NOC Technician I

MOUNTAIN, Ltd is seeking a NOC Technician! This position will report to either the Longview TX office or the Charlotte, NC office.

JOB PURPOSE: Reporting directly to the NOC Manager/Supervisors, the NOC Technician will be responsible for level 1 troubleshooting directly with customers, field technicians, carrier service providers and escalate to NOC Engineers, as necessary.

REPONSIBLITIES:

• Monitor all of company’s network services and devices in a 24/7 environment.
• Troubleshoot network (Data & Voice) incidents in a timely fashion
• Prioritize network issues by severity levels and escalate to NOC Engineers/Management as necessary
• Resolve customer incidents via Phone or Email
• Maintain status updates to internal and external customers until incidents are resolved
• Provide accurate documentation for each incident
• Perform various steps to verify trouble status and coordinate with Field Operations
• Adhere to SLA and MTTR policy’s and standards.

SKILLS / QUALIFICATIONS:

• Must have good customer service and organizational skills
• Networking experience in a NOC or Enterprise support role
• Experience with LAN/WAN technologies in an IT environment
• Experience with network monitoring tools
• Must have experience with Voice, Data, Microwave
• Experience with telnet, SSH, RDP, and CLI interfaces
• Able to work in a high stress environment, as a team player and at times with no supervision
• Willing to be part of the main support during natural disasters
• Strong analytical thinker to gather information and prioritize severity levels
• Willingness to learn new technologies with minimal management

EDUCATION / CERTIFICATIONS:

• High school or equivalent; BA/BS preferred
• 3 or more years of hands-on experience in a related field preferred

Shape the future. Summit success. Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.

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