Jobs in the United States

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Added 4 mins ago
SC
Sr Continuous Improvement Engineer
Schwan's Company
Pasadena, TX
- $83,000 to $139,000 USD / year
We are hiring a Sr. Continuous Improvement Engineer in Pasadena, TX. In this role you will be responsible for identifying, developing, evaluating, and adapting innovative food processes and…
Added 9 mins ago
Quality Process Engineer
Revolution Sustainable Solutio
Stuttgart, AR
Added 9 mins ago
Utility Engineer (Transmission/Lines)
Entergy
Little Rock, AR
This position can be filled as an Engineer I, II, III or Sr based on the qualifications and experience of the selected candidate. ****
Added 9 mins ago
EG
Cloud Engineer
Eliassen Group
Little Rock, AR
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 39 mins ago
Principal Engineer - Performance Testing
Wells Fargo
SAINT LOUIS, MO
Wells Fargo is seeking a Principal Engineer for the Wealth Investment Management Technology (WIMT) Platform Engineering team to drive the transformation of Performance Engineering and…
Added 39 mins ago
EG
Cloud Engineer
Eliassen Group
Jefferson City, MO
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 58 mins ago
GENERAL ENGINEER
Strategic Systems Programs Office
Washington Navy Yard, DC
Added 58 mins ago
C
Union Apprentice Engineer - Washington, D.C.
CBRE
Washington D.C., DC
- $28.88 USD / hour
As a CBRE Union Apprentice Engineer, you will perform preventive maintenance and corrective repair of buildings, industrial systems, and equipment.
Added 58 mins ago
Nuclear Engineer (Deputy Director, Reactor Refueling Division)
National Nuclear Security Administration
Washington, DC
Added 58 mins ago
SUPERVISORY GENERAL ENGINEER
Naval Sea Systems Command
Washington, DC
Added 58 mins ago
Cross Domain Network Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
…skill and careful planning. That's why we need you, a network engineer who knows how to craft the exact network DoD…
Added 58 mins ago
EG
Cloud Engineer
Eliassen Group
Washington, DC
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
BH
Engineer IV HVAC Technician Full Time Days
Baptist Health
Louisville, KY
- $7.25 USD / hour
- Full-time
…Handles routine and emergency maintenance calls for complex systems, and keeps routine watch over operating condition of HVAC, electric, plumbing and medical systems in the facility. Does…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Frankfort, KY
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
VG
Intern: Manufacturing Engineer Cab Factory (Spring 2027)
Volvo Group
Dublin, VA
- $17 to $46 USD / hour
Applicants must be currently enrolled and pursuing a degree in industrial systems engineering, mechanical engineering, or mechanical engineering technology at an accredited school and have…
Added 1 hour ago
Electrical Commissioning Engineer II
Bureau Vertias North America
VA
…and dynamic testing of mechanical, electrical, and controls systems, and operating the system in normal, maintenance, and failure modes of operations by performing the following duties.…
Added 1 hour ago
Electrical Commissioning Engineer 1.5
Bureau Vertias North America
VA
…and dynamic testing of mechanical, electrical, and controls systems, and for operating the system in normal, maintenance, and failure modes of operations by performing the following duties.…
Added 1 hour ago
Mechanical Commissioning Engineer I
Bureau Vertias North America
VA
…and dynamic testing of mechanical, electrical, and controls systems, and for operating the system in normal, maintenance, and failure modes of operations by performing the following duties.…
Added 1 hour ago
Expert Level Systems Engineer
SHINE Systems & Technologies
Fort Belvoir, VA
Expert-level Systems Engineers assist in leading engineering teams in taking a multi-discipline approach to requirements engineering, solutions engineering, scheduling, reliability,…
Added 1 hour ago
Nuclear Mechanical Engineer 2 - 31050
Huntington Ingalls Industries
Newport News, VA
…operational readiness of the Fleet. As an Nuclear Mechanical Engineer 2, you will contribute to complex overhaul and modernization initiatives by developing engineering solutions, preparing…
Added 1 hour ago
Nuclear Engineer 2 - 31046
Huntington Ingalls Industries
Newport News, VA
…fleet. With a holistic approach to life-cycle maritime defense systems - from small watercraft to submarines, surface combatants and aircraft carriers - HII ensures a high state of…
Added 1 hour ago
ENGINEER SOFTWARE 1
Huntington Ingalls Industries
Newport News, VA
Designs, develops, documents, tests and debugs applications software and systems that contain logical and mathematical solutions. Conducts multidisciplinary research and collaborates with…
Added 1 hour ago
Lead AI Software Engineer
Wells Fargo
MCLEAN, VA
We are seeking an AI Engineer to help design, build, and deliver next-generation AI-enabled applications and agentic systems. This role combines hands-on engineering across frontend…
Added 1 hour ago
Project Engineer
Hoar Construction
McLean, VA
The Project Engineer is responsible to help facilitate project delivery and administrative requirements related to planning, management and communication through effective day-to-day…
Added 1 hour ago
Senior AI Software Engineer
Wells Fargo
MCLEAN, VA
We are seeking an Senior AI Engineer to help design, build, and deliver next-generation AI-enabled applications and agentic systems. This role combines hands-on engineering across frontend…

Synopsys

Service Desk Engineer

Exton, PA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO monitoring, request ticket queue assignment, incident triage remediation, request resolution, knowledge base article creation and user onboarding / offboarding processes. In addition, this role will be working with the Support Operation Teams for incident escalation and support of new projects and architecture upgrades to help enhance the AGI IT environment (including automation via scripts). This individual is expected to operate at a mid-level engineer and own the areas listed below, which includes being able to clearly present and communicate triage solutions to end users, applications architecture, security compliance, and access entitlement for their area of responsibility. What You'll Be Doing

Able to lead and delegate within the Service Desk team, ensure appropriate on-site technical support is available, and overall operations of the team to more efficiently for the best technical support to the end users.
Able to triage & prioritize the Service Desk ticket (request) queue so that tickets are responded to and closed within SLA expectations. Updates are provided appropriately to the end users and tickets are triaged appropriately before moving up to a level 3 technician.
Ability to grow & train Service Desk technicians to troubleshoot up to and including level 2 / 3 tickets.
Refreshes hardware for end user devices and works to plan, purchase, and deploy on schedule.
Maintains the hardware inventory (CMDB) and updates to show accurate end user ownership, usage, and end of life needs.
Owns, writes, and updates documents for all team processes and procedures for areas of responsibility.
Responsible for collaborating and checking any tickets requested by the parent organization for break-fix issues to the AGI Service Desk.
Supports special projects including but not limited to CMMC, Operations Support, Compliance, Vulnerability remediation, and others as needed.
Able to identify, communicate, & delegate work listed above to other technicians on the team.
Able to effectively communicate with end-users to identify and troubleshoot IT issues, both on-site and remotely.
Able to resolve L1/L2 issues across a large span of technologies, including but not limited to printers, web conferencing equipment, servers, monitors, TVs, peripherals, and workstations.

The Impact You Will Have

You will reduce ticket backlog and improve response times by owning the triage process and making sure the right work gets prioritized every day
Your documentation and knowledge base contributions will help the entire team resolve issues faster and with more consistency
You will directly improve the end user experience by resolving issues quickly and communicating clearly about what is happening and when
Your hardware refresh planning will keep devices up to date and reduce downtime caused by aging equipment
You will help the Service Desk team grow their capabilities, reducing escalations and building a stronger bench of technical talent
Your collaboration on compliance and security projects will strengthen the overall IT environment and reduce risk across the organization
You will create a more reliable and predictable support experience for engineers who depend on their tools working when they need them

What You'll Need

Able to work closely with ServiceDesk team members to triage incidents and requests, assign tickets to proper escalation queues and take direction from the Service Desk manager.
Communicates with ServiceDesk Manager regarding necessary actions and suggested approaches to accomplish objectives
Conveys information clearly and concisely to ensure team remains focused on objectives
Current technical understanding of hardware and software technology
Explains benefits to stakeholders to gain acceptance of changes
Presents information, analyses, and recommendations to stakeholders
Is accessible to employees at all levels; addresses customer service deficiencies by identifying solutions.
Able to lead small to mid-size workloads by prioritizing critical work and de-prioritizing less critical work.
Investigates issues and takes corrective action, as appropriate.
Serves as a team member for various projects to support new processes, procedures and compliance.
Applies technical knowledge of IT system to ensure access to, and security of, the system.
Recognizes areas needing improvement and takes training to increase skills.
Implements guidelines to improve products and services documentation.
Investigates issues and takes corrective action, as appropriate.
Perseveres on project despite changing objectives, deliverables, and deadlines.
Exemplifies AGI Culture through team leadership, passion, and a mission-driven mindset

Who You Are

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and shedder machines. This position is expected to be primarily onsite in the Exton office, with occasional flexibility for remote work.

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Position Type/Expected Hours of Work This is a full-time, mid-level position. Hours of work and days are Monday through Friday, 8:00 a.m. to 6 p.m. and require you to be on-site for those hours. However, this position regularly requires long hours and some weekend work supporting maintenance weekend(once/month).

Required Education and Experience

Bachelor’s degree in information technology from an accredited college/university is preferred OR Minimum of two (3) years of helpdesk experience within information technology.
Industry certification on hardware and software is preferred

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Work Authorization/Security Clearance

United States Citizenship required

The Team You'll Be Part Of You will join the AGI IT Service Desk team, a group responsible for supporting end users across the AGI environment through ServiceNow request processes, incident triage, hardware management, and collaboration with broader IT operations teams. The team works closely with Security, Compliance, and Operations groups on projects that improve the overall IT environment, including automation, CMMC compliance, and vulnerability remediation. This is an on-site role based in Exton, PA, with occasional remote flexibility. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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