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Center Director - Pontiac
PACE Southeast Michigan
Pontiac, MI
Partners with the Quality Assurance Director to maintain compliance with quality assurance standards, state and federal program requirements, certifications, and applicable laws and…
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Quality Control Manager (QCM)
LinTech Global
Fort Belvoir, VA
Dexian Government Solutions is recruiting for a Quality Control Manager (QCM) to support our proposal effort for the the U.S. Army Intelligence and Security Command (INSCOM) G-8 Financial…
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Program Manager
LinTech Global
Fort Belvoir, VA
Dexian Government Solutions is recruiting for a Program Manager to support our proposal effort for the Financial and Resource Analysis/Management and Execution (FRAME) services for the U.S.…
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Senior Manager Design and Engineering
Verra Mobility
Mesa, AZ
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Added 1 min ago
GA
Physical Therapy Assistant (PTA)
Genesis Administrative Services
Phoenixville, PA
- $35 to $38 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added 1 min ago
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Community Manager
StoneCreek
Wildwood, MO
- $55,000 to $65,000 USD / year
Employee Assistance Program: From day one, you and your immediate family members are eligible for help with issues affecting your work or personal life.
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Design Consultant
Waterworks
United States
- $55,000 to $65,000 USD / year
…medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer…
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Project Sales Representative-Infrastructure
Sika AG
Remote, United States
Lead contractor education efforts focused on product knowledge, application techniques, and program development.
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Seasonal Stock Associate - UGG
Deckers Retail, LLC
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…of a team; you report to work on time and notify your Store Manager in advance if you will be late or…
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Seasonal Sales Associate - UGG
Deckers Retail, LLC
Wrentham, MA
…understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are…
Added 1 min ago
Specialist, Program Management
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L3Harris is seeking a dynamic Program Manager who will be responsible for management and contract performance of Development/Production/Depot programs as part of the Submarine Imaging or…
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Operations Manager
MacLean-Fogg
Menomonee Falls, WI
Eligible employees across MacLean-Fogg and its affiliated companies have access to a comprehensive benefits program designed to support health, financial well-being, time away, and…
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Family Based Therapist
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Ambler, PA · Lansdale, PA · Norristown, PA · Pottstown, PA · North Wales, PA · Conshohocken, PA · Harleysville, PA · Royersford, PA
- $32.15 USD / hour
We are seeking a Family Based Therapist to join our team our program in Lansdale, PA, supporting the Montgomery and Bucks County area.
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Manager, AI Product Engineering
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The Manager operates at the intersection of Product, Engineering, Architecture, Design, and Security, ensuring that AI Product Engineers effectively translate product intent into…
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Tool Coordinator
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Working with Regional Tool Manager on purchases of tools and accessories including end mills, inserts, drills, tool holders, collets, lubricants, oils, etc.
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Office Administrator (San Francisco)
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Support employee development: Hold regular career and development conversations focused on strengths, growth opportunities, and goals
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Supervisor Airport Operations
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Mental Health Coordinator
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The Mental Health Coordinator is responsible for the development, implementation, clinical and/or administrative supervision, and monitoring of a Behavioral Health delivery system meeting…
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Construction Site Manager IV
Fluor Careers
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Cyber Security Analyst (Technical Solutions Delivery)
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…develop metrics and dashboards that track risk reduction and program effectiveness. The role reports to the GRC Manager. The role requires a strong understanding of cloud technologies,…
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Project Manager II (Temporary)
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Sous Chef
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Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and…
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Chubb Associate, Personal Risk Service, Underwriting - Whitehouse Station, NJ, June 2027
ACE American Insurance Company
Philadelphia, PA · Whitehouse Station, NJ
By joining the Chubb Associate Program, you will be part of a cohort of top early career talent who will participate in a robust, comprehensive technical and experiential learning journey.…
Added 3 mins ago
Chubb Associate, Commercial Underwriting
ACE American Insurance Company
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Capture Director
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System One

Technical IT Project Manager

Merrifield, VA, United States

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Job details

Apply by: Feb 7, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title: Technical IT Project Manager Location: Vienna, VA (Hybrid) Position Type: Multi-Year Contract

About

Our client is seeking an experienced Technical IT Project Manager to support large-scale enterprise technology programs within a leading member-focused financial institution. This role offers the opportunity to drive enterprise-scale initiatives that impact millions of users while partnering with senior leaders, engineering teams, and business stakeholders. If you're passionate about leading complex technology programs from strategy through delivery, you'll have the chance to make a meaningful impact in a stable, innovative, and highly collaborative environment.

Description Manage, influence, and lead the end-to-end lifecycle of technology products and platforms, from intake and concept through planning, design, build, testing, release, operations, and retirement. Apply and promote ITSM and product management best practices to ensure timely, stable, and effective delivery and ongoing support. Coordinate multiple large, highly complex technology programs that affect business unit activities, and ensure management review at each lifecycle stage gate, including transition into tiered support and operations. Deliver program solutions on schedule and within scope and budget, while sustaining product value, reliability, and continuous improvement.

Responsibilities

Manage multiple, large, and highly complex technology products, platforms, and programs across the full lifecycle, including intake, planning, development, release, operations, enhancement, and retirement
Review product and program data using performance measurements and indicators (e.g., incident trends, SLAs, release quality, adoption) to identify areas for improvement and potential risk, develop action plans, and lead change management
Consult with leadership and business partners to effectively define KPIs and short/long-term goals, product roadmaps, initiatives, and action plans
Apply ITSM practices (incident, problem, change, release, and knowledge management) to keep products stable and supportable throughout their lifecycle
Use ServiceNow to manage requests, incidents, problems, changes, and service-level reporting, and partner with support teams to improve workflows and automation
Define and coordinate tiered support models (L1 through L3), including handoffs, escalation paths, runbooks, and knowledge articles for newly released products
Use Azure DevOps (ADO) to plan, track, and report on epics, features, backlog items, and releases, and maintain traceability between support demand and delivery work
Identify, scope, document, coordinate, and implement business and technical requirements in accordance with product, program, and project goals
Direct and lead work by developing and coordinating work plans, schedules, release calendars, milestones, deliverables, and training, ensuring deliverables meet expectations and readiness gates
Identify and minimize risks or constraints that would impact product or program deliverables, including release readiness, change windows, and production moratoriums
Identify, communicate, and resolve cross-organizational concerns that may impede other products, programs, projects, or initiatives
Manage vendor and partner relationships, including accountability for scope, level of effort, and change orders
Maintain/archive product and program documentation, including roadmaps, release notes, RAID logs, and decision logs
Prioritize and delegate assignments, including analysis, requirements definition, and implementation of product modifications and enhancements
Conduct internal analyses and partner with business teams to identify root causes of recurring incidents and process gaps, and establish solutions
Serve on teams and task groups for programs or initiatives of significant impact within the business unit and/or across the organization
Mentor team members to ensure cooperation and consistent application of policies and procedures
Participate in developing, modifying and executing department policies, standards, and processes
Provide guidance on issues with department-wide and/or organization-wide impact
Resolve complex technical problems that require in-depth knowledge of organizational objectives and competing priorities
Perform other duties as assigned

Qualifications

Essential - 2-5 years of ITSM (IT Service Management) and tiered support experience
Essential - ServiceNow experience
Essential - Azure DevOps (ADO) experience
Essential - 2-5 years of project and program management experience
Significant experience in workflow and program development, including development of requirements documents, procedures, release plans, and implementation plans across the technology product lifecycle
Extensive experience managing multiple initiatives and adapting to changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
Extensive experience in collaborating across organizational boundaries and building partnerships across various functions, including engineering, support, security, and vendors
Significant experience in leading, training, guiding and mentoring others
Extensive experience in working with leadership and management in diverse and complex operational environments
Desired - Knowledge of the organization's functions, philosophy, operations, organizational objectives, and the systems and software it uses
Desired - Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Desired - Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
Expert project management skills, including establishing and leading project teams, managing timelines, deadlines, and resources, and ensuring successful implementation and release into production
Expert planning, organizational and problem-solving skills
Expert skill identifying and analyzing business requirements and recommending solutions
Expert innovative thinking skills to solve problems and facilitate decision-making
Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences
Expert analytical thinking skills, including summarizing information and clearly identifying key elements, patterns, results, and relationships
Bachelor's Degree in Business, Management, or the equivalent combination of training, education, and experience
Desired - Project Management Professional (PMP), or the equivalent combination of training, education, and experience

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1

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