under this program, we will provide comprehensive IT service desk support, ensuring continuous and efficient resolution of technical issues. It includes help desk operations, incident management, service request fulfillment, and escalation handling from Tier 0 through Tier 3 support. Service hours of support are Monday through Friday 7:00am-6:00pm (desk-side support) and (walk-up help desk) or as needed such special events or emergency requirements. Work is performed on-site at the Herbert Hoover building in Washington, DC.

Responsibilities:

The Tier 3 Service Desk Lead shall be responsible for providing expert‑level troubleshooting, overseeing complex incident and problem resolution, and ensuring technical quality across all support tiers.
Provide advanced technical services for resolving complex and escalated IT issues with elevated administrative permissions. Responsibilities include advanced account and identity management, deep-dive diagnostics, root cause analysis, and long-term problem resolution for infrastructure components.
Provide subject matter expertise in advanced administration and troubleshooting across M365/Azure and Active Directory, performing complex ServiceNow configuration and fulfillment activities, and applying PowerShell scripting to automate, optimize, and resolve elevated technical issues.
Perform deep technical analysis across systems, networks, applications, and infrastructure.
Provide advanced account and identity management services, including, but not limited to administration of Microsoft 365, Active Directory, service and privileged accounts, access controls, PIV exemptions, MFA updates, and support for employee onboarding, offboarding, and internal moves.
Deliver messaging, collaboration, and data services support, including, but not limited to resolution of email and mailbox issues, calendar and OneDrive access, licensing administration, shared drive permissions, data recovery, and data purging in accordance with retention and compliance requirements.
Support data governance and compliance activities, including, but not limited to FOIA and eDiscovery searches, data retrieval, and access management in accordance with established policies.
Perform Tier 3 service desk operations and automation, utilizing ServiceNow for advanced ticket handling and PowerShell scripting to improve efficiency, while ensuring compliance with LAN SOPs and security standards.

Requirements:

Active Top Secret clearance required
Extensive experience administering Microsoft 365 and Azure services, including tenant management, identity and access configuration, security controls, Exchange Online, Teams, SharePoint Online, and Azure AD/Entra ID.
Advanced Active Directory administration, including group policy management, OU design, account lifecycle operations, authentication troubleshooting, and integration with cloud identity services.
Proven experience using ITSM modules such as Incident, Problem, Change, Knowledge, and Request Fulfillment.
Practical knowledge of the PowerShell scripting language, including the ability to automate administrative tasks, perform bulk operations, and support system integrations.
Demonstrated success resolving complex, multi-tier technical issues and serving as an escalation point for lower-tier support teams.
Experience coordinating with engineering, cybersecurity, and infrastructure teams to resolve high-impact incidents and drive root-cause analysis.
Strong background in enterprise IT operations, including monitoring, diagnostics, and adherence to ITIL-aligned processes.
Documented ability to develop and maintain technical procedures, knowledge articles, and troubleshooting guides to support continuous improvement across the service desk.

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $90,000 - $120,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Apply About employer

More about this job

Skills

Technical support
Troubleshooting
Root cause analysis
Microsoft 365
Microsoft Azure
Microsoft Active Directory
ServiceNow
Microsoft PowerShell
Regulatory compliance
LAN
Security regulations
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
IT service management
Cybersecurity
ITIL
Process improvement
Data engineering
Customer service

Report this job