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Customer Returns Specialist
Connection
Exton, PA
- $20.43 to $25.91 USD / hour
Working under direct supervision of the Manager, Customer Returns, the Customer Service Specialist facilitates and nurtures the partnership between Connection and its suppliers and vendors…
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LM
Store Manager-LD18
LD MANAGEMENT
Marion, IL
- $39,520 USD / year
…customer service is professional, courteous, and timely. Keeps management well informed of retail activities and significant…
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Registered Nurse (RN)
Stillwater Hospice, LLC
Helena, MT
- $37 to $43 USD / hour
Job Title/Position: Hospice RN Registered Nurse Case Manager
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HR Recruiter Sr
adecco
Tysons, VA
- $42.46 to $57.55 USD / hour
…to understand unique talent needs - communicating with Sr. manager or…
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Section Manager, Transmission Project Development, STO Clean Energy Portfolio
CECONY
NY
…shape the future of New Yorks bulk electric system. As Section Manager, you will lead a diverse team responsible for advancing major transmission and infrastructure initiatives that…
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Assistant Manager - Inflight
United Airlines
San Francisco, CA
Reports to the Operations Manager and supports the Base Leader as required for all organizational goals within the Inflight division. Coordinates the implementation of safety policies and…
Added 1 min ago
Center Director - Pontiac
PACE Southeast Michigan
Pontiac, MI
Partners with the Human Resources Manager to develop and implement operational policies, procedures, and protocols for direct participant care and support services.
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Cons - TC - AI & Data - AAA - Advanced Analytics - Data Scientist - Manager - 1759605
EY
New York, NY
- $228,235 USD / year
Consulting – Technology Consulting - AI & Data – AAA – Advanced Analytics – Data Scientist (Manager) (Multiple Positions) (1759605), Ernst & Young U.S. LLP, New York, NY.
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Dispatcher
WCA Management Company, LP
Sedalia, MO
A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service…
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Head Coach (Store Manager)
Rally House
United States
The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent…
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Executive Director
Stillwater Senior Living, LLC
United States
The Executive Director is responsible for the overall leadership, management, and daily operations of Stillwater Senior Living, including assisted living and memory care. This position…
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Associate Account Manager
Point C
Remote, United States
The Associate Account Manager is an entry-level role within the Account Management career path, responsible for supporting the servicing and retention of a book of small-group (fewer than…
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Seasonal Stock Associate - UGG
Deckers Retail, LLC
Elizabeth, NJ
…of a team; you report to work on time and notify your Store Manager in advance if you will be late or…
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Seasonal Sales Associate - UGG
Deckers Retail, LLC
Wrentham, MA
…of a team; you report to work on time and notify your Store Manager in advance if you will be late or…
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Shift Leader
Dukin
Hermitage, PA
Support the Restaurant Manager in meeting operational goals and execution
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Assistant Store Manager
KOHLS
West Jordan, UT
As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and…
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Assistant Store Manager
KOHLS
Farragut, TN
As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and…
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Assistant Store Manager
KOHLS
Des Moines, IA
As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and…
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Solutions Architect
Syms Strategic Group, LLC (SSG)
Columbus, GA
- $109,623 to $126,790 USD / year
…Azure Functions, Microsoft Entra ID (Azure AD), Azure Resource Manager (ARM) templates, Azure Monitor, and Azure Domain Name System…
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Solutions Architect
Syms Strategic Group, LLC (SSG)
Dunwoody, GA
- $109,623 to $126,790 USD / year
…Azure Functions, Microsoft Entra ID (Azure AD), Azure Resource Manager (ARM) templates, Azure Monitor, and Azure Domain Name System…
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SS
Solutions Architect
Syms Strategic Group, LLC (SSG)
Marietta, GA
- $109,623 to $126,790 USD / year
…Azure Functions, Microsoft Entra ID (Azure AD), Azure Resource Manager (ARM) templates, Azure Monitor, and Azure Domain Name System…
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Solutions Architect
Syms Strategic Group, LLC (SSG)
Savannah, GA
- $109,623 to $126,790 USD / year
…Azure Functions, Microsoft Entra ID (Azure AD), Azure Resource Manager (ARM) templates, Azure Monitor, and Azure Domain Name System…
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Solutions Architect
Syms Strategic Group, LLC (SSG)
Warner Robins, GA
- $109,623 to $126,790 USD / year
…Azure Functions, Microsoft Entra ID (Azure AD), Azure Resource Manager (ARM) templates, Azure Monitor, and Azure Domain Name System…
Added 3 mins ago
SS
Solutions Architect
Syms Strategic Group, LLC (SSG)
Boise, ID
- $109,623 to $126,790 USD / year
…Azure Functions, Microsoft Entra ID (Azure AD), Azure Resource Manager (ARM) templates, Azure Monitor, and Azure Domain Name System…
Added 3 mins ago
SS
Solutions Architect
Syms Strategic Group, LLC (SSG)
Ames, IA
- $109,623 to $126,790 USD / year
…Azure Functions, Microsoft Entra ID (Azure AD), Azure Resource Manager (ARM) templates, Azure Monitor, and Azure Domain Name System…

System One

Technical IT Project Manager

Merrifield, VA, United States

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Job details

Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title: Technical IT Project Manager Location: Vienna, VA (Hybrid) Position Type: Multi-Year Contract

About

Our client is seeking an experienced Technical IT Project Manager to support large-scale enterprise technology programs within a leading member-focused financial institution. This role offers the opportunity to drive enterprise-scale initiatives that impact millions of users while partnering with senior leaders, engineering teams, and business stakeholders. If you're passionate about leading complex technology programs from strategy through delivery, you'll have the chance to make a meaningful impact in a stable, innovative, and highly collaborative environment.

Description Manage, influence, and lead the end-to-end lifecycle of technology products and platforms, from intake and concept through planning, design, build, testing, release, operations, and retirement. Apply and promote ITSM and product management best practices to ensure timely, stable, and effective delivery and ongoing support. Coordinate multiple large, highly complex technology programs that affect business unit activities, and ensure management review at each lifecycle stage gate, including transition into tiered support and operations. Deliver program solutions on schedule and within scope and budget, while sustaining product value, reliability, and continuous improvement.

Responsibilities

Manage multiple, large, and highly complex technology products, platforms, and programs across the full lifecycle, including intake, planning, development, release, operations, enhancement, and retirement
Review product and program data using performance measurements and indicators (e.g., incident trends, SLAs, release quality, adoption) to identify areas for improvement and potential risk, develop action plans, and lead change management
Consult with leadership and business partners to effectively define KPIs and short/long-term goals, product roadmaps, initiatives, and action plans
Apply ITSM practices (incident, problem, change, release, and knowledge management) to keep products stable and supportable throughout their lifecycle
Use ServiceNow to manage requests, incidents, problems, changes, and service-level reporting, and partner with support teams to improve workflows and automation
Define and coordinate tiered support models (L1 through L3), including handoffs, escalation paths, runbooks, and knowledge articles for newly released products
Use Azure DevOps (ADO) to plan, track, and report on epics, features, backlog items, and releases, and maintain traceability between support demand and delivery work
Identify, scope, document, coordinate, and implement business and technical requirements in accordance with product, program, and project goals
Direct and lead work by developing and coordinating work plans, schedules, release calendars, milestones, deliverables, and training, ensuring deliverables meet expectations and readiness gates
Identify and minimize risks or constraints that would impact product or program deliverables, including release readiness, change windows, and production moratoriums
Identify, communicate, and resolve cross-organizational concerns that may impede other products, programs, projects, or initiatives
Manage vendor and partner relationships, including accountability for scope, level of effort, and change orders
Maintain/archive product and program documentation, including roadmaps, release notes, RAID logs, and decision logs
Prioritize and delegate assignments, including analysis, requirements definition, and implementation of product modifications and enhancements
Conduct internal analyses and partner with business teams to identify root causes of recurring incidents and process gaps, and establish solutions
Serve on teams and task groups for programs or initiatives of significant impact within the business unit and/or across the organization
Mentor team members to ensure cooperation and consistent application of policies and procedures
Participate in developing, modifying and executing department policies, standards, and processes
Provide guidance on issues with department-wide and/or organization-wide impact
Resolve complex technical problems that require in-depth knowledge of organizational objectives and competing priorities
Perform other duties as assigned

Qualifications

Essential - 2-5 years of ITSM (IT Service Management) and tiered support experience
Essential - ServiceNow experience
Essential - Azure DevOps (ADO) experience
Essential - 2-5 years of project and program management experience
Significant experience in workflow and program development, including development of requirements documents, procedures, release plans, and implementation plans across the technology product lifecycle
Extensive experience managing multiple initiatives and adapting to changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
Extensive experience in collaborating across organizational boundaries and building partnerships across various functions, including engineering, support, security, and vendors
Significant experience in leading, training, guiding and mentoring others
Extensive experience in working with leadership and management in diverse and complex operational environments
Desired - Knowledge of the organization's functions, philosophy, operations, organizational objectives, and the systems and software it uses
Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Desired - Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
Expert project management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation and release into production
Expert planning, organizational and problem-solving skills
Expert skill identifying and analyzing business requirements and recommending solutions
Expert innovative thinking skills to solve problems and facilitate decision-making
Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
Expert analytical thinking skills, including summarizing information and clearly identifying key elements, patterns, results, and relationships
Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Desired - Project Management Professional (PMP), or the equivalent combination of training, education, and experience

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1

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