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Center Director - Pontiac
PACE Southeast Michigan
Pontiac, MI
Partners with the Quality Assurance Director to maintain compliance with quality assurance standards, state and federal program requirements, certifications, and applicable laws and…
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Technology Consulting - Financial Services - Senior - Financial Crime
EY
Iselin, NJ · Hoboken, NJ · Charlotte, NC · Jericho, NY · New York, NY
…requirements; system selection and implementation support; Software Development Lifecycle (SDLC); Quality Assurance and testing (QA); program/project management and implementation planning…
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Chaplain / Spiritual Counselor - Hospice
VitalCaring Group
Longview, TX
Strong team partnership with nurses, social workers, physicians, aides, and leadership
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Quality Control Manager (QCM)
LinTech Global
Fort Belvoir, VA
…responsible for establishing and administering the contractor's quality control program across financial management, budget and program analysis, Defense Travel System support, reporting,…
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Program Manager
LinTech Global
Fort Belvoir, VA
The Program Manager will lead delivery of Financial and Resource Analysis/Management and Execution (FRAME) services for the U.S. Army Intelligence and Security Command (INSCOM) G-8. This…
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Preschool Assistant Teacher
East Carolina University
NC
…implement a curriculum with children who have typical and atypical development and deliver a developmentally appropriate program with attention to the standards of the BK early childhood…
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Senior Manager Design and Engineering
Verra Mobility
Mesa, AZ
Overall, this position is responsible for: (1) leading the quality assurance (QA) program to ensure the integrity and consistency of all site plans, (2) owning the vendor management…
Added 1 min ago
Medical Director of Inpatient Psychiatry
Array Behavioral Care
Remote, United States
- Partner with hospital and administrative leadership on program development, performance improvement, and operational alignment
Added 1 min ago
AC
Apartment Maintenance Technician - Solay
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- $24 to $26 USD / hour
Ascend: AIR’s newest maintenance development program customized to your individual career path to help you realize your potential and achieve your goals.
Added 1 min ago
2027 Summer Internship: Division Applications Engineering
PACCAR
Denton, TX
PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.…
Added 1 min ago
Physical Therapist or Physical Therapist Assistant
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Nation-wide opportunities for clinical mentorship and leadership development
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Occupational Therapist - ALF
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Occupational Therapist - ALF
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Senior Scientist, R&D - Food Service
Campbell Foodservice Company
Camden, NJ
…competitive benchmarking. Apply findings to product design, quality improvement, and business-development…
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Operations Manager
MacLean-Fogg
Menomonee Falls, WI
This is an on-site leadership position based in a manufacturing facility. The role involves oversight of manufacturing operations and responsibility for maintaining established workplace…
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School of Pharmacy - Associate Dean for Academic Affairs and Assessment
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The program delivers a 3-year accelerated Doctor of Pharmacy (PharmD) program through two parallel pathways: a traditional on-campus pathway and a hybrid/online pathway that combines…
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Associate Director of Education and Training, McLean Center for Metabolic Psychiatry
The McLean Hospital Corporation
United States
The Associate Director will play a central leadership role in developing clinical guidelines, educational curricula, and professional training programs. A major responsibility will be…
Added 2 mins ago
SVP, Product Recall & Contamination
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Remote, United States
Risk Assessment & Underwriting: Evaluate product recall exposures, manufacturing processes, quality control systems, and product safety protocols to determine insurability and appropriate…
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Manager, AI Product Engineering
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…This role functions to oversee and direct AI assisted product development - actively monitoring incoming work, sequencing priorities, resolving dependencies, identifying risk, and ensuring…
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Office Administrator (San Francisco)
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Support employee development: Hold regular career and development conversations focused on strengths, growth opportunities, and goals
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Digital Product Design Lead
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…breast and gynecologic cancers through the Bobbie Breasties…
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Supervisor Airport Operations
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Ensures that policies and procedures are conducted in accordance with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards, including escalating…
Added 2 mins ago
RN, Hematology/Medical Oncology, Winship St Joe's, 8am-4:30pm
Emory Healthcare
Atlanta, GA
…Recognizes cultural differences and individualizes care accordingly. Leadership & Team Collaboration 1. Delegates appropriately using the Synergy Model of Care. 2. Works effectively with…
Added 3 mins ago
RN, Hematology/Medical Oncology, Winship St Joe's, 7am-5:30pm
Emory Healthcare
Atlanta, GA
…Recognizes cultural differences and individualizes care accordingly. Leadership & Team Collaboration 1. Delegates appropriately using the Synergy Model of Care. 2. Works effectively with…
Added 3 mins ago
Construction Site Manager IV
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Oversee and direct all activity in strict adherence to requirements of the company Quality Program

System One

Technical IT Project Manager

Merrifield, VA, United States

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Job details

Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title: Technical IT Project Manager Location: Vienna, VA (Hybrid) Position Type: Multi-Year Contract

About

Our client is seeking an experienced Technical IT Project Manager to support large-scale enterprise technology programs within a leading member-focused financial institution. This role offers the opportunity to drive enterprise-scale initiatives that impact millions of users while partnering with senior leaders, engineering teams, and business stakeholders. If you're passionate about leading complex technology programs from strategy through delivery, you'll have the chance to make a meaningful impact in a stable, innovative, and highly collaborative environment.

Description Manage, influence, and lead the end-to-end lifecycle of technology products and platforms, from intake and concept through planning, design, build, testing, release, operations, and retirement. Apply and promote ITSM and product management best practices to ensure timely, stable, and effective delivery and ongoing support. Coordinate multiple large, highly complex technology programs that affect business unit activities, and ensure management review at each lifecycle stage gate, including transition into tiered support and operations. Deliver program solutions on schedule and within scope and budget, while sustaining product value, reliability, and continuous improvement.

Responsibilities

Manage multiple, large, and highly complex technology products, platforms, and programs across the full lifecycle, including intake, planning, development, release, operations, enhancement, and retirement
Review product and program data using performance measurements and indicators (e.g., incident trends, SLAs, release quality, adoption) to identify areas for improvement and potential risk, develop action plans, and lead change management
Consult with leadership and business partners to effectively define KPIs and short/long-term goals, product roadmaps, initiatives, and action plans
Apply ITSM practices (incident, problem, change, release, and knowledge management) to keep products stable and supportable throughout their lifecycle
Use ServiceNow to manage requests, incidents, problems, changes, and service-level reporting, and partner with support teams to improve workflows and automation
Define and coordinate tiered support models (L1 through L3), including handoffs, escalation paths, runbooks, and knowledge articles for newly released products
Use Azure DevOps (ADO) to plan, track, and report on epics, features, backlog items, and releases, and maintain traceability between support demand and delivery work
Identify, scope, document, coordinate, and implement business and technical requirements in accordance with product, program, and project goals
Direct and lead work by developing and coordinating work plans, schedules, release calendars, milestones, deliverables, and training, ensuring deliverables meet expectations and readiness gates
Identify and minimize risks or constraints that would impact product or program deliverables, including release readiness, change windows, and production moratoriums
Identify, communicate, and resolve cross-organizational concerns that may impede other products, programs, projects, or initiatives
Manage vendor and partner relationships, including accountability for scope, level of effort, and change orders
Maintain/archive product and program documentation, including roadmaps, release notes, RAID logs, and decision logs
Prioritize and delegate assignments, including analysis, requirements definition, and implementation of product modifications and enhancements
Conduct internal analyses and partner with business teams to identify root causes of recurring incidents and process gaps, and establish solutions
Serve on teams and task groups for programs or initiatives of significant impact within the business unit and/or across the organization
Mentor team members to ensure cooperation and consistent application of policies and procedures
Participate in developing, modifying and executing department policies, standards, and processes
Provide guidance on issues with department-wide and/or organization-wide impact
Resolve complex technical problems that require in-depth knowledge of organizational objectives and competing priorities
Perform other duties as assigned

Qualifications

Essential - 2-5 years of ITSM (IT Service Management) and tiered support experience
Essential - ServiceNow experience
Essential - Azure DevOps (ADO) experience
Essential - 2-5 years of project and program management experience
Significant experience in workflow and program development, including development of requirements documents, procedures, release plans, and implementation plans across the technology product lifecycle
Extensive experience managing multiple initiatives and adapting to changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
Extensive experience in collaborating across organizational boundaries and building partnerships across various functions, including engineering, support, security, and vendors
Significant experience in leading, training, guiding and mentoring others
Extensive experience in working with leadership and management in diverse and complex operational environments
Desired - Knowledge of the organization's functions, philosophy, operations, organizational objectives, and the systems and software it uses
Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Desired - Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
Expert project management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation and release into production
Expert planning, organizational and problem-solving skills
Expert skill identifying and analyzing business requirements and recommending solutions
Expert innovative thinking skills to solve problems and facilitate decision-making
Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
Expert analytical thinking skills, including summarizing information and clearly identifying key elements, patterns, results, and relationships
Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Desired - Project Management Professional (PMP), or the equivalent combination of training, education, and experience

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1

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