Trainer

Dedicated Training Support

Location: Remote / DOL-NCC Support Environment

Position Summary Systems Integration, Inc. (SII) is seeking Dedicated Training Support personnel to design, develop, deliver, evaluate, and maintain training programs for DOL-NCC staff. This role supports new-hire training, refresher training, continuing education, training records, and training effectiveness analysis.

Key Responsibilities

• Design, develop, evaluate, and deliver training programs for all staff levels. • Evaluate the applicability, accuracy, and quality of training programs. • Complete needs assessments to identify future training requirements. • Provide guidance to staff on continuing education and skill development. • Design course manuals, support materials, tools, job aids, and system training resources. • Schedule classes and perform administrative duties related to training delivery. • Maintain training records and a training materials library/database. • Maintain a database of subject matter experts where applicable. • Conduct surveys of training and equipment needs. • Conduct follow-up studies to determine training effectiveness. • Prepare formal reports and correspondence related to training activities.

Qualifications

• Experience developing and delivering adult-learning, customer service, contact center, or systems training. • Ability to create online, in-person, and computer-based training materials. • Strong facilitation, writing, documentation, and communication skills. • Ability to maintain organized training records and materials repositories. • Must satisfy applicable background investigation requirements before supporting DOL-NCC work. • Experience supporting Salesforce, Genesys, CRM, knowledge-base, or government contact center training. • Experience creating assessments, simulations, job aids, and role-play exercises.