Jobs in the United States

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Store Manager
Leeds West Groups
Cedar Rapids, IA
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and…
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Inventory Control Manager
EFCO Forming & Shoring Solutions
Des Moines, IA
Lead inventory control operations to ensure inventory accuracy, material visibility, and effective inventory management across manufacturing operations. Develop and maintain inventory…
Added just now
Inventory Control Manager
EFCO Forming & Shoring Solutions
Des Moines, IA
Lead inventory control operations to ensure inventory accuracy, material visibility, and effective inventory management across manufacturing operations. Develop and maintain inventory…
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Customer Service Manager
IP Global
Cedar Rapids, IA
Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging…
Added 1 min ago
BL
Part Time - Assistant Store Manager
Big Lots
New Philadelphia, OH
- Part-time
As a Big Lots Assistant Manager, you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of the store…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
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- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
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Part Sales Manager – Part Time
AutoZone
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- Part-time
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Part Sales Manager – Part Time
AutoZone
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- Part-time
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Part Sales Manager – Full Time
AutoZone
Minneola, FL
- Full-time
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Part Sales Manager – Part Time
AutoZone
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- Part-time
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ECMO Manager, Respiratory Therapy (ECMO)
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United States
The ECMO Manager provides operational, clinical, and administrative management of the Extracorporeal Membrane Oxygenation (ECMO) program in partnership with the ECMO Medical Director,…
Added 2 mins ago
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Retail Assistant Store Manager - 3265
Capital Pawn
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- $17 to $20 USD / hour
As an Assistant Store Manager, you'll partner with the Store Manager to support daily operations, develop team members, deliver exceptional customer service, and help drive profitability.…
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Retail Assistant Store Manager - 3263
Cash America Pawn
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- $19 to $22 USD / hour
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Director, Account Management
OFCUS OMG Fan Connect LLC
NY
Director, Media Account Management & Business Development
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Club Manager
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Philadelphia, PA
- $50,000 USD / year
The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. This includes ensuring that the operational and financial goals are met,…
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Justice Propulsion Lab Specialist
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Coordinate AR/VR and simulation development with design consultants and technical staff. Keep immersive
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Sales Associate-La Cantera
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- $9 to $10 USD / hour
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
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Assistant Store Manager
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- $18 to $22 USD / hour
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Client Relationship Representative (Universal Banker)
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…position is responsible for delivering high-quality customer service and accurately performing a variety of banking activities, including processing financial transactions, opening deposit…
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Security Guard
Ascend Charter Schools
Brooklyn, NY
- $17.75 to $22.75 USD / hour
The school security officer reports to the principal of operations or the security manager when a school has one.
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Self-Storage Property Manager
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The mission of the Property Manager is to drive property performance through exceptional customer service, operational excellence, and proactive property care. Based in Madison, WI, this…
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Maintenance Technician - Brand New and Beautiful!
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This position is responsible for maintaining the physical condition of the property, completing resident service requests in a professional and timely manner, preparing vacant apartments…
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Manager, Sponsored Programs
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Miami, FL
Directs and supervises Pre-Award sponsored programs operations, including workload assignment, staff performance, hiring, onboarding, training, mentorship, and professional development.
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Manager, Sponsored Programs - Pre-Award
University of Miami
Miami, FL
Experience: Minimum 5 years of relevant experience required
Added 4 mins ago
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Payroll Specialist
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…termination pay, retroactive pay, and deductions, assisting in the development and training of work procedures, providing customer assistance, and ensuring internal/external deadlines are…

Systems Integration, Inc.

Federal Contact Center Program Manager

Washington, DC, United States

Remote

Apply on sysintegration.applicantpro.com About employer

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: Remote

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program Manager to oversee the full execution of a government contact center program, ensuring all project requirements are met and operations run effectively across a workforce of approximately 200 staff. This role directs planning, staffing, financial coordination, performance monitoring, and communication with government officials. The Program Manager ensures the program meets contractual obligations, maintains high‑quality service delivery, and drives continuous improvement in processes, technology, and customer experience.

Key Responsibilities:

Program Leadership & Oversight

Manage and implement all project requirements for a Contact Center supporting a federal government program.
Organize, direct, and coordinate all program support activities, including staffing, operations, and resource planning.
Monitor and analyze performance data, reporting results and trends to government leadership.
Lead program communications and ensure stakeholders receive clear, timely, and comprehensive updates.

Stakeholder & Government Coordination

Serve as the primary point of contact for government program officials regarding project status, issues, and escalations.
Keep the Federal Program Director and CORs informed of emerging issues, risks, and operational concerns.
Ensure all communications with government stakeholders are accurate, consistent, and aligned with expectations.

Operational & Financial Management

Coordinate financial and staffing resources to support program goals and maintain operational readiness.
Oversee subcontractor activities to ensure compliance, performance, and alignment with program standards.
Prepare operational, management, and financial reports as required.

Training & Process Governance

Coordinate training activities to ensure staff remain current on agency programs and customer service requirements.
Create, revise, and maintain program SOPs and operational documentation.
Manage IT change control requests and ensure updates are communicated and implemented effectively.

Innovation & Continuous Improvement

Research emerging contact center technologies and recommend opportunities to enhance program processes and service delivery.
Track, report, and communicate the status of ongoing program projects and initiatives.
Support continuous improvement efforts to strengthen customer experience and operational efficiency.

Qualifications:

Experience managing a contact center operation of approximately 200 staff or larger.
Proven leadership experience in program or project management within a government contract or regulated environment.
Strong understanding of contact center operations, performance metrics, and customer service best practices.
Experience managing budgets, staffing plans, and subcontractor performance.
Excellent communication, stakeholder‑management, and problem‑solving skills.
Ability to oversee SOP development, training coordination, and change control processes.
PMP certification is a strong plus.
Bachelor's degree in Business Administration, Project Management, Public Administration, or a related field.

Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

Apply on sysintegration.applicantpro.com About employer

More about this job

Skills

Reporting
Leadership
Regulatory compliance
Customer service
Documentation
Research
Process improvement
Customer experience
Project management
Communication skills
Stakeholder management
Problem solving

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Work requirements

Jobs in the United States