Microsoft 365 Collaboration Engineer

Job Title: Microsoft 365 Collaboration Engineer Location: Onsite – Washington, DC Type: Contract Compensation: $37/hr

Clearance: Must be able to obtain Public Trust

Overview

We are seeking a Microsoft 365 Collaboration Engineer to support the SEC Office of Information Technology's collaboration services environment. This role will assist with the deployment, administration, and troubleshooting of Microsoft Teams, SharePoint, Microsoft 365 collaboration tools, and conferencing technologies. The engineer will play a key role in supporting enterprise communication and collaboration services for headquarters, regional offices, and remote users while ensuring reliable performance, security compliance, and a high-quality user experience. This position also supports AV/VTC systems and live video streaming for meetings and high-visibility events, contributing to SLA-driven service delivery and operational excellence.

Responsibilities

• Assist in deploying, configuring, and maintaining Microsoft Teams Rooms, SharePoint, and other Microsoft 365 collaboration platforms.
• Troubleshoot incidents and service requests impacting collaboration and unified communications technologies.
• Coordinate with senior engineers and cross-functional teams to implement collaboration platform enhancements and updates.
• Support integration of collaboration services with enterprise network, identity, and endpoint infrastructure.
• Provide operational support for conference room AV/VTC systems, including displays, microphones, endpoints, and conferencing peripherals.
• Maintain the performance and availability of enterprise conferencing technologies used across SEC operations.
• Support live and on-demand video streaming for enterprise meetings and events.
• Escalate and track complex AV/VTC and streaming issues through resolution.
• Respond to user-reported collaboration and conferencing issues while meeting service-level objectives.
• Document incidents, troubleshooting efforts, and resolutions within approved ticketing systems.
• Assist in the development and maintenance of SOPs, runbooks, and operational documentation.
• Participate in testing, validation, and change management activities to minimize service disruptions.
• Support user training and adoption initiatives for collaboration platforms and meeting technologies.
• Create and maintain end-user documentation, knowledge articles, and support guides.
• Apply approved security and compliance standards when supporting collaboration services.
• Collaborate with stakeholders to improve platform performance, user experience, and service delivery.

Requirements

• Must meet contract work authorization requirements.
• Ability to obtain and maintain an SEC Public Trust clearance.
• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience:
• 3-5 years of experience in collaboration technology support or engineering roles within enterprise environments.
• Experience deploying and troubleshooting unified communications platforms, including Microsoft Teams and SharePoint.
• Experience supporting AV systems, video conferencing, and live/on-demand streaming technologies.
• Experience supporting collaboration platforms within secure enterprise network environments.
• Technical Skills:
• Microsoft Teams, Microsoft Teams Rooms, SharePoint, and Microsoft 365 collaboration technologies.
• Enterprise conferencing tools and conferencing system troubleshooting.
• AV/VTC systems support and video streaming operations for enterprise meetings and events.
• Incident management, documentation, and end-user support in structured IT service environments.
• Knowledge of collaboration platform security, compliance requirements, and cross-platform integrations.????
• Preferred Qualifications:
• ???????Experience supporting Microsoft 365 GCC environments and monitoring service health through Microsoft 365 administrative tools.
• Experience supporting high-visibility enterprise events requiring live streaming, captioning coordination, or post-event media support.
• Familiarity with ITSM/ticketing platforms such as ServiceNow.
• Working knowledge of federal cybersecurity and compliance frameworks, including FISMA and Zero Trust principles.
• Experience using scripting or automation to improve collaboration platform operations and reporting.
• Microsoft 365 Certified: Teams Administrator Associate (MS-700).
• Microsoft 365 Certified: Administrator Expert (MS-102).
• AVIXA CTS certification.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1