Jobs in the United States

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Added 7 mins ago
Operations Support Engineer
Vantor Inc.
Longmont, CO · Westminster, CO
Vantor is seeking an Operations Support Engineer to join a mission-focused technical operations team supporting satellite ground systems and 24x7 operational readiness. This role is heavily…
Added 35 mins ago
JB
Cloud Software Engineer 3 (TS/SCI Clearance with Full Scope Polygraph Required)
J&T Business Consulting
Annapolis, MD
- $199,000 to $238,000 USD / year
Seeking a senior Cloud Software Engineer 3 to design, develop, and optimize complex, large-scale Big Data cloud architectures and distributed systems in Annapolis Junction, MD.
Added 39 mins ago
TT
Mechanical Design Engineer
True Talent Solutions Partners
San Francisco, CA
- $150,000 to $250,000 USD / year
Join a small, hands-on hardware team developing autonomous robots for industrial environments. You will take mechanical subsystems from concept through working prototype, helping turn…
Added 44 mins ago
Technical Managers - Engineering #MI019
Cummins Talent Acquisition
Troy, MI
…linkages to related artifacts. Validate control strategies before hardware testing and conduct test data analysis using appropriate software including Motionview, Ansys, Optistruct, CREO…
Added 44 mins ago
Electronic Systems Technical Advisors - Hardware #MN247
Cummins Talent Acquisition
Fridley, MN
…as an Electrical, Electronics, Mechanical, Systems or Design Engineer, or related position. Alternatively, the employer will accept a Bachelor’s degree in Electrical, Electronics, Systems…
Added 46 mins ago
Broadcast Maintenance Technician
Hearst Stations Inc
Needham, MA
…remote broadcasts. This position reports to the Assistant Chief Engineer and works closely with Engineering, IT, Master Control, News, Production, and other station…
Added 49 mins ago
Customer Success Center Engineer
Carousel Industries
Boston, MA
The Customer Success Center Engineer role provides multi-faceted support to NWN Customer Success Center clients/end users in an Information Technology Service Desk capacity. The role is…
Added 52 mins ago
AD
Senior Engineer, Systems Integration Eng
Analog Devices, Inc.
Wilmington, MA
- $123,065 to $165,615 USD / year
Job Title: Senior Engineer, Systems Integration Engineering
Added 52 mins ago
Field Engineer-44446
ALLSTEM
Boston, MA
We are looking for a versatile Field Engineer to provide critical IT infrastructure support for a major global aviation leader. This is a high-impact role where you will manage hands-on…
Added 53 mins ago
Graphics Software Engineer, Staff
Qualcomm, Inc.
Boxborough, MA
…implement, verify, and optimize the structure and performance of GPU hardware, drivers, features, applications, and tools. Qualcomm Engineers collaborate with cross-functional teams to meet…
Added 57 mins ago
North American Sales Manager - Superhard Materials & Advanced Components
Anglo American / De Beers Group
Santa Clara
1 Diamond Applications Engineer: Providing front-line technical support, design-in assistance, and proof-of-concept modeling for prospective customers.
Added 59 mins ago
S
Senior Software Engineer, Machine Learning (Audio)
Syntiant
Redwood City, CA
- $160,000 to $190,000 USD / year
…is looking for an experienced and talented Senior Software Engineer to take on a critical role with expansive responsibilities in the Modeler…
Added 59 mins ago
Digital Design Engineer
Syntiant
San Diego, CA
…semiconductor solutions space. We are seeking a lead Digital Design Engineer who will be designing the digital systems and building blocks for MEMS microphones. Together with the…
Added 59 mins ago
Field Applications Engineer
Syntiant
Redwood City, CA
Syntiant Corp. is looking for an experienced Field Applications Engineer to be a key technical partner to customers, sales, product, and engineering teams. This role supports customers from…
Added 59 mins ago
Field Applications Engineer
Syntiant
San Francisco, CA
Syntiant Corp. is looking for an experienced Field Applications Engineer to be a key technical partner to customers, sales, product, and engineering teams. This role supports customers from…
Added 59 mins ago
Internship - DevOps Machine Learning Infrastructure Engineer
Syntiant
Irvine, CA
…space, is looking for a DevOps Machine Learning Infrastructure Engineer Intern to take on a role supporting our Software Engineering…
Added 59 mins ago
S
Full Stack Engineer - Cloud & On Premise
Syntiant
Redwood City, CA
- $135,000 to $175,000 USD / year
Syntiant Corp., a leader in the high-growth AI software and semiconductor solutions space, is looking for an experienced and talented Full Stack Engineer.
Added 59 mins ago
S
Forward Deployed Engineer
Syntiant
Redwood City, CA
- $195,000 to $225,000 USD / year
As a Forward Deployed Engineer, you will integrate and deploy Syntiant software on new platforms on-site in customer environments. You will work directly with customers, get hands-on with…
Added 59 mins ago
S
Field Service Engineer II - Dallas, TX
Symmetrio
Remote, United States
- $80,000 to $105,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 59 mins ago
Field Service Engineer II - Hartford, CT
Symmetrio
Remote, United States
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 59 mins ago
Field Service Engineer II - Milwaukee, Wisconsin
Symmetrio
Remote, United States
The Field Service Engineer II will perform on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. This individual will…
Added 59 mins ago
S
Field Service Engineer II - New York
Symmetrio
Remote, United States
- $100,000 to $150,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…
Added 59 mins ago
S
Field Service Engineer II - Atlanta, Georgia
Symmetrio
Remote, United States
- $85,000 to $115,000 USD / year
The Field Service Engineer II will perform on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. This individual will…
Added 59 mins ago
S
Field Service Engineer II - Chicago, Illinois
Symmetrio
Remote, United States
- $110,000 to $120,000 USD / year
The Field Service Engineer II will perform on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. This individual will…
Added 59 mins ago
S
Field Service Engineer II - Cedar Rapids, Iowa
Symmetrio
Cedar Rapids, IA
- $110,000 to $120,000 USD / year
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and…

Closed listing

Synopsys

Service Desk Engineer

Exton, PA, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO monitoring, request ticket queue assignment, incident triage remediation, request resolution, knowledge base article creation and user onboarding / offboarding processes. In addition, this role will be working with the Support Operation Teams for incident escalation and support of new projects and architecture upgrades to help enhance the AGI IT environment (including automation via scripts). This individual is expected to operate at a mid-level engineer and own the areas listed below, which includes being able to clearly present and communicate triage solutions to end users, applications architecture, security compliance, and access entitlement for their area of responsibility. What You'll Be Doing

Able to lead and delegate within the Service Desk team, ensure appropriate on-site technical support is available, and overall operations of the team to more efficiently for the best technical support to the end users.
Able to triage & prioritize the Service Desk ticket (request) queue so that tickets are responded to and closed within SLA expectations. Updates are provided appropriately to the end users and tickets are triaged appropriately before moving up to a level 3 technician.
Ability to grow & train Service Desk technicians to troubleshoot up to and including level 2 / 3 tickets.
Refreshes hardware for end user devices and works to plan, purchase, and deploy on schedule.
Maintains the hardware inventory (CMDB) and updates to show accurate end user ownership, usage, and end of life needs.
Owns, writes, and updates documents for all team processes and procedures for areas of responsibility.
Responsible for collaborating and checking any tickets requested by the parent organization for break-fix issues to the AGI Service Desk.
Supports special projects including but not limited to CMMC, Operations Support, Compliance, Vulnerability remediation, and others as needed.
Able to identify, communicate, & delegate work listed above to other technicians on the team.
Able to effectively communicate with end-users to identify and troubleshoot IT issues, both on-site and remotely.
Able to resolve L1/L2 issues across a large span of technologies, including but not limited to printers, web conferencing equipment, servers, monitors, TVs, peripherals, and workstations.

The Impact You Will Have

You will reduce ticket backlog and improve response times by owning the triage process and making sure the right work gets prioritized every day
Your documentation and knowledge base contributions will help the entire team resolve issues faster and with more consistency
You will directly improve the end user experience by resolving issues quickly and communicating clearly about what is happening and when
Your hardware refresh planning will keep devices up to date and reduce downtime caused by aging equipment
You will help the Service Desk team grow their capabilities, reducing escalations and building a stronger bench of technical talent
Your collaboration on compliance and security projects will strengthen the overall IT environment and reduce risk across the organization
You will create a more reliable and predictable support experience for engineers who depend on their tools working when they need them

What You'll Need

Able to work closely with ServiceDesk team members to triage incidents and requests, assign tickets to proper escalation queues and take direction from the Service Desk manager.
Communicates with ServiceDesk Manager regarding necessary actions and suggested approaches to accomplish objectives
Conveys information clearly and concisely to ensure team remains focused on objectives
Current technical understanding of hardware and software technology
Explains benefits to stakeholders to gain acceptance of changes
Presents information, analyses, and recommendations to stakeholders
Is accessible to employees at all levels; addresses customer service deficiencies by identifying solutions.
Able to lead small to mid-size workloads by prioritizing critical work and de-prioritizing less critical work.
Investigates issues and takes corrective action, as appropriate.
Serves as a team member for various projects to support new processes, procedures and compliance.
Applies technical knowledge of IT system to ensure access to, and security of, the system.
Recognizes areas needing improvement and takes training to increase skills.
Implements guidelines to improve products and services documentation.
Investigates issues and takes corrective action, as appropriate.
Perseveres on project despite changing objectives, deliverables, and deadlines.
Exemplifies AGI Culture through team leadership, passion, and a mission-driven mindset

Who You Are

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and shedder machines. This position is expected to be primarily onsite in the Exton office, with occasional flexibility for remote work.

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Position Type/Expected Hours of Work This is a full-time, mid-level position. Hours of work and days are Monday through Friday, 8:00 a.m. to 6 p.m. and require you to be on-site for those hours. However, this position regularly requires long hours and some weekend work supporting maintenance weekend(once/month).

Required Education and Experience

Bachelor’s degree in information technology from an accredited college/university is preferred OR Minimum of two (3) years of helpdesk experience within information technology.
Industry certification on hardware and software is preferred

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Work Authorization/Security Clearance

United States Citizenship required

The Team You'll Be Part Of You will join the AGI IT Service Desk team, a group responsible for supporting end users across the AGI environment through ServiceNow request processes, incident triage, hardware management, and collaboration with broader IT operations teams. The team works closely with Security, Compliance, and Operations groups on projects that improve the overall IT environment, including automation, CMMC compliance, and vulnerability remediation. This is an on-site role based in Exton, PA, with occasional remote flexibility. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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Jobs in the United States