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HH
Administrative Assistant
Heritage Home Service
Wilmington, MA
- $20 to $25 USD / hour
…administering various aspects of our cross-functional business operations. Reporting directly to the Office Manager, you will provide hands-on support in areas such as People Operations,…
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Administrative Assistant
Papalia
Boxborough, MA
- $20 to $25 USD / hour
…administering various aspects of our cross-functional business operations. Reporting directly to the Office Manager, you will provide hands-on support in areas such as People Operations,…
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HVAC Service Manager
Heritage Home Service
Wilmington, MA
Join the Heritage Home Service team as a Residential HVAC Service Manager in Boxborough, MA!
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HVAC Service Manager
Papalia
Boxborough, MA
- $120,000 USD / year
Join the Papalia Home Services team as a Residential HVAC Service Manager in Boxborough, MA!
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Senior Program Manager, Operations (Wastewater)
Massachusetts Water Resources Authority
Chelsea, MA
Coordinates with Operations Engineering staff on all wastewater pumping stations, Combined Sewer Overflow facility (CSO), and headworks facilities to optimize operations for proper…
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Operations Manager - Technical Operations
Baker Construction
Nashville, TN
This Operations Manager - Technical Operations leads department leaders and integrates preconstruction, engineering, BIM, layout, quality, and placement planning to provide accurate, timely…
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OPERATIONS & FACILITIES MANAGER: Catholic High School
Catholic Schools in the Archdiocese of New York
Staten Island, NY
- $80,000 to $100,000 USD / year
The Operations & Facilities Manager is responsible for the effective management of the physical plant, facilities, safety, security, maintenance, grounds, and day-to-day operational needs…
Added 1 min ago
Office Coordinator - Woodbridge Center
Spinoso Real Estate Gro
Woodbridge Township, NJ
The Office Coordinator provides support to the mall management team as well as the corporate office, including management, operations, marketing, specialty leasing and the leasing manager.
Added 1 min ago
Warehouse Site Leader - Swartz Creek, MI
Military Spouse Jobs & VetJobs
United States
Maintaining robust paint-process controls across ELPO/e-coat, sealer, booth, and topcoat operations, including regenerative thermal oxidizer requirements, continuous temperature recording,…
Added 1 min ago
National Accounts Manager
Berkshire Hathaway GUARD Insurance Companies
Conshohocken, PA · Philadelphia, PA · Parsippany, NJ · New York, NY · Alpharetta, GA · Rosemont, IL · Plano, TX
The National Accounts Manager is responsible for managing, developing, and expanding relationships with national retail partners and driving profitable business growth nationwide, primarily…
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Executive Chef
SSA Group
Venice, FL
Assist General Manager with accurate forecast of weekly and monthly sales as necessary.
Added 2 mins ago
Account Manager, Manufacturing
Grainger Businesses
FORT DODGE, IA
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
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GB
Branch Sales Associate - Bilingual Part Time 20 CHICAGO, IL
Grainger Businesses
CHICAGO, IL
- Part-time
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 2 mins ago
Manufacturing Engineer
EOTECH
Plymouth, MI
Position Reports To: Manufacturing Engineering Manager
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CH
Pharmacy Technician
CVS Health
Fort Myers, FL
- $16.5 to $25 USD / hour
…Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring…
Added 2 mins ago
CH
CA Pharmacy Manager - Store 09737
CVS Health
Goleta, CA
- $70 to $91 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 2 mins ago
CH
Pharmacy Manager
CVS Health
Saint Petersburg, FL
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 2 mins ago
CH
Shift Supervisor
CVS Health
Pittsburgh, PA
- $16.5 to $24 USD / hour
…through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run…
Added 2 mins ago
CH
Shift Supervisor
CVS Health
Pittsburgh, PA
- $16.5 to $24 USD / hour
…through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run…
Added 2 mins ago
CH
Shift Supervisor
CVS Health
Pittsburgh, PA
- $16.5 to $24 USD / hour
…through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run…
Added 2 mins ago
CH
Staff Pharmacist Full Time
CVS Health
Rock Hill, SC
- $60 to $76 USD / hour
- Full-time
Partnering with the Pharmacy Manager to ensure pharmacy operations are compliant with the appropriate state Board of Pharmacy regulations at all times; escalating issues or concerns to the…
Added 2 mins ago
CH
Shift Supervisor
CVS Health
Olmsted Twp, OH
- $16 USD / hour
…through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Elyria, OH
- $17 USD / hour
…Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Saint George, UT
- $17 to $27 USD / hour
…Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Walled Lake, MI
- $16.5 to $25 USD / hour
…Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring…

System One

Customer Ops Manager (SAP)

Tampa, FL, United States

$65 to $70 USD / hour

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Job details

Pay: $65 to $70 USD / hour
Apply by: Feb 3, 2027
Experience: 8-10 years of professional experience in SAP, ERP implementation, Customer Operations, Order Management, Supply Chain Systems, Business Systems, or a related field.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title: Customer Ops Manager (SAP)

Location: Tampa, FL

Work Model: Remote

Hours: M-F 8am-5pm

Pay Rate: $65-$70/hr

Type: Contract

Overview

This position will serve as the primary Customer Operations subject matter expert supporting the SAP implementation, with responsibility for translating business requirements into system processes, supporting system configuration decisions, validating data and integrations, leading testing activities, and ensuring successful adoption across the Customer Operations organization.

Responsibilities

SAP Implementation & Business Process Design
Serve as a key Customer Operations subject matter expert (SME) throughout the transition from Microsoft Dynamics 365 Business Central to SAP.
Represent Customer Operations requirements during SAP design, configuration, testing, cutover, and stabilization activities.
Partner with SAP implementation consultants, IT, and functional stakeholders to translate business requirements into scalable SAP processes and solutions.
Document and evaluate current-state BC processes and help design future-state SAP workflows, with particular emphasis on the order-to-cash (OTC) process.
Participate in SAP design workshops and provide Customer Operations input into system configuration and business process decisions.
Evaluate existing processes and challenge unnecessary complexity rather than simply recreating legacy BC workflows within SAP.
Identify process gaps, system dependencies, integration requirements, and potential operational risks throughout implementation.
Act as a liaison between technical SAP resources and Customer Operations users, translating technical concepts into practical business requirements and vice versa.
SAP Testing & Validation
Develop comprehensive testing strategies and scenarios for Customer Operations processes.
Lead or coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and end-to-end testing for Customer Operations.
Create and execute test scripts covering customer master data, sales orders, pricing, inventory availability, allocations, fulfillment, shipping, invoicing, credits, returns, EDI transactions, and customer-specific requirements.
Document defects and system gaps, establish priorities, coordinate resolution with technical teams, and perform retesting.
Validate integrations between SAP and external systems, including EDI platforms, 3PL/WMS environments, customer systems, and other relevant applications.
Ensure testing represents realistic customer scenarios and high-volume operational conditions prior to go-live.
Data Migration & Master Data
Support the mapping and migration of Customer Operations data from BC into SAP.
Validate customer master records, ship-to locations, pricing structures, payment terms, customer hierarchies, EDI attributes, shipping requirements, and other critical master data.
Develop validation and reconciliation processes to confirm completeness and accuracy of migrated data.
Partner with IT, Finance, Sales, and Supply Chain teams to establish clear data ownership and governance.
Identify and resolve legacy data quality issues prior to migration.
Support development of sustainable master-data processes and controls for the future SAP environment.
Order-to-Cash & Customer Integration

• Provide functional expertise across the end-to-end order-to-cash lifecycle, including customer and material master data, EDI order receipt, sales order creation and management, pricing and promotions, inventory availability and allocation, order holds and exception management, warehouse/3PL integration, shipment confirmation, customer invoicing, returns, credits, and deductions.

Ensure SAP processes accommodate the requirements of major retail and e-commerce customers, including Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers. · Partner with Logistics and 3PL teams to validate order, shipment, ASN, and inventory integrations.
Support EDI mapping, testing, troubleshooting, and validation of key customer transactions.
Identify opportunities to automate manual Customer Operations activities through SAP functionality and system integrations.
Cutover, Go-Live & Hypercare
· Participate in development and execution of the Customer Operations SAP cutover plan.
Validate open orders, customer master data, inventory visibility, pricing, and other critical information prior to go-live.
Help define go/no-go criteria for Customer Operations processes.
Provide hands-on support during go-live and hypercare.
Rapidly investigate and coordinate resolution of SAP issues affecting customer orders, shipments, invoicing, or service levels.
Track post-go-live issues, identify root causes, and ensure permanent corrective actions are implemented.
Training, Documentation & Change Management
Develop detailed SOPs, process maps, training materials, and SAP job aids.
Lead or support SAP training for Customer Operations users.
Help prepare the organization for changes in roles, processes, controls, and workflows resulting from SAP implementation.
Serve as a SAP super-user and functional resource for the Customer Operations organization.
Promote consistent adoption of standardized SAP processes across the team.
Continuous Improvement & Post-Implementation Support
Serve as a key Customer Operations SAP SME following implementation.
Identify opportunities to improve automation, system utilization, data quality, and process efficiency.
Partner with IT and SAP support resources to prioritize enhancements and resolve recurring issues.
Analyze system and operational data to identify root causes of order failures, service issues, and process inefficiencies.
Support future SAP enhancements, integrations, releases, and business process changes.

Requirements

8-10 years of professional experience in SAP, ERP implementation, Customer Operations, Order Management, Supply Chain Systems, Business Systems, or a related field.
Demonstrated experience supporting at least one SAP implementation, migration, integration, or major transformation project.
Hands-on knowledge of SAP processes supporting sales orders and order-to-cash, ideally within SAP SD or related functionality.
Strong understanding of order management, customer master data, pricing, fulfillment, invoicing, and customer service processes.
Experience with SIT, UAT, test-script development, defect management, and end-to-end process testing.
Experience with data migration, validation, reconciliation, and master-data management.
Experience working with EDI and customer integrations strongly preferred.
Experience integrating SAP with 3PL, warehouse management, or logistics systems preferred.
Experience with Microsoft Dynamics 365 Business Central is highly desirable.
Advanced Excel and data-analysis capabilities.
Strong analytical, troubleshooting, root-cause problem-solving, project management, organization, and documentation skills.
Ability to translate business requirements into functional system requirements and communicate effectively with technical and non-technical stakeholders.

Preferred

SAP S/4HANA implementation experience.
SAP SD / Order-to-Cash experience.
Experience with greenfield or major ERP transformation projects.
EDI integration experience, including common order-to-cash transactions such as 850, 855, 856, 810, and 846.
Experience with 3PL/WMS integrations.
Experience supporting high-volume retail customers and complex customer compliance requirements.
Experience developing process maps, functional requirements, test scripts, SOPs, and training documentation.
CPG, beauty/personal care, retail, or other high-volume consumer products experience strongly preferred.
Experience supporting major retailers such as Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers is a plus.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific

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More about this job

Skills

SAP
Business processes
Dynamics 365
ICT system integration
Sales
EDI
WMS
Supply chain management
Logistics
Troubleshooting
Go
Documentation
Change management
Process improvement
ERP
Customer service
Data management
Microsoft Excel
Data analysis
Problem solving
Project management
SAP S/4HANA
Regulatory compliance
Personal care

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