Jobs in the United States

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Added 2 mins ago
SR
LEAD ENGINEER - PRINCIPAL ENGINEER - Laser Development Engineer - Boulder, CO
Southwest Research I
Boulder, CO
- $121,451 to $226,720 USD / year
Lead the design, fabrication and performance validation of various optomechanical systems and interfacing with external vendors to procure instrumentation hardware, system sub-components…
Added 6 mins ago
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Senior Critical Environment Mechanical Engineer
Microsoft
ON, CA
- $114,400 to $203,900 CAD / year
Writes internal device specification sheets and interprets complex details required to design and test various hardware features.
Added 11 mins ago
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Principal Design Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $142,800 to $304,200 USD / year
As Microsoft's cloud business continues to grow the ability to deploy new offerings and hardware infrastructure on time, in high volume with high quality and lowest cost is of paramount…
Added 12 mins ago
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Senior Principal Verification Engineer
Microsoft
NC · TX · Raleigh, NC · Austin, TX · Raleigh · Austin
- $165,600 to $331,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 13 mins ago
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Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
As a Staff Engineer - AI Infrastructure Reliability in the AI Infrastructure Engineering Systems team, you will design, implement, and ensure the reliability and quality of engineering…
Added 13 mins ago
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Senior Hardware Engineer
Microsoft
CA · NC · OR · Mountain View, CA · Raleigh, NC · Hillsboro, OR · Mountain View · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
We are looking for a Senior PD CAD Equivalency Engineer to own and evolve our formal equivalency flows, working with design teams and EDA vendors to deliver reliable, high-quality…
Added 14 mins ago
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Principal Design Engineer
Microsoft
NC · CA · Raleigh, NC · Mountain View, CA · Raleigh · Mountain View
- $142,800 to $304,200 USD / year
We are looking for a Principal Design Engineer to join the team.
Added 26 mins ago
In Vehicle Test Engineer, Steering, Vehicle Software
Telsa Motors, Inc
Zanesfield, OH
…Self-Driving. We are seeking a Steering Controls Vehicle Test Engineer to shape the future of steering technology that makes Cybercab and unsupervised Full Self-Driving possible. You will…
Added 27 mins ago
Senior Operating Engineer
JONES LANG LASALLE AMERICAS INC
Darbydale, OH
…our team as we help shape a brighter way forward. Operating Engineer 2 What this job involves: The Operating Engineer focuses on operating, maintaining, troubleshooting, and repairing all…
Added 27 mins ago
Software Systems Engineer
EXPANSIA
Dayton, OH
…Boston, MA or Dayton, OH RESPONSIBILTIES * Provide analysis, design, development, and integration of hardware, software, human-machine interfaces, and all system level requirements and…
Added 27 mins ago
Infrastructure Engineer III
EXPANSIA
Dayton, OH
…Remote, preferred Boston, MA or Dayton, OH As an Infrastructure Engineer III you will automate infrastructure provisioning and upgrades using Ansible and bb-bootstrap. Manage and maintain…
Added 27 mins ago
Cyber Security Engineer IV
EXPANSIA
Dayton, OH
…Remote, preferred Boston, MA or Dayton, OH As a Cyber Security Engineer IV, you will monitor, analyze, and detect cyber events while supporting cyber defense initiatives and maintaining…
Added 28 mins ago
SI
Electrical Engineer-Hardware Test
SSOE, Inc
Columbus, OH
- $80,000 to $90,000 USD / year
Electrical Engineer Job Locations US-OH-Columbus ID 2026-4015 Category Engineering Type Full Time Overview SSOE is seeking Electrical Engineers with strong Revit experience for our…
Added 36 mins ago
Rendezvous and Proximity Operations Oversight Software Engineer
Amentum
Houston, TX
Experience with design, verification, testing, and operation of GN&C hardware and software
Added 36 mins ago
Project Engineer for the EVA Remote Observation Camera
Amentum
Houston, TX
Experience with the design, assembly, verification, testing, and operation of space hardware
Added 1 hour ago
Senior .Net Software Engineer
Aristotle
Remote, United States
As a Senior .Net Software Engineer for PredictIt you will get to work on challenging and rewarding projects across the tech stack: from creating innovative web experiences to redesigning…
Added 1 hour ago
NASA Space Reactor-1 Freedom Software Engineer
CACI International
Houston, TX
Job Title: NASA Space Reactor-1 Freedom Software Engineer
Added 1 hour ago
Software Engineer II (Non-traditional Path)
BAE Systems
Austin, TX
In this role, you will be an integrated team member working at the intersection of hardware and software. You will collaborate closely with Systems, Hardware, and Test engineers to develop…
Added 1 hour ago
Data Engineer , AWS Infrastructure Supply Chain Intelligence
Amazon
Austin, TX
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 1 hour ago
ASIC Formal Verification Engineer I, Annapurna Labs
Amazon
Austin, TX
In Annapurna Labs we are at the forefront of hardware co-design not just in Amazon Web Services (AWS) but across the industry. The work we do is cutting-edge and internet-scale while also…
Added 1 hour ago
Software Development Engineer II - Regression Infrastructure, Trainium Manufacturing Infrastucture
Amazon
Austin, TX
Our Annapurna Labs team at Amazon is looking for a Software Development Engineer to own the regression infrastructure that every manufacturing software release depends on. Before new test…
Added 2 hours ago
AC
Cloud Systems Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $135,000 to $150,000 USD / year
The Cloud Systems Engineer is responsible for the systems engineering, design, integration, and technical development of cloud-based services and solutions. This role combines a strong…
Added 2 hours ago
Controls Engineer
Kubota
Gainesville, GA
Controls Engineer – Gainesville, GA or Jefferson, GA
Added 2 hours ago
C
Software Engineer Data & AI II (Full Time) – United States
Cisco
San Jose, CA · RTP, NC · San Francisco, CA · Seattle, WA · Carlsbad, CA
- Full-time
The Hardware Group creates innovative hardware platforms central to the AI era, powering Cisco’s core Switching, Routing, and Wireless products for organizations globally. Our innovations…
Added 2 hours ago
Firewall Administrator
Systems Engineering Solutions Corporation
Remote, United States
…shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure…

Synopsys

Service Desk Engineer

Exton, PA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO monitoring, request ticket queue assignment, incident triage remediation, request resolution, knowledge base article creation and user onboarding / offboarding processes. In addition, this role will be working with the Support Operation Teams for incident escalation and support of new projects and architecture upgrades to help enhance the AGI IT environment (including automation via scripts). This individual is expected to operate at a mid-level engineer and own the areas listed below, which includes being able to clearly present and communicate triage solutions to end users, applications architecture, security compliance, and access entitlement for their area of responsibility. What You'll Be Doing

Able to lead and delegate within the Service Desk team, ensure appropriate on-site technical support is available, and overall operations of the team to more efficiently for the best technical support to the end users.
Able to triage & prioritize the Service Desk ticket (request) queue so that tickets are responded to and closed within SLA expectations. Updates are provided appropriately to the end users and tickets are triaged appropriately before moving up to a level 3 technician.
Ability to grow & train Service Desk technicians to troubleshoot up to and including level 2 / 3 tickets.
Refreshes hardware for end user devices and works to plan, purchase, and deploy on schedule.
Maintains the hardware inventory (CMDB) and updates to show accurate end user ownership, usage, and end of life needs.
Owns, writes, and updates documents for all team processes and procedures for areas of responsibility.
Responsible for collaborating and checking any tickets requested by the parent organization for break-fix issues to the AGI Service Desk.
Supports special projects including but not limited to CMMC, Operations Support, Compliance, Vulnerability remediation, and others as needed.
Able to identify, communicate, & delegate work listed above to other technicians on the team.
Able to effectively communicate with end-users to identify and troubleshoot IT issues, both on-site and remotely.
Able to resolve L1/L2 issues across a large span of technologies, including but not limited to printers, web conferencing equipment, servers, monitors, TVs, peripherals, and workstations.

The Impact You Will Have

You will reduce ticket backlog and improve response times by owning the triage process and making sure the right work gets prioritized every day
Your documentation and knowledge base contributions will help the entire team resolve issues faster and with more consistency
You will directly improve the end user experience by resolving issues quickly and communicating clearly about what is happening and when
Your hardware refresh planning will keep devices up to date and reduce downtime caused by aging equipment
You will help the Service Desk team grow their capabilities, reducing escalations and building a stronger bench of technical talent
Your collaboration on compliance and security projects will strengthen the overall IT environment and reduce risk across the organization
You will create a more reliable and predictable support experience for engineers who depend on their tools working when they need them

What You'll Need

Able to work closely with ServiceDesk team members to triage incidents and requests, assign tickets to proper escalation queues and take direction from the Service Desk manager.
Communicates with ServiceDesk Manager regarding necessary actions and suggested approaches to accomplish objectives
Conveys information clearly and concisely to ensure team remains focused on objectives
Current technical understanding of hardware and software technology
Explains benefits to stakeholders to gain acceptance of changes
Presents information, analyses, and recommendations to stakeholders
Is accessible to employees at all levels; addresses customer service deficiencies by identifying solutions.
Able to lead small to mid-size workloads by prioritizing critical work and de-prioritizing less critical work.
Investigates issues and takes corrective action, as appropriate.
Serves as a team member for various projects to support new processes, procedures and compliance.
Applies technical knowledge of IT system to ensure access to, and security of, the system.
Recognizes areas needing improvement and takes training to increase skills.
Implements guidelines to improve products and services documentation.
Investigates issues and takes corrective action, as appropriate.
Perseveres on project despite changing objectives, deliverables, and deadlines.
Exemplifies AGI Culture through team leadership, passion, and a mission-driven mindset

Who You Are

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and shedder machines. This position is expected to be primarily onsite in the Exton office, with occasional flexibility for remote work.

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Position Type/Expected Hours of Work This is a full-time, mid-level position. Hours of work and days are Monday through Friday, 8:00 a.m. to 6 p.m. and require you to be on-site for those hours. However, this position regularly requires long hours and some weekend work supporting maintenance weekend(once/month).

Required Education and Experience

Bachelor’s degree in information technology from an accredited college/university is preferred OR Minimum of two (3) years of helpdesk experience within information technology.
Industry certification on hardware and software is preferred

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Work Authorization/Security Clearance

United States Citizenship required

The Team You'll Be Part Of You will join the AGI IT Service Desk team, a group responsible for supporting end users across the AGI environment through ServiceNow request processes, incident triage, hardware management, and collaboration with broader IT operations teams. The team works closely with Security, Compliance, and Operations groups on projects that improve the overall IT environment, including automation, CMMC compliance, and vulnerability remediation. This is an on-site role based in Exton, PA, with occasional remote flexibility. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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