Jobs in the United States

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Senior Production Test Engineer
PrideStaff
San Jose
- $120,000 to $140,000 USD / year
Experience: At least 5+ years of direct test engineer experience
Added just now
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Electrical Engineer - IRL
Interlune
Houston, TX
- $90,000 to $120,000 USD / year
As an Electrical Engineer, this role will join Interlune’s engineering team and be responsible for the physical design, development, and implementation of the critical hardware that will…
Added 1 min ago
SM
MAINTENANCE TECHNICIAN - PT
SOHUM MOUNTAIN HEALING
Asheville, NC
- $18 to $23 USD / hour
The Maintenance Engineer is responsible for the successful operation and administration of the Engineering department. The Maintenance Engineer must ensure that they are focusing on…
Added 1 min ago
Electrical Engineer III
Arcfield
Louisville, CO
The Electrical Engineer III provides technical solutions to complex engineering problems requiring a comprehensive understanding of electrical engineering principles. Working under general…
Added 1 min ago
Automation Engineer
Corning
Hemlock, MI
Corning’s solar wafer facility in Hemlock, Michigan is seeking an Automation Engineer III to join our team. In this role you will support the day-to-day manufacturing operations by…
Added 2 mins ago
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Senior Cloud Engineer
Pfizer Hellas AE
NY
- $99,200 to $165,400 USD / year
The Senior Cloud Engineer is a technical leader within the Cloud Engineering organization, responsible for designing, building, and evolving secure, scalable, and highly automated cloud…
Added 2 mins ago
Software Engineer-Infrastructure
New Relic
Austin, TX · Chicago, IL · Columbus, OH · Dallas, TX · Detroit, MI · Houston, TX · Las Vegas, NV · Miami, FL · Milwaukee, WI · Orlando, FL · Philadelphia, PA · Phoenix, AZ · Portland, OR · Salt Lake City, UT · St. Louis, MO · TX
…in evolving our DNS and CDN infrastructure is not just about maintenance; it is about creating a seamless, high-performance environment that enables innovation at…
Added 6 mins ago
Rotational Engineer
Toshiba
West Allis, WI
Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions – new equipment, retrofits, maintenance, outage planning and more – for current and future power…
Added 7 mins ago
Watch Engineer, Day Shift
Intercontinental Exchange Holdings, Inc.
New York, NY
Assist the Chief Engineer and Assistant Chief Engineer in maintenance and upkeep of the NYSE cooling plant, primarily regarding the HVAC and plumbing systems
Added 8 mins ago
CADD Technician III
HNTB Corporation
Kansas City, MO
…design and drafting assignments involving roadway, drainage, maintenance of traffic (MOT), utilities, and related infrastructure projects. This person collaborates with engineers, project…
Added 9 mins ago
Chief Engineer
Austin, TX
The Maintenance Supervisor (internal title: Chief Engineer) is a hands-on role responsible for keeping the hotel's building, 150 guest rooms, equipment, and grounds in good working order.…
Added 9 mins ago
RH
Chief Engineer – Reikart House and Jazzboline Restaurant and Ballroom
Reikart House
Amherst, NY
- $65,000 to $72,000 USD / year
We're seeking an experienced, hands-on Chief Engineer or Hotel and Restaurant Maintenance Manager who takes pride in maintaining exceptional properties, developing a strong maintenance…
Added 10 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Omaha, NE
We engineer faster, smarter, leaner supply chains.
Added 10 mins ago
Data Center Logistics Associate - Weekend 1st Shift
GXO Logistics
Omaha, NE
We engineer faster, smarter, leaner supply chains.
Added 10 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Omaha, NE
We engineer faster, smarter, leaner supply chains.
Added 10 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Omaha, NE
We engineer faster, smarter, leaner supply chains.
Added 10 mins ago
ME
Operating Engineer
Manpower Engineering
Nashville, TN
- $35 to $39 USD / hour
EPA 608 Type II Certification required; Universal Certification preferred
Added 10 mins ago
Maintenance Engineer
Lubrizol Corporation
Deer Park, TX
As a Maintenance Engineer, you'll be at the forefront of our innovation providing maintenance/mechanical engineering technical expertise to plant Operations and Maintenance personnel on…
Added 11 mins ago
Start-up Field Engineer - North Slope, AK - Rotational
NANA Worley
Remote, United States
As such, the position is based in North Slope Alaska with a 12-hour shift, 2-week rotational schedule
Added 11 mins ago
Maintenance Team Member
Cardinal Group Companies
Las Vegas, NV
Must have excellent customer service skills, attention to detail and basic maintenance skills
Added 14 mins ago
Facilities Maintenance Technician - Building Engineer - $10,000 Sign On Bonus
United Airlines
Denver, CO
Must have completed high school diploma, GED or equivalent · Must possess sufficient tooling to perform required tasks
Added 14 mins ago
Chief Engineer
Marriott Resorts Hospitality Corporation
United States
Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.…
Added 15 mins ago
Electrical Assembler
Spirax-Sarco Ltd.
Ogden, UT
…with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that…
Added 15 mins ago
Maintenance Leader
Danone
Mount Crawford, VA
…driver for our plant teams. We are currently looking to hire a Maintenance Leader based in Mt. Crawford,…
Added 15 mins ago
Programmer Analyst
KēSTA I.T.
Lansing, MI
…public health data, while contributing hands-on as a full stack…

Closed listing

Synopsys

Service Desk Engineer

Exton, PA, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO monitoring, request ticket queue assignment, incident triage remediation, request resolution, knowledge base article creation and user onboarding / offboarding processes. In addition, this role will be working with the Support Operation Teams for incident escalation and support of new projects and architecture upgrades to help enhance the AGI IT environment (including automation via scripts). This individual is expected to operate at a mid-level engineer and own the areas listed below, which includes being able to clearly present and communicate triage solutions to end users, applications architecture, security compliance, and access entitlement for their area of responsibility. What You'll Be Doing

Able to lead and delegate within the Service Desk team, ensure appropriate on-site technical support is available, and overall operations of the team to more efficiently for the best technical support to the end users.
Able to triage & prioritize the Service Desk ticket (request) queue so that tickets are responded to and closed within SLA expectations. Updates are provided appropriately to the end users and tickets are triaged appropriately before moving up to a level 3 technician.
Ability to grow & train Service Desk technicians to troubleshoot up to and including level 2 / 3 tickets.
Refreshes hardware for end user devices and works to plan, purchase, and deploy on schedule.
Maintains the hardware inventory (CMDB) and updates to show accurate end user ownership, usage, and end of life needs.
Owns, writes, and updates documents for all team processes and procedures for areas of responsibility.
Responsible for collaborating and checking any tickets requested by the parent organization for break-fix issues to the AGI Service Desk.
Supports special projects including but not limited to CMMC, Operations Support, Compliance, Vulnerability remediation, and others as needed.
Able to identify, communicate, & delegate work listed above to other technicians on the team.
Able to effectively communicate with end-users to identify and troubleshoot IT issues, both on-site and remotely.
Able to resolve L1/L2 issues across a large span of technologies, including but not limited to printers, web conferencing equipment, servers, monitors, TVs, peripherals, and workstations.

The Impact You Will Have

You will reduce ticket backlog and improve response times by owning the triage process and making sure the right work gets prioritized every day
Your documentation and knowledge base contributions will help the entire team resolve issues faster and with more consistency
You will directly improve the end user experience by resolving issues quickly and communicating clearly about what is happening and when
Your hardware refresh planning will keep devices up to date and reduce downtime caused by aging equipment
You will help the Service Desk team grow their capabilities, reducing escalations and building a stronger bench of technical talent
Your collaboration on compliance and security projects will strengthen the overall IT environment and reduce risk across the organization
You will create a more reliable and predictable support experience for engineers who depend on their tools working when they need them

What You'll Need

Able to work closely with ServiceDesk team members to triage incidents and requests, assign tickets to proper escalation queues and take direction from the Service Desk manager.
Communicates with ServiceDesk Manager regarding necessary actions and suggested approaches to accomplish objectives
Conveys information clearly and concisely to ensure team remains focused on objectives
Current technical understanding of hardware and software technology
Explains benefits to stakeholders to gain acceptance of changes
Presents information, analyses, and recommendations to stakeholders
Is accessible to employees at all levels; addresses customer service deficiencies by identifying solutions.
Able to lead small to mid-size workloads by prioritizing critical work and de-prioritizing less critical work.
Investigates issues and takes corrective action, as appropriate.
Serves as a team member for various projects to support new processes, procedures and compliance.
Applies technical knowledge of IT system to ensure access to, and security of, the system.
Recognizes areas needing improvement and takes training to increase skills.
Implements guidelines to improve products and services documentation.
Investigates issues and takes corrective action, as appropriate.
Perseveres on project despite changing objectives, deliverables, and deadlines.
Exemplifies AGI Culture through team leadership, passion, and a mission-driven mindset

Who You Are

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and shedder machines. This position is expected to be primarily onsite in the Exton office, with occasional flexibility for remote work.

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Position Type/Expected Hours of Work This is a full-time, mid-level position. Hours of work and days are Monday through Friday, 8:00 a.m. to 6 p.m. and require you to be on-site for those hours. However, this position regularly requires long hours and some weekend work supporting maintenance weekend(once/month).

Required Education and Experience

Bachelor’s degree in information technology from an accredited college/university is preferred OR Minimum of two (3) years of helpdesk experience within information technology.
Industry certification on hardware and software is preferred

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Work Authorization/Security Clearance

United States Citizenship required

The Team You'll Be Part Of You will join the AGI IT Service Desk team, a group responsible for supporting end users across the AGI environment through ServiceNow request processes, incident triage, hardware management, and collaboration with broader IT operations teams. The team works closely with Security, Compliance, and Operations groups on projects that improve the overall IT environment, including automation, CMMC compliance, and vulnerability remediation. This is an on-site role based in Exton, PA, with occasional remote flexibility. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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Jobs in the United States