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Center Director - Pontiac
PACE Southeast Michigan
Pontiac, MI
The Center Director leads the day-to-day operations of an assigned PACE Southeast Michigan center and is accountable for its quality of care, operational effectiveness, financial…
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Quality Control Manager (QCM)
LinTech Global
Fort Belvoir, VA
…establishing and administering the contractor's quality control program across financial management, budget and program analysis, Defense Travel System support, reporting, and…
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Program Manager
LinTech Global
Fort Belvoir, VA
Dexian Government Solutions is recruiting for a Program Manager to support our proposal effort for the Financial and Resource Analysis/Management and Execution (FRAME) services for the U.S.…
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Senior Manager Design and Engineering
Verra Mobility
Mesa, AZ
Overall, this position is responsible for: (1) leading the quality assurance (QA) program to ensure the integrity and consistency of all site plans, (2) owning the vendor management…
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Dispatcher
WCA Management Company, LP
Sedalia, MO
May perform some additional responsibilities as assigned by the Operations Manager.
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Community Manager
StoneCreek
Wildwood, MO
- $55,000 to $65,000 USD / year
Employee Assistance Program: From day one, you and your immediate family members are eligible for help with issues affecting your work or personal life.
Added 1 min ago
Associate Account Manager
Point C
Remote, United States
The Associate Account Manager is an entry-level role within the Account Management career path, responsible for supporting the servicing and retention of a book of small-group (fewer than…
Added 2 mins ago
Supervisor, Manufacturing Operations
Snyder's-Lance, Inc.
Hanover, PA
…live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500…
Added 2 mins ago
Operations Manager
MacLean-Fogg
Menomonee Falls, WI
MacLean-Fogg is seeking an Operations Manager to lead day-to-day operations at our Menomonee Falls, WI manufacturing facility. In this role, you will lead production teams, oversee…
Added 2 mins ago
Community Manager – Old Bridge, NJ
CRM Residential
Old Bridge, NJ
CRM Residential is seeking an experienced and motivated Community Manager to lead a residential community in Old Bridge, NJ. This role is responsible for the overall financial, operational,…
Added 2 mins ago
Tool Coordinator
Loenbro
Centennial, CO
Working with Regional Tool Manager on purchases of tools and accessories including end mills, inserts, drills, tool holders, collets, lubricants, oils, etc.
Added 2 mins ago
Office Administrator (San Francisco)
Fenwick & West LLP
United States
…Francisco office. The OA will be responsible for the day-to-day operations and administrative functions for the office and will work collaboratively with office partners, direct reports,…
Added 2 mins ago
Supervisor Airport Operations
JetBlue Airways Corporation
Fort Lauderdale, FL
The Airport Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers; depending on the specific station,…
Added 2 mins ago
Construction Site Manager IV
Fluor Careers
Houston, TX
…office(s) and project site(s); commonly serving as the Site Manager - the lead staff position responsible for and directing all activities at the…
Added 3 mins ago
Card Production Security Operator - FT or PT Available ($21 per Hour)
First National Bank of Omaha
United States
· Document and escalate security procedure violations or control concerns to the appropriate manager.
Added 3 mins ago
Cyber Security Analyst (Technical Solutions Delivery)
News Corporate Services Inc.
United States
The Cyber Security Analyst supports enterprise cybersecurity operations, focusing on vulnerability management, cloud security, DevSecOps, and cyber project delivery. The role partners with…
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Sr Operations Admin-1
Federal Express Corporation
RAPID CITY, SD
- $18.19 to $27.34 USD / hour
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 3 mins ago
Project Manager II (Temporary)
Rivet
San Diego, CA
Rivet Operations Company “Rivet” has an opening for a Temporary Project Manager to join our rapidly growing team in San Diego area. The Project Manager will support the Naval Information…
Added 3 mins ago
Senior Parking Operations Manager
Propark Mobility
Cleveland, OH
Learning opportunities through our internal training program - Propark Think
Added 3 mins ago
Sous Chef
The Monarch San Antonio
San Antonio, TX
…Executive Chef and Chef de Cuisine in all aspects of kitchen operations, ensuring exceptional culinary quality, consistency, and Forbes 5-Star service standards. This position requires…
Added 4 mins ago
Chubb Associate, Personal Risk Service, Underwriting - Whitehouse Station, NJ, June 2027
ACE American Insurance Company
Philadelphia, PA · Whitehouse Station, NJ
Our Chubb Associate Program is a great starting point for individuals seeking an entry-level role in the insurance industry. As an underwriting professional, you’ll have the chance to use…
Added 4 mins ago
Chubb Associate, Commercial Underwriting
ACE American Insurance Company
Indianapolis, IN · IN
Our Chubb Associate Program is a great starting point for individuals seeking an entry-level role in the insurance industry. As an underwriting professional, you’ll have the chance to use…
Added 4 mins ago
Warehouse
CARROLL DISTRIBUTING AND CONSTRUCTI
Hamilton, OH
…shapes. Our warehouse people play a big role in our day-to-day operations as they work heavily with others to ensure the accuracy of loads and delivery of product is done right and on time.…
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Capture Director
eSimplicity
Columbia, MD
- $145,000 to $180,000 USD / year
Serve as a bridge between capture, proposals, operations, and project teams to ensure clear communication, alignment, and accountability across functional areas.
Added 4 mins ago
Director, Office Services & Facilities
Travelers Indemnity Co
New York City, NY
Serves as Corporate Real Estate's on-site presence and office manager for the NYC office, including the executive C-suite and conference space, approximately 300 employees. Owns everything…

System One

Technical IT Project Manager

Merrifield, VA, United States

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Job details

Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title: Technical IT Project Manager Location: Vienna, VA (Hybrid) Position Type: Multi-Year Contract

About

Our client is seeking an experienced Technical IT Project Manager to support large-scale enterprise technology programs within a leading member-focused financial institution. This role offers the opportunity to drive enterprise-scale initiatives that impact millions of users while partnering with senior leaders, engineering teams, and business stakeholders. If you're passionate about leading complex technology programs from strategy through delivery, you'll have the chance to make a meaningful impact in a stable, innovative, and highly collaborative environment.

Description Manage, influence, and lead the end-to-end lifecycle of technology products and platforms, from intake and concept through planning, design, build, testing, release, operations, and retirement. Apply and promote ITSM and product management best practices to ensure timely, stable, and effective delivery and ongoing support. Coordinate multiple large, highly complex technology programs that affect business unit activities, and ensure management review at each lifecycle stage gate, including transition into tiered support and operations. Deliver program solutions on schedule and within scope and budget, while sustaining product value, reliability, and continuous improvement.

Responsibilities

Manage multiple, large, and highly complex technology products, platforms, and programs across the full lifecycle, including intake, planning, development, release, operations, enhancement, and retirement
Review product and program data using performance measurements and indicators (e.g., incident trends, SLAs, release quality, adoption) to identify areas for improvement and potential risk, develop action plans, and lead change management
Consult with leadership and business partners to effectively define KPIs and short/long-term goals, product roadmaps, initiatives, and action plans
Apply ITSM practices (incident, problem, change, release, and knowledge management) to keep products stable and supportable throughout their lifecycle
Use ServiceNow to manage requests, incidents, problems, changes, and service-level reporting, and partner with support teams to improve workflows and automation
Define and coordinate tiered support models (L1 through L3), including handoffs, escalation paths, runbooks, and knowledge articles for newly released products
Use Azure DevOps (ADO) to plan, track, and report on epics, features, backlog items, and releases, and maintain traceability between support demand and delivery work
Identify, scope, document, coordinate, and implement business and technical requirements in accordance with product, program, and project goals
Direct and lead work by developing and coordinating work plans, schedules, release calendars, milestones, deliverables, and training, ensuring deliverables meet expectations and readiness gates
Identify and minimize risks or constraints that would impact product or program deliverables, including release readiness, change windows, and production moratoriums
Identify, communicate, and resolve cross-organizational concerns that may impede other products, programs, projects, or initiatives
Manage vendor and partner relationships, including accountability for scope, level of effort, and change orders
Maintain/archive product and program documentation, including roadmaps, release notes, RAID logs, and decision logs
Prioritize and delegate assignments, including analysis, requirements definition, and implementation of product modifications and enhancements
Conduct internal analyses and partner with business teams to identify root causes of recurring incidents and process gaps, and establish solutions
Serve on teams and task groups for programs or initiatives of significant impact within the business unit and/or across the organization
Mentor team members to ensure cooperation and consistent application of policies and procedures
Participate in developing, modifying and executing department policies, standards, and processes
Provide guidance on issues with department-wide and/or organization-wide impact
Resolve complex technical problems that require in-depth knowledge of organizational objectives and competing priorities
Perform other duties as assigned

Qualifications

Essential - 2-5 years of ITSM (IT Service Management) and tiered support experience
Essential - ServiceNow experience
Essential - Azure DevOps (ADO) experience
Essential - 2-5 years of project and program management experience
Significant experience in workflow and program development, including development of requirements documents, procedures, release plans, and implementation plans across the technology product lifecycle
Extensive experience managing multiple initiatives and adapting to changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
Extensive experience in collaborating across organizational boundaries and building partnerships across various functions, including engineering, support, security, and vendors
Significant experience in leading, training, guiding and mentoring others
Extensive experience in working with leadership and management in diverse and complex operational environments
Desired - Knowledge of the organization's functions, philosophy, operations, organizational objectives, and the systems and software it uses
Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Desired - Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
Expert project management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation and release into production
Expert planning, organizational and problem-solving skills
Expert skill identifying and analyzing business requirements and recommending solutions
Expert innovative thinking skills to solve problems and facilitate decision-making
Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
Expert analytical thinking skills, including summarizing information and clearly identifying key elements, patterns, results, and relationships
Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Desired - Project Management Professional (PMP), or the equivalent combination of training, education, and experience

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1

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