Branch Manager

At T&A Supply Company, sales is about building lasting partnerships and helping customers find the right solutions for their business. For over 60 years, we've been a trusted leader in the flooring industry, earning our reputation through exceptional service, industry expertise, and a commitment to helping our customers succeed. We're excited to welcome a new Branch Manager to our team! If you're motivated by connecting with people, identifying opportunities, and delivering outstanding customer experiences, this could be the perfect opportunity for you. We're looking for someone who enjoys building strong customer relationships, takes initiative, and has a passion for helping customers achieve their goals. Whether you're cultivating new business, supporting existing customers, or partnering with internal teams to deliver solutions, you'll play a key role in our continued growth and success. This is more than just a sales position. It's an opportunity to build a rewarding career with a company that invests in its people, values collaboration, and rewards initiative. Join the T&A Supply Company team and help us continue delivering the products, service, and expertise our customers count on every day.

The Branch Manager is responsible for leading the day-to-day operations, sales performance, and team development of a wholesale distribution branch. This role ensures the branch operates efficiently, delivers exceptional customer experience, and achieves sales and profitability goals while maintaining a safe and productive work environment. Reporting to the Territory Manager, the Branch Manager provides hands-on leadership to branch staff, drives local market growth, builds strong relationships with customers and vendors, and ensures alignment with company policies, procedures, and strategic objectives. The Branch Manager is accountable for fostering a customer-focused culture, optimizing operational processes, and developing team members to support long-term business success. Hours: Monday to Friday 7:30am to 4:30pm.

What we offer:

• Medical Insurance – Open Access Network plan through Cigna, includes Virtual Care and a Health Reimbursement Account (HRA) funded by T&A Supply Company.
• Dental Insurance – Preventive, basic, and major dental services plus orthodontia coverage for children up to age 19.
• Vision Insurance – Annual exams, glasses, and contacts.
• Life & Disability Insurance – Employer-paid Basic Life, AD&D, and short and long-term disability coverage, with optional supplemental plans.
• Retirement Savings – 401(k) with employer match; Traditional and Roth options available.
• Paid Time Off – PTO, Extended Illness Bank (EIB), paid holidays, bereavement, and jury duty leave.
• Voluntary Plans – Optional accident, critical illness, hospital indemnity coverage and identity theft protection.
• Employee Assistance Program (EAP) – Free, confidential counseling and referral services, available 24/7.
• Employee Discount Program - Discount on personal use of flooring and installation products.
• Referral Bonus Program – Earn a bonus for successful employee referrals.
• Financial & Benefits Support – Free financial education services and concierge-style benefit advocates.

What you will be doing:

• Communicate staffing needs to the Territory Management team to ensure branch sales goals are met. Participate in interviewing, hiring, and training new employees.
• Partner with the Territory Management team and Human Resources to conduct timely and constructive performance reviews.
• Provide training and retraining branch sales and operational processes. Communicate process changes to branch employees and update QMS process documents(work instructions, and operating instructions).
• Determine customer requirements and expectations to recommend specific products and solutions while increasing sales and average order size by means of stocking plan, cross-selling, up-selling, and add-on sales.
• Generate new and repeat sales by providing product and technical information to customers both in person and over the phone.
• Keep inventory levels in line with corporate objectives while ensuring adequate stock for customers.
• Perform duties and functions per QMS and selling policies, processes, and guidelines.
• Ensure safety procedures per QMS for products and equipment are followed to provide a safe environment for staff and customers.
• Ensure compliance with company policies and QMS procedures.
• Perform other duties and responsibilities' assigned.

What we are looking for:

• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills are important.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• 5 or more years of experience in the flooring industry in a wholesale distribution environment preferred.
• Prior experience developing and leading teams in a retail sales-oriented environment.
• Proficient working knowledge of ERP and WMS system's preferred.

Physical Requirements:

• Prolonged periods of standing, bending, lifting, and working on a computer.
• Working in a warehouse environment where temperature fluctuations occur.
• Ability to safely lift 60pounds at times.
• May travel to other branch locations to support training and/or staffing needs.

T&A Supply Company Inc. is an equal opportunity employer. All employees and applicants will be considered for transfers, promotions, and employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.