NOC Technician I

MOUNTAIN, Ltd is seeking a NOC Technician ! This position will report to either the Longview TX office or the Charlotte, NC office.

JOB PURPOSE: Reporting directly to the NOC Manager/Supervisors, the NOC Technician will be responsible for level 1 troubleshooting directly with customers, field technicians, carrier service providers and escalate to NOC Engineers, as necessary.

REPONSIBLITIES:

• Monitor all of company’s network services and devices in a 24/7 environment.
• Troubleshoot network (Data & Voice) incidents in a timely fashion
• Prioritize network issues by severity levels and escalate to NOC Engineers/Management as necessary
• Resolve customer incidents via Phone or Email
• Maintain status updates to internal and external customers until incidents are resolved
• Provide accurate documentation for each incident
• Perform various steps to verify trouble status and coordinate with Field Operations
• Adhere to SLA and MTTR policy’s and standards.

SKILLS / QUALIFICATIONS:

• Must have good customer service and organizational skills
• Networking experience in a NOC or Enterprise support role
• Experience with LAN/WAN technologies in an IT environment
• Experience with network monitoring tools
• Must have experience with Voice, Data, Microwave
• Experience with telnet, SSH, RDP, and CLI interfaces
• Able to work in a high stress environment, as a team player and at times with no supervision
• Willing to be part of the main support during natural disasters
• Strong analytical thinker to gather information and prioritize severity levels
• Willingness to learn new technologies with minimal management

EDUCATION / CERTIFICATIONS:

• High school or equivalent; BA/BS preferred
• 3 or more years of hands-on experience in a related field preferred

Shape the future. Summit success.

Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.

#M4

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.