Jobs in the United States

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Added just now
Senior Consultant- Pharmacy Business Manager
Vizient, Inc.
United States
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.
Added just now
Senior Consultant - Pharmacy Business Manager
Vizient, Inc.
United States
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.
Added just now
Senior Consultant - Pharmacy Business Manager
Vizient, Inc.
United States
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.
Added just now
Dunkin Restaurant Manager
Dunkin' Donuts
Kingsport, TN
…Dunkin' Donuts is seeking a proactive and enthusiastic Store Manager to take charge of the daily operations of our bustling store. This role is more than just management; it's about…
Added just now
Seasonal Server - Catering and Banquets
Thanksgiving Point Institute Inc.
Lehi, UT
Benefits: Free Thanksgiving Point Membership for you and immediate family; 401(k); Employee Assistance Program; Financial Assistance Program; Thanksgiving Point venue discounts; and more!
Added just now
Dunkin Restaurant Manager
Dunkin' Donuts
Bristol, TN
…Dunkin' Donuts is seeking a proactive and enthusiastic Store Manager to take charge of the daily operations of our bustling store. This role is more than just management; it's about…
Added 1 min ago
Multi-Unit Onsite Controller
Aramark
Ann Arbor, MI
…The hotel has 104 guest rooms which is available to the MBA Program Students, Executive Education Program Students, Alumni, Parents of Students and School Affiliates only. We have an…
Added just now
Senior Consultant - Pharmacy Business Manager
Vizient, Inc.
United States
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.
Added 1 min ago
Senior Consultant - Pharmacy Business Manager
Vizient, Inc.
United States
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.
Added 1 min ago
Senior Consultant - Pharmacy Business Manager
Vizient, Inc.
United States
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.
Added 1 min ago
Dunkin Restaurant Manager
Dunkin' Donuts
Abingdon, VA
…Dunkin' Donuts is seeking a proactive and enthusiastic Store Manager to take charge of the daily operations of our bustling store. This role is more than just management; it's about…
Added 1 min ago
Dunkin Restaurant Manager
Dunkin' Donuts
Kingsport, TN
…Dunkin' Donuts is seeking a proactive and enthusiastic Store Manager to take charge of the daily operations of our bustling store. This role is more than just management; it's about…
Added 1 min ago
Dunkin Restaurant Manager
Dunkin' Donuts
Johnson City, TN
…Dunkin' Donuts is seeking a proactive and enthusiastic Store Manager to take charge of the daily operations of our bustling store. This role is more than just management; it's about…
Added 1 min ago
Dunkin Restaurant Manager
Dunkin' Donuts
Hampton, TN
…Dunkin' Donuts is seeking a proactive and enthusiastic Store Manager to take charge of the daily operations of our bustling store. This role is more than just management; it's about…
Added 1 min ago
Store manager, Knoxville, Tennessee
Starbucks Coffee Company
Knoxville, TN
…retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.…
Added 1 min ago
Store manager, Chattanooga, Tennessee
Starbucks Coffee Company
Chattanooga, TN
…retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.…
Added 1 min ago
Manager, Enterprise Platforms Operations
Stateside
Adelphi, MD
The Manager, Enterprise Platforms Operations is responsible for leading a team of Application Administrators and Application Engineers supporting enterprise operations and management…
Added 1 min ago
Account Manager 2
DLT Solutions, LLC
Herndon, VA
Employees near a TD SYNNEX office must follow the company’s hybrid schedule—at least three days per week in office
Added 1 min ago
Inside Account Representative | DLT
DLT Solutions, LLC
Greenville, SC
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Added 1 min ago
Audit Senior Manager, Manufacturing
Wipfli Advisory LLC
Lincolnshire, IL
CPA certification required
Added 1 min ago
Channel Program Manager
DLT Solutions, LLC
Greenville, SC
TD SYNNEX is seeking a highly organized, relationship-focused Channel Program Manager to lead the onboarding and activation of new vendor and reseller partners. In this role, you will serve…
Added 1 min ago
Accounts Receivable Coordinator
The Raymond Corporation
Charlotte, NC
…cross-functional teams and assist in audit inquiries to maintain accurate financial records. By fulfilling these responsibilities, you will contribute to the efficient management of…
Added 1 min ago
Maintenance Supervisor
NEW EARTH RESIDENTIAL LLC
Las Vegas, NV
Full Time: 5 days per week, 8 hours per day (average 40 hours)
Added 2 mins ago
Global Supply Manager, Utilities & Infrastructure (Starlink)
SpaceX
Bastrop, TX
…delivery to support high-volume production ramps for the Starlink…
Added 2 mins ago
Vice President of Operations
Specialty1 Partners
Houston, TX
…direct reports by example to maximize the growth and practices financial…

Systems Integration, Inc.

Federal Contact Center Program Manager

Washington, DC, United States

Remote

Apply on sysintegration.applicantpro.com About employer

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 10, 2026

Original job description

Location: Remote

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Federal Contact Center Program Manager to oversee the full execution of a government contact center program, ensuring all project requirements are met and operations run effectively across a workforce of approximately 200 staff. This role directs planning, staffing, financial coordination, performance monitoring, and communication with government officials. The Program Manager ensures the program meets contractual obligations, maintains high‑quality service delivery, and drives continuous improvement in processes, technology, and customer experience.

Key Responsibilities:

Program Leadership & Oversight

Manage and implement all project requirements for a Contact Center supporting a federal government program.
Organize, direct, and coordinate all program support activities, including staffing, operations, and resource planning.
Monitor and analyze performance data, reporting results and trends to government leadership.
Lead program communications and ensure stakeholders receive clear, timely, and comprehensive updates.

Stakeholder & Government Coordination

Serve as the primary point of contact for government program officials regarding project status, issues, and escalations.
Keep the Federal Program Director and CORs informed of emerging issues, risks, and operational concerns.
Ensure all communications with government stakeholders are accurate, consistent, and aligned with expectations.

Operational & Financial Management

Coordinate financial and staffing resources to support program goals and maintain operational readiness.
Oversee subcontractor activities to ensure compliance, performance, and alignment with program standards.
Prepare operational, management, and financial reports as required.

Training & Process Governance

Coordinate training activities to ensure staff remain current on agency programs and customer service requirements.
Create, revise, and maintain program SOPs and operational documentation.
Manage IT change control requests and ensure updates are communicated and implemented effectively.

Innovation & Continuous Improvement

Research emerging contact center technologies and recommend opportunities to enhance program processes and service delivery.
Track, report, and communicate the status of ongoing program projects and initiatives.
Support continuous improvement efforts to strengthen customer experience and operational efficiency.

Qualifications:

Experience managing a contact center operation of approximately 200 staff or larger.
Proven leadership experience in program or project management within a government contract or regulated environment.
Strong understanding of contact center operations, performance metrics, and customer service best practices.
Experience managing budgets, staffing plans, and subcontractor performance.
Excellent communication, stakeholder‑management, and problem‑solving skills.
Ability to oversee SOP development, training coordination, and change control processes.
PMP certification is a strong plus.
Bachelor's degree in Business Administration, Project Management, Public Administration, or a related field.

Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

Apply on sysintegration.applicantpro.com About employer

More about this job

Skills

Reporting
Leadership
Regulatory compliance
Customer service
Documentation
Research
Process improvement
Customer experience
Project management
Communication skills
Stakeholder management
Problem solving

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Work requirements

Jobs in the United States