Jobs in the United States

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Added 1 min ago
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Project Manager - Construction (Utilities & Site Infrastructure)
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
We are now recruiting our Project Manager - Construction (Utilities & Site Infrastructure) as part of the core start up team.
Added 5 mins ago
Business Development Manager, PCS
Corning
Charlotte, NC
…of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily…
Added 11 mins ago
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Express Lanes and Ramp Signaling Operations Program Manager
AECOM
Miami, FL
- $120,000 to $150,000 USD / year
AECOM is seeking an Express Lanes and Ramp Signaling Operations Program Manager for the SunGuide Transportation Management Center (TMC) in Miami, Florida. The SunGuide TMC is part of the…
Added 22 mins ago
Senior Project Manager, Capital Controls - RLE
CTA
Chicago, IL
Supports in the oversight of the Project Controls group of the consultant program management contract for RLE activities, including tracking expenditures, identifying funding, recommending…
Added 28 mins ago
Technical Program Manager II, Spares Readiness, Data Center Operations
Google
Midlothian, TX · Lithia Springs, GA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 34 mins ago
Water Infrastructure & Resilience Engineer (Civil/Environmental/Mechanical)
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
Added 34 mins ago
Project Manager
Glenn O Hawbaker, Inc.
STATE COLLEGE, PA
* Frequently work more than 40 hours per week and non traditional hours including night shift, Saturdays and occasionally Sundays
Added 54 mins ago
BWP - Senior Project Manager
City of New York
New York City, NY
The Builder’s Waivers Program is seeking an Associate Project Manager for the Builder’s Waivers Program. The selected candidate will be responsible for reviewing Builders Pavement Plans,…
Added 54 mins ago
ASSISTANT PROJECT MANAGER
City of New York
Valhalla, NY
Our Water System Capital Program (WSCP) oversees planning, design, construction management, and construction to support the upgrading and state of good repair of the Bureau of Water…
Added 1 hour ago
Technical Program Manager, Responsibility, DeepMind
DeepMind
New York, NY
5 years of experience in technical program management, software engineering, or research engineering.
Added 1 hour ago
NS
ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Naval Business Center, Philadelphia, PA
- $82,289 to $128,221 USD / year
You will serve as a OPSEC Program Manager in the SECURITY DIVISION of the CORPORATE OPERATIONS DEPARTMENT of NSWC PHILA DIV.
Added 1 hour ago
HU
LEGISLATIVE AND PUBLIC COMMUNICATIONS MANAGER
HQ USAF and Support Elements
Arlington, VA
- $169,279 to $197,200 USD / year
The primary purpose of this position is to serve as the principal legislative liaison and public communication (L&PC) manager providing sound/timely L&PC advice/guidance to the Assistant…
Added 1 hour ago
OB
IT Specialist (SYSADMIN/CUSTSPT)
Offices, Boards and Divisions
Washington, DC
- $102,415 to $133,142 USD / year
…is to perform systems administration, information security, infrastructure operations, technical support, continuity planning that ensure the integrity, financial/budget support, security…
Added 1 hour ago
Bloom Logistics Operations Manager, NASA Warehouse Ops
Google
New Albany, OH
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 hour ago
DI
Telecommunications Manager (Cyber)
Defense Information Systems Agency
Camp H.M. Smith Marine Corp Base, HI
- $154,454 to $197,200 USD / year
Education above the high school level must have been completed in an U.S · To be creditable, education must have been obtained in an accredited college or university
Added 1 hour ago
Network Engineering & Discovery Manager
Leidos
Odenton, MD
Must have an active DOD Secret clearance
Added 1 hour ago
Senior Network Services Architect
Leidos
Bethesda, MD
…Architect to support a proposed large-scale, transformational IT infrastructure program. The successful candidate will serve as the principal technical authority for Task Area 2 (Network…
Added 1 hour ago
CA
Information Technology Specialist (Policy and Planning)
Customs and Border Protection
Ashburn, VA
- $143,913 to $187,093 USD / year
…Protection, Office of Information and Technology, Passenger Systems Program Directorate, located in Ashburn,…
Added 1 hour ago
E T Consultant
World Bank Group
Washington, DC
…Metals & Minerals Global Department of the World Bank Group’s Infrastructure Vice Presidency. Its third phase, EGPS-3, began in February 2024. The program supports mineral-rich developing…
Added 1 hour ago
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Customer Success Account Manager
Microsoft
United States
- $86,100 to $187,400 USD / year
As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their…
Added 1 hour ago
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Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking for a Principal Product Manager to lead strategic investments across data, insights, and intelligent experiences within the IC3 Data Platform team. Our team transforms…
Added 1 hour ago
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Regional Training Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
Microsoft’s Cloud Operations & Innovation is the engine that powers our cloud services. As a Regional Training Manager you will perform a key role in delivering the core infrastructure and…
Added 1 hour ago
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Senior Region Strategy & Expansion Program Manager
Microsoft
WA · GA · Redmond, WA · Atlanta, GA · Redmond · Atlanta
- $119,800 to $261,000 USD / year
…responsible for enabling Azure’s long‑term global and regional infrastructure growth. The Senior Program Manager, Global Expansion role is a senior individual contributor position focused…
Added 1 hour ago
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Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking a Senior Technical Program Manager, AI Inferencing Automation & Tooling to transform how we plan and deploy AI inferencing capacity at global scale. You will own our…
Added 1 hour ago
Bullock Center Program Manager
Fathers of St Edmund, Southern Missions, Inc.
Selma, AL
The Program Manager of the The Dr. Michael and Catherine Bullock Community & Recreation Center is responsible for the day-to-day management of Center, while working closely with the…

T-Rex Solutions

IT Service Desk Lead

Washington, DC, United States

$90,000 to $120,000 USD / year

Apply on trexsolutionsllc.com About employer

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Job details

Pay: $90,000 to $120,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

T-Rex Solutions is looking to select an IT Service Desk Lead to support our Department of Commerce (DOC) Office of Solution and Service Delivery (OSSD) customer. Within the DOC, the OSSD provides IT support for the Department of Commerce’s Office of the Chief Information Officer (OCIO), Office of the Secretary (OS), and other bureau partners. Under this program, we will provide comprehensive IT service desk support, ensuring continuous and efficient resolution of technical issues. It includes help desk operations, incident management, service request fulfillment, and escalation handling from Tier 0 through Tier 3 support. Service hours of support are Monday through Friday 7:00am-6:00pm (desk-side support) and (walk-up help desk) or as needed such special events or emergency requirements. Work is performed on-site at the Herbert Hoover building in Washington, DC.

Responsibilities:

Oversee the day-to-day activities of the Tier 2 service-desk operations to ensure end users receive the IT support required.
Investigate and resolve escalated incidents from Tier 1 using advanced diagnostic tools, system logs, and root cause analysis. Apply specialized technical knowledge to resolve hardware, software, and system configuration issues in accordance with established SOPs.
Process and complete service requests requiring elevated privileges or deeper technical intervention, such as complex account configurations, system patching, software deployment, or device management tasks.
Support problem management activities by identifying root causes and contributing to permanent fixed for recurring incidents.
Provide onsite service desk support to troubleshoot, repair and resolve issues for laptops, desktops, tablets, mobile devices, and peripherals (e.g. printers, scanners, plotters, monitors, etc.) for customers. This desk is an area that customers visit to receive same day support.
Provide desk-side support to troubleshoot, repair, and resolve issues for a wide range of installed computer systems such as laptops, desktops, tablets, mobile devices, and peripherals (e.g. printers, scanners, plotters, monitors, etc.) for customers. In cases when a field technician is dispatched to resolve an incident, ensure that the technician is fully prepared to diagnose and resolve the incident on the first visit.
Provide technical support for remote customers via telephone, online chat, email, or using secure remote access product.
Escalate unresolved or complex incidents to Tier 3 or vendor support as necessary, ensuring all troubleshooting actions and findings are documented within the ITSM system. Maintain communication with Tier 1 and end users to provide status updates until resolution.
Support enterprise systems, applications, and infrastructure components as assigned. Conduct configuration reviews, system performance checks, and corrective actions to maintain service stability and reliability.
Document resolutions, workarounds, and lessons learned to update knowledge base articles and improve Tier 1 troubleshooting capabilities. Provide technical feedback to improve SOPs, workflows, and service efficiency.
Prior to closing any incident, validate with the impacted end user that the service has been fully resolved.
Collaborate with IT support teams to identify, analyze, and resolve issues and trends impacting the end-user environment, including proactively addressing recurring incidents and underlying problems to improve service stability and user experience.
Develop, update, and maintain end-user outreach and communication methods and materials to ensure users are informed of outages and upcoming changes to the IT environment.
Support approved change implementations and validate post-change functionality for Tier 2 supported systems.
Provide written input to Tier 1 or other end users including SOP's, "how-to" and troubleshooting guides, and training materials/procedures.
Coordinate with Tier 0, Tier 1, and Tier 3 support teams to ensure consistent service delivery and knowledge sharing.
Participate in feedback sessions, quality reviews, and training to improve Tier 2 performance and expand technical proficiency.
Track and report on Tier 2 performance metrics, using these metrics to identify trends, recurring issues, and opportunities for process improvement.

Requirements:

Relevant experience managing/leading Tier 1/2/3 Service Desk operations, preferably in a federal government environment
Active Top Secret clearance required
Experience managing an incident management system in a performance-based environment complying with ITIL V4 standards.
Expert level experience re-engineering or setting up service desks according to industry best practices.

Desired Skills:

Service Desk Institute (HDI) certified as a HDI Support Manager

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $90,000 - $120,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Apply on trexsolutionsllc.com About employer

More about this job

Skills

Technical support
Root cause analysis
Troubleshoot
Troubleshooting
IT service management
Communication skills
Process improvement
ITIL
Support managers
Cybersecurity
Data engineering
Customer service
Regulatory compliance

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Work requirements

Jobs in the United States