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Center Director - Pontiac
PACE Southeast Michigan
Pontiac, MI
The Center Director partners with the Regional Director of Operations, fellow Center Directors, and service line leaders to meet organizational commitments and maintain consistent…
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Quality Control Manager (QCM)
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Fort Belvoir, VA
…establishing and administering the contractor's quality control program across financial management, budget and program analysis, Defense Travel System support, reporting, and…
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Program Manager
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Dexian Government Solutions is recruiting for a Program Manager to support our proposal effort for the Financial and Resource Analysis/Management and Execution (FRAME) services for the U.S.…
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Senior Manager Design and Engineering
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Overall, this position is responsible for: (1) leading the quality assurance (QA) program to ensure the integrity and consistency of all site plans, (2) owning the vendor management…
Added 1 min ago
Associate Account Manager
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Remote, United States
…broker relationships within assigned small-group accounts; support finalist materials under manager guidance when…
Added 2 mins ago
Supervisor, Manufacturing Operations
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…live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500…
Added 2 mins ago
Operations Manager
MacLean-Fogg
Menomonee Falls, WI
MacLean-Fogg is seeking an Operations Manager to lead day-to-day operations at our Menomonee Falls, WI manufacturing facility. In this role, you will lead production teams, oversee…
Added 2 mins ago
Tool Coordinator
Loenbro
Centennial, CO
Other duties may be assigned as needed to support business operations.
Added 2 mins ago
Office Administrator (San Francisco)
Fenwick & West LLP
United States
…Francisco office. The OA will be responsible for the day-to-day operations and administrative functions for the office and will work collaboratively with office partners, direct reports,…
Added 2 mins ago
Supervisor Airport Operations
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The Airport Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers; depending on the specific station,…
Added 2 mins ago
Construction Site Manager IV
Fluor Careers
Houston, TX
…office(s) and project site(s); commonly serving as the Site Manager - the lead staff position responsible for and directing all activities at the…
Added 2 mins ago
Card Production Security Operator - FT or PT Available ($21 per Hour)
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…facility and enforces established security procedures that support Payment Card Industry (PCI) Card Production…
Added 3 mins ago
Cyber Security Analyst (Technical Solutions Delivery)
News Corporate Services Inc.
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The Cyber Security Analyst supports enterprise cybersecurity operations, focusing on vulnerability management, cloud security, DevSecOps, and cyber project delivery. The role partners with…
Added 3 mins ago
FE
Sr Operations Admin-1
Federal Express Corporation
RAPID CITY, SD
- $18.19 to $27.34 USD / hour
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
Added 3 mins ago
Project Manager II (Temporary)
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San Diego, CA
Rivet Operations Company “Rivet” has an opening for a Temporary Project Manager to join our rapidly growing team in San Diego area. The Project Manager will support the Naval Information…
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Senior Parking Operations Manager
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Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
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Sous Chef
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San Antonio, TX
…Executive Chef and Chef de Cuisine in all aspects of kitchen operations, ensuring exceptional culinary quality, consistency, and Forbes 5-Star service standards. This position requires…
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Chubb Associate, Personal Risk Service, Underwriting - Whitehouse Station, NJ, June 2027
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By joining the Chubb Associate Program, you will be part of a cohort of top early career talent who will participate in a robust, comprehensive technical and experiential learning journey.…
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Chubb Associate, Commercial Underwriting
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By joining the Chubb Associate Program, you will be part of a cohort of top early career talent who will participate in a robust, comprehensive technical and experiential learning journey.…
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Capture Director
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- $145,000 to $180,000 USD / year
Serve as a bridge between capture, proposals, operations, and project teams to ensure clear communication, alignment, and accountability across functional areas.
Added 4 mins ago
Director, Office Services & Facilities
Travelers Indemnity Co
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Serves as Corporate Real Estate's on-site presence and office manager for the NYC office, including the executive C-suite and conference space, approximately 300 employees. Owns everything…
Added 4 mins ago
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Court Clerk II
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- From $17.89 USD / hour
…credit cards. Prepare daily balance and turns into the Court Operations…
Added 4 mins ago
Director, Marketing Communications - Lincoln
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Lead, coach, and develop two Senior Manager direct reports and a large supporting team, including agency and cross-functional resources. Set clear accountabilities and operating rhythms,…
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Restaurant Manager
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Reports To: Assistant General Manager / General Manager
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Printing Manager
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Purpose: The Print Manager leads manufacturing activity in the Print department at the Richmond facility. This role owns day-to-day output, safety, and quality across multiple shifts and…

System One

Technical IT Project Manager

Merrifield, VA, United States

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Job details

Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title: Technical IT Project Manager Location: Vienna, VA (Hybrid) Position Type: Multi-Year Contract

About

Our client is seeking an experienced Technical IT Project Manager to support large-scale enterprise technology programs within a leading member-focused financial institution. This role offers the opportunity to drive enterprise-scale initiatives that impact millions of users while partnering with senior leaders, engineering teams, and business stakeholders. If you're passionate about leading complex technology programs from strategy through delivery, you'll have the chance to make a meaningful impact in a stable, innovative, and highly collaborative environment.

Description Manage, influence, and lead the end-to-end lifecycle of technology products and platforms, from intake and concept through planning, design, build, testing, release, operations, and retirement. Apply and promote ITSM and product management best practices to ensure timely, stable, and effective delivery and ongoing support. Coordinate multiple large, highly complex technology programs that affect business unit activities, and ensure management review at each lifecycle stage gate, including transition into tiered support and operations. Deliver program solutions on schedule and within scope and budget, while sustaining product value, reliability, and continuous improvement.

Responsibilities

Manage multiple, large, and highly complex technology products, platforms, and programs across the full lifecycle, including intake, planning, development, release, operations, enhancement, and retirement
Review product and program data using performance measurements and indicators (e.g., incident trends, SLAs, release quality, adoption) to identify areas for improvement and potential risk, develop action plans, and lead change management
Consult with leadership and business partners to effectively define KPIs and short/long-term goals, product roadmaps, initiatives, and action plans
Apply ITSM practices (incident, problem, change, release, and knowledge management) to keep products stable and supportable throughout their lifecycle
Use ServiceNow to manage requests, incidents, problems, changes, and service-level reporting, and partner with support teams to improve workflows and automation
Define and coordinate tiered support models (L1 through L3), including handoffs, escalation paths, runbooks, and knowledge articles for newly released products
Use Azure DevOps (ADO) to plan, track, and report on epics, features, backlog items, and releases, and maintain traceability between support demand and delivery work
Identify, scope, document, coordinate, and implement business and technical requirements in accordance with product, program, and project goals
Direct and lead work by developing and coordinating work plans, schedules, release calendars, milestones, deliverables, and training, ensuring deliverables meet expectations and readiness gates
Identify and minimize risks or constraints that would impact product or program deliverables, including release readiness, change windows, and production moratoriums
Identify, communicate, and resolve cross-organizational concerns that may impede other products, programs, projects, or initiatives
Manage vendor and partner relationships, including accountability for scope, level of effort, and change orders
Maintain/archive product and program documentation, including roadmaps, release notes, RAID logs, and decision logs
Prioritize and delegate assignments, including analysis, requirements definition, and implementation of product modifications and enhancements
Conduct internal analyses and partner with business teams to identify root causes of recurring incidents and process gaps, and establish solutions
Serve on teams and task groups for programs or initiatives of significant impact within the business unit and/or across the organization
Mentor team members to ensure cooperation and consistent application of policies and procedures
Participate in developing, modifying and executing department policies, standards, and processes
Provide guidance on issues with department-wide and/or organization-wide impact
Resolve complex technical problems that require in-depth knowledge of organizational objectives and competing priorities
Perform other duties as assigned

Qualifications

Essential - 2-5 years of ITSM (IT Service Management) and tiered support experience
Essential - ServiceNow experience
Essential - Azure DevOps (ADO) experience
Essential - 2-5 years of project and program management experience
Significant experience in workflow and program development, including development of requirements documents, procedures, release plans, and implementation plans across the technology product lifecycle
Extensive experience managing multiple initiatives and adapting to changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
Extensive experience in collaborating across organizational boundaries and building partnerships across various functions, including engineering, support, security, and vendors
Significant experience in leading, training, guiding and mentoring others
Extensive experience in working with leadership and management in diverse and complex operational environments
Desired - Knowledge of the organization's functions, philosophy, operations, organizational objectives, and the systems and software it uses
Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Desired - Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
Expert project management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation and release into production
Expert planning, organizational and problem-solving skills
Expert skill identifying and analyzing business requirements and recommending solutions
Expert innovative thinking skills to solve problems and facilitate decision-making
Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
Expert analytical thinking skills, including summarizing information and clearly identifying key elements, patterns, results, and relationships
Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Desired - Project Management Professional (PMP), or the equivalent combination of training, education, and experience

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1

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