Senior Inside Sales Representative

Job Title: Senior Inside Sales Representative Location: Waukesha, WI Type: Direct Hire Work Model: Onsite

Responsibilities

• Proactively respond to inbound sales inquiries via phone, email, and online channels.
• Generate quotes and proposals for parts and components relevant to the extrusion industry and adjacent markets.
• Support the sales cycle from initial contact through order placement and fulfillment.
• Cross-sell and upsell products based on customer needs and industry knowledge.
• Collaborate with outside sales, technical specialists, and operations to meet customer expectations.
• Build and maintain strong, long-term relationships with customers.
• Act as a primary point of contact for assigned accounts, ensuring customer satisfaction.
• Resolve routine issues and escalate complex matters appropriately.
• Coordinate with internal teams to ensure timely delivery and service execution.
• Accurately enter and maintain customer, lead, opportunity, and order data in the CRM system.
• Track sales activities, pipeline status, and forecast information.
• Produce reports to support sales performance measurement and market insights.
• Develop and maintain a strong understanding of products, industry trends, and competitor offerings.
• Communicate technical information clearly and professionally to both internal and external stakeholders.
• Demonstrate strong listening, problem-solving, and negotiation skills.
• Work collaboratively as part of a team while managing individual responsibilities.

Requirements

• 3–5 years of inside sales experience in an industrial distribution environment.
• Proven track record of achieving sales goals and providing excellent customer service.
• Strong communication skills (verbal and written).
• Proficiency with CRM systems and Microsoft Office (Excel, Outlook, Word).
• Technical degree (e.g., Engineering, Business, Technical Sales) or higher education.
• Familiarity with extrusion industry products, components, and applications.
• Experience using advanced quoting tools or ERP systems.
• Customer-centric mindset
• Strong organizational and time-management skills
• Ability to learn and articulate complex product information
• Resilience and positive attitude in a fast-paced sales environment
• Team collaboration and accountability

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #706-IT York