Jobs in the United States

25+ jobs

Save this search

Added just now
Project Manager, Telecommunications
Sand Cherry Associates
Remote, United States
We are seeking an experienced Project Manager to help lead a highly visible, critical telecom program focused on delivering automation across engineering activities. This individual will…
Added just now
Assistant Store Manager
AutoZone
Pittsburgh, PA · Monroeville, PA
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added just now
A
Part Sales Manager – Part Time
AutoZone
Pittsburgh, PA · Monroeville, PA
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added just now
A
Part Sales Manager – Full Time
AutoZone
Pittsburgh, PA · Monroeville, PA
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added just now
A
Part Sales Manager – Part Time
AutoZone
Grand Junction, CO
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added just now
A
Part Sales Manager – Full Time
AutoZone
Trenton, NJ · Ewing, NJ
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added just now
GL
Applications Development Engineer (Java) - High Point, NC
GXO Logistics
NC
- $105,000 USD / year
…developed. Convert system designs and technical specifications into program code for complex applications. Develop, test and maintain complex application software; comply with project…
Added 1 min ago
M
Software Engineer Level 3
Markon
Annapolis Junction, MD
- $240,000 to $250,000 USD / year
…enhancing complex software systems supporting mission-critical operations. The position involves processing-intensive analytics, algorithm development, large-scale data processing, and…
Added 1 min ago
AB
1st Shift Warehouse Operations Supervisor
ALDI Brand
Haines City, FL
- $80,000 USD / year
Our warehouse operations make sure that products are properly received, selected and delivered to our stores for our ever-growing number of customers to enjoy. On average, our Warehouse…
Added 1 min ago
Phlebotomist
LCH Lab. Corp. of America Holdings
Winston Salem, NC
…intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and…
Added 1 min ago
LL
Phlebotomist
LCH Lab. Corp. of America Holdings
Farmville, VA
- $17.75 to $27.69 USD / hour
…intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and…
Added 1 min ago
RI
Breakfast Attendant Full Time
Residence Inn Louisville
Louisville, KY
- Full-time
…through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio…
Added 1 min ago
LL
Phlebotomist
LCH Lab. Corp. of America Holdings
Louisa, VA
- $17.75 to $27.69 USD / hour
…intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and…
Added 1 min ago
LL
Phlebotomist
LCH Lab. Corp. of America Holdings
Charlottesville, VA
- $17.75 to $27.69 USD / hour
…intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and…
Added 1 min ago
Parts Business Development Representative
The Raymond Corporation
Louisville, KY
Raymond Storage Concepts (RSC) is looking for a motivated, results-driven Parts Business Development Representative to help expand our parts business throughout the Louisville, Kentucky…
Added 2 mins ago
Product Manager- TS/SCI w/poly
GD Information Technology, Inc.
United States
● Review and manage customer requirements and aligns them to the Development & O&M backlogs and capabilities, to include:
Added 2 mins ago
ISSE/Cybersecurity Engineer- TS/SCI w/poly
GD Information Technology, Inc.
United States
● Work with program development and O&M teams to maintain continuous compliance with RMF and zero-trust principles, eradicate critical vulnerabilities within policy durations, and guarantee…
Added 2 mins ago
KC
Sales Administrator
KLA Corporation
Chandler, AZ · Richardson, TX
- $34.76 to $59.09 USD / hour
…401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs,…
Added 2 mins ago
CO
Director of the Historic Resources and Museums Program
City of Raleigh North Carolina
Raleigh, NC
- $90,640 to $140,476 USD / year
The Historic Resources and Museums Program (HRM) was created with the express purpose of stewarding and programming the cultural, museum, and historic resources within the City of Raleigh.…
Added 2 mins ago
Leasing Consultant
Bozzuto
STAMFORD, CT
…within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team…
Added 2 mins ago
IT Program Manager, FinOps Lead
Charles Schwab Inc.
Phoenix, AZ · Southlake, TX
This role sits within our I&O Schwab Technology Infrastructure Services team. As an IT Program Management Lead supporting Infrastructure & Operations, you’ll connect financial, workforce,…
Added 2 mins ago
Nurse Practitioner
Ascension Recovery Services
Pleasant Hill, IA
…supporting recovery services, or ensuring smooth day-to-day operations, you’ll be part of a collaborative, mission-driven team that shows up for one another and the people we serve. We…
Added 2 mins ago
Junior Network Engineer
CACI
Washington, DC · Reston, VA · Washington · Reston
CACI is looking for a Network Engineer to join our ECS3 program. The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating…
Added 2 mins ago
Vascular Tech Lead
Endeavor Health Clinical Operations
United States
Training and Staff Development: Conducts interviews with manager, supports onboarding and orientation, provides hands-on training and coaching, identifies learning needs, and promotes staff…
Added 2 mins ago
C-
Administrative Support Specialist
Clarvida - North Carolina
Morehead City, NC
- $16 to $18.5 USD / hour
Assist with office operations and administrative tasks to support program efficiency

T-Rex Solutions

IT Service Desk Lead

Washington, DC, United States

$90,000 to $120,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $120,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

T-Rex Solutions is looking to select an IT Service Desk Lead to support our Department of Commerce (DOC) Office of Solution and Service Delivery (OSSD) customer. Within the DOC, the OSSD provides IT support for the Department of Commerce’s Office of the Chief Information Officer (OCIO), Office of the Secretary (OS), and other bureau partners. Under this program, we will provide comprehensive IT service desk support, ensuring continuous and efficient resolution of technical issues. It includes help desk operations, incident management, service request fulfillment, and escalation handling from Tier 0 through Tier 3 support. Service hours of support are Monday through Friday 7:00am-6:00pm (desk-side support) and (walk-up help desk) or as needed such special events or emergency requirements. Work is performed on-site at the Herbert Hoover building in Washington, DC.

Responsibilities:

Oversee the day-to-day activities of the Tier 2 service-desk operations to ensure end users receive the IT support required.
Investigate and resolve escalated incidents from Tier 1 using advanced diagnostic tools, system logs, and root cause analysis. Apply specialized technical knowledge to resolve hardware, software, and system configuration issues in accordance with established SOPs.
Process and complete service requests requiring elevated privileges or deeper technical intervention, such as complex account configurations, system patching, software deployment, or device management tasks.
Support problem management activities by identifying root causes and contributing to permanent fixed for recurring incidents.
Provide onsite service desk support to troubleshoot, repair and resolve issues for laptops, desktops, tablets, mobile devices, and peripherals (e.g. printers, scanners, plotters, monitors, etc.) for customers. This desk is an area that customers visit to receive same day support.
Provide desk-side support to troubleshoot, repair, and resolve issues for a wide range of installed computer systems such as laptops, desktops, tablets, mobile devices, and peripherals (e.g. printers, scanners, plotters, monitors, etc.) for customers. In cases when a field technician is dispatched to resolve an incident, ensure that the technician is fully prepared to diagnose and resolve the incident on the first visit.
Provide technical support for remote customers via telephone, online chat, email, or using secure remote access product.
Escalate unresolved or complex incidents to Tier 3 or vendor support as necessary, ensuring all troubleshooting actions and findings are documented within the ITSM system. Maintain communication with Tier 1 and end users to provide status updates until resolution.
Support enterprise systems, applications, and infrastructure components as assigned. Conduct configuration reviews, system performance checks, and corrective actions to maintain service stability and reliability.
Document resolutions, workarounds, and lessons learned to update knowledge base articles and improve Tier 1 troubleshooting capabilities. Provide technical feedback to improve SOPs, workflows, and service efficiency.
Prior to closing any incident, validate with the impacted end user that the service has been fully resolved.
Collaborate with IT support teams to identify, analyze, and resolve issues and trends impacting the end-user environment, including proactively addressing recurring incidents and underlying problems to improve service stability and user experience.
Develop, update, and maintain end-user outreach and communication methods and materials to ensure users are informed of outages and upcoming changes to the IT environment.
Support approved change implementations and validate post-change functionality for Tier 2 supported systems.
Provide written input to Tier 1 or other end users including SOP's, "how-to" and troubleshooting guides, and training materials/procedures.
Coordinate with Tier 0, Tier 1, and Tier 3 support teams to ensure consistent service delivery and knowledge sharing.
Participate in feedback sessions, quality reviews, and training to improve Tier 2 performance and expand technical proficiency.
Track and report on Tier 2 performance metrics, using these metrics to identify trends, recurring issues, and opportunities for process improvement.

Requirements:

Relevant experience managing/leading Tier 1/2/3 Service Desk operations, preferably in a federal government environment
Active Top Secret clearance required
Experience managing an incident management system in a performance-based environment complying with ITIL V4 standards.
Expert level experience re-engineering or setting up service desks according to industry best practices.

Desired Skills:

Service Desk Institute (HDI) certified as a HDI Support Manager

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $90,000 - $120,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Apply About employer

More about this job

Skills

Technical support
Root cause analysis
Troubleshoot
Troubleshooting
IT service management
Communication skills
Process improvement
ITIL
Support managers
Cybersecurity
Data engineering
Customer service
Regulatory compliance

Report this job