Desktop Support
- Vienna, VA, United States
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Title: Desktop Support Location: Vienna, VA (Onsite, Mon-Fri) Pay Rate: Open to W2 Position Type: Contract
Candidates must be able to pass both a credit and criminal background check.
Description:
Interpersonal/Communication:
- Excellent communication skills
- Excellent customer service skills
- Professional presence and maturity
- Detail-oriented
- Ability to work well with other team members
- Comfortable and adaptable in a fast-paced environment
- Ability to follow and adhere to standard operating procedures
Technical Knowledge/Skills:
- Ability to diagnose and resolve hardware and software issues for end users
- Basic networking knowledge (IP, DNS)
- Basic cybersecurity knowledge (MFA, phishing)
- Ticketing system experience (ServiceNow)
Experience:
- Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
- Experience with troubleshooting issues on Microsoft Windows 11 operating systems
- Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
- CompTIA A+ Certification
- Microsoft 365 Certified: Fundamentals Certification
- Experience using ConnectWise Remote Support Software
- Experience using CyberArk Workforce Password Management Software
- Experience troubleshooting Citrix VDIs
- Experience Level: 1-5 yrs
Ref: #851-Rockville-S1
More about this job
Skills
- Communication skills
- Customer service
- Adaptability
- Adhere to standard procedures
- DNS
- Cybersecurity
- ServiceNow
- Troubleshooting
- Microsoft Windows
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- A+
- CyberArk