Program Manager

Posting Details

Posting Details

Job # 043220

Department Code 31301-0097

Department D'Aniello Institute for Veterans and Military Families (IVMF)

Job Title Program Manager

Location San Antonio, TX

Campus Remote

Commitment to On-Campus Experience Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range $71,000 - $81,000

Pay Determination Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level 05

FLSA Status Exempt

Hours Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

The Program Manager (PM) serves the Onward to Opportunity (O2O) program within the Career Education and Training (CE&T) portfolio of the D’Aniello Institute for Veterans and Military Families (IVMF) at Syracuse University. As a member of a national CE&T team, the PM supports the delivery of a comprehensive, best-in-class education and skills training initiative designed to assist transitioning service members, veterans, and military spouses in obtaining industry-recognized credentials aligned with high-demand career sectors.

As the primary on-site representative for O2O and CE&T within an assigned geographic region, the PM leads participant recruitment and engagement, cohort management, program delivery, and local community outreach.

The PM builds and sustains strong relationships with military installation leadership, community-based organizations, employers, and participants to ensure effective end-to-end program delivery from recruitment and intake through program completion and outcome reporting. The PM plays a critical role in ensuring program quality, consistency, and participant success at the installation level while maintaining strong coordination with the national CE&T team and IVMF leadership. This position reports directly to the Director of Career Preparation and Training.

This position is remote but requires the candidate to be located within the San Antonio, TX metropolitan area.

Education and Experience

• Bachelor’s degree required (Master’s preferred)
• 5 to 8 years program management experience required
• Experience in strategy planning and evaluating progress
• Experience working with veterans and/or military families
• Prior service in the United States military preferred

Skills and Knowledge

• Excellent verbal and written communication skills, including presentations, training, and advocacy
• Experience and skill developing relationships with senior leaders and managing stakeholders
• Proficiency in Microsoft Office Suite
• Familiarity with Learning Management Systems (LMS) such as SkillSoft or Blackboard
• Familiarity with government programs and services for transitioning service members, their families, veterans, and veteran families

Responsibilities

Participant Recruitment and Engagement

• Serves as the on-site liaison and primary point of contact for program participants, instructors, collaborators, and installation sponsors throughout each cohort lifecycle
• Builds and maintains relationships with military installation leadership, area commanders, and Transition Assistance Program (TAP) staff to sustain participant pipelines
• Develops and executes an outreach and recruitment plan targeting transitioning service members, veterans, National Guard and Reserve members, and military spouses, leveraging on-base resources such as TAP, installation career centers, and family support services
• Cultivates relationships with interested applicants from initial inquiry through program completion, meeting participants where they are and ensuring consistent, personal engagement at every stage
• Conducts program orientations at least twice per month covering all required content, and completes participant check-ins at prescribed intervals
• Maintains timely and accurate CRM records for all participants, captures post-program outcomes (hire, upskill, higher education) monthly, and solicits and submits participant testimonials

Program Delivery and Coordination

• Leads and delivers CE&T Employability Skills training sessions covering all required core content
• Manages the intake, assessment, and registration process for all applicants in coordination with IVMF Enrollment Services
• Creates and manages participant accounts in the Percipio learning management system and monitors participant progress
• Schedules and promotes cohorts, and coordinates technical access, logistics, and scheduling for cohort launches, information sessions, and employer engagement activities so that each cohort launches and runs as planned

IVMF Initiatives and Projects

• Contributes to IVMF and portfolio-wide initiatives, working groups, and special projects as assigned by IVMF and portfolio leadership, representing the CE&T program perspective and installation-level experience
• Participates in cross-functional IVMF efforts related to participant services, employer engagement, program alignment, and organizational priorities
• Supports onboarding and knowledge transfer for new CE&T installation staff by sharing institutional knowledge, process familiarity, and best practices
• Contributes to national CE&T team priorities, including data quality, process improvement, and program evaluation efforts, as directed

Marketing and Community Outreach

• Assists in developing and distributing marketing materials, including presentations, social media content, press releases, and other promotional materials, in accordance with Syracuse University branding guidelines for all IVMF programs as directed
• Identifies and pursues opportunities to build awareness and coordination through area meetings, quarterly calls, and community partner engagement
• Gathers participant feedback and program data and shares it with the Director, Career Preparation & Training to inform improvements to programming, participant experience, and outcomes
• Assists in cultivating sponsor relationships, funding opportunities, and collaborations that support the mission and long-term sustainability of the program

Reporting and Program Administration

• Tracks and analyzes program performance using the IVMF CRM and prescribed report templates, ensuring data accuracy and integrity across all sources
• Completes and submits required program progress reports on time and in the format requested by program leadership
• Identifies opportunities to improve program performance, participant experience, and outcomes, and presents recommendations with supporting context to program leadership
• Coordinates with visitors and collaborators on projects, events, travel, and other program activities as needed
• Supports budget and expense management, including timely reconciliation of program expenditures in accordance with Syracuse University financial policies and reporting timelines

Physical Requirements Not Applicable

Tools/Equipment Not Applicable

Application Instructions In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link https://www.sujobopps.com/postings/115096

Job Posting Date 11/12/2026

Application Deadline

Full Consideration By

Job Category Staff

Message to Applicants