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Intern - Operations Data Science
PODS Enterprises, LLC
Clearwater, FL
- $25 to $30 USD / hour
Do real data science. Prepare and validate operational data, engineer features, and run model and optimization experiments with senior data scientists.
Added 2 mins ago
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Systems Engineer
Actalent
Nashua, NH
- $80 to $105 USD / hour
We are seeking an experienced Systems Engineer to join our team. Our mission is to provide actionable intelligence for warfighters and decision-makers through innovative technical…
Added 2 mins ago
Senior Mechanical Design Engineer
Actalent
Hauppauge, NY
An award-winning engineering services company in Hauppauge, NY is seeking an experienced Senior Mechanical Design Engineer to join its growing engineering team.This is an excellent…
Added 2 mins ago
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Electrical Engineer
Actalent
Deer Park, NY
- $100,000 to $125,000 USD / year
An industry-leading manufacturer of highly specialized industrial equipment is seeking an experienced Electrical Engineer to join its engineering team in Deer Park, NY. This organization is…
Added 2 mins ago
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Mechanical Design Engineer
Actalent
Amsterdam, NY
- $36.06 to $38.46 USD / hour
We are seeking a Mechanical Design Engineer to join a growing engineering team supporting critical power generation equipment used in industrial, utility, and power plant environments. This…
Added 2 mins ago
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Integration And Test Engineer
Actalent
Syracuse, NY
- $92.5 to $112.85 USD / hour
Integration & Test Engineer Integration & Test Engineer will develop and execute advanced testing strategies for software and system-level applications that support electronic warfare,…
Added 2 mins ago
Senior Principal II RF Electrical Engineer
BAE Systems
Austin, TX
…Solutions is seeking a talented, motivated Principal RF Electrical Engineer who wants to join an organization where teamwork is highly valued. You will be joining an Agile engineering team…
Added 2 mins ago
Engineer II – Embedded Software
BAE Systems
Westminster, CO · Boulder, CO
…looking to expand our team with a talented and energetic software engineer focused on delivering high-quality embedded software and associated test infrastructure. This position supports a…
Added 2 mins ago
Principal Electrical Engineer (Sign on Bonus Available)
BAE Systems
Austin, TX
Job Description BAE Systems is seeking a Principal Electrical Engineer to join our team in Austin, Texas!
Added 2 mins ago
Principal FPGA (VHDL) Design Engineer (Sign on Bonus Available)
BAE Systems
Austin, TX
…seeking a talented and motivated Principal FPGA Digital Design Engineer who wants to join an organization where teamwork is highly valued. You will play a vital role in using the latest…
Added 2 mins ago
Manufacturing Engineer - CNC Programming
JAKTOOL
Cranbury, NJ
…Defense (DoD) programs. We are seeking a hands-on Manufacturing Engineer responsible for programming, setting up, and running low-volume, custom hardware from process planning through final…
Added 4 mins ago
Senior Electrical Engineer
SAIC
Crane, IN
SAIC is seeking a Senior Electronics Engineer with extensive automated test set design and development experience is required to serve as a subject matter expert our team in Crane, IN, in…
Added 4 mins ago
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Part Time Consulting Engineer
Intertek USA
United States
- $90 to $100 USD / hour
- Part-time
The Part-Time Consulting Engineer is responsible for offering independent advice on engineering, science and/or other related topics to companies and government organizations. The…
Added 6 mins ago
Project Engineer III
Sherwin-Williams
Rochester, PA
The Process Engineer III is responsible for driving operational improvements through the development and implementation of process optimization initiatives. This includes standardizing…
Added 7 mins ago
AI & Automation Product Engineer
Formic
Oakland, CA
Added 7 mins ago
FullStack DevOps Engineer
Interclypse, Inc.
Annapolis Junction, MD
Position Summary: We are looking for a FullStack DevOps Engineer to drive security configuration automation across our deployed enterprise security infrastructure. This role focuses on…
Added 7 mins ago
Site Reliability Engineer
Upwind Security
Remote, United States
We’re looking for a Site Reliability Engineer to join our Cloud Engineering team and help keep Upwind’s platform and our customers’ environments reliable, available and secure. As one of…
Added 8 mins ago
Quant Analytics [Multiple Positions Available]
JPMC page
Plano, TX
…insights to improve campaign performance. Develop and manage customer attributes and research new data elements for insights. Produce data validations on campaign populations to ensure…
Added 8 mins ago
Sr. Lead Software Engineer
JPMC page
Columbus, OH · Wilmington, DE
As a Senior Lead Software Engineer at JPMorgan Chase within Consumer and Community Banking, you will be a key member of a team designing and delivering high-quality architecture solutions…
Added 11 mins ago
Cyber Security Engineer
BRMi
UNAVAILABLE, VA · MD · FL · TX · DC
We are seeking an experienced Cybersecurity Engineer to support enterprise application whitelisting, application control, and daily endpoint security operations. This role focuses on…
Added 12 mins ago
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Senior Network Administrator
AECOM
Miami, FL
- $115,000 to $155,000 USD / year
Added 15 mins ago
Process Engineer I (Box Build)
Astronautics Corp of America
Oak Creek, WI
We are seeking a Process Engineer to support our LRU (Line Replaceable Unit) and box build processes. In this role, you will help maintain efficient, effective manufacturing equipment and…
Added 16 mins ago
Intern - Operations Data Science
PODS Enterprises, LLC
Clearwater, FL
Do real data science. Prepare and validate operational data, engineer features, and run model and optimization experiments with senior data scientists.
Added 17 mins ago
Information Systems Security Engineer (ISSE) - TS/SCI w/poly REQUIRED
BK Consulting
Columbia, MD
Cobina is looking for an Information Systems Security Engineer to support the team by performing or reviewing technical security assessments of computing environments to identify points of…
Added 17 mins ago
Engineer, Track Design - 90413827 - Philadelphia
Amtrak
Philadelphia, PA
…Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at…

Synopsys

Service Desk Engineer

Exton, PA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO monitoring, request ticket queue assignment, incident triage remediation, request resolution, knowledge base article creation and user onboarding / offboarding processes. In addition, this role will be working with the Support Operation Teams for incident escalation and support of new projects and architecture upgrades to help enhance the AGI IT environment (including automation via scripts). This individual is expected to operate at a mid-level engineer and own the areas listed below, which includes being able to clearly present and communicate triage solutions to end users, applications architecture, security compliance, and access entitlement for their area of responsibility. What You'll Be Doing

Able to lead and delegate within the Service Desk team, ensure appropriate on-site technical support is available, and overall operations of the team to more efficiently for the best technical support to the end users.
Able to triage & prioritize the Service Desk ticket (request) queue so that tickets are responded to and closed within SLA expectations. Updates are provided appropriately to the end users and tickets are triaged appropriately before moving up to a level 3 technician.
Ability to grow & train Service Desk technicians to troubleshoot up to and including level 2 / 3 tickets.
Refreshes hardware for end user devices and works to plan, purchase, and deploy on schedule.
Maintains the hardware inventory (CMDB) and updates to show accurate end user ownership, usage, and end of life needs.
Owns, writes, and updates documents for all team processes and procedures for areas of responsibility.
Responsible for collaborating and checking any tickets requested by the parent organization for break-fix issues to the AGI Service Desk.
Supports special projects including but not limited to CMMC, Operations Support, Compliance, Vulnerability remediation, and others as needed.
Able to identify, communicate, & delegate work listed above to other technicians on the team.
Able to effectively communicate with end-users to identify and troubleshoot IT issues, both on-site and remotely.
Able to resolve L1/L2 issues across a large span of technologies, including but not limited to printers, web conferencing equipment, servers, monitors, TVs, peripherals, and workstations.

The Impact You Will Have

You will reduce ticket backlog and improve response times by owning the triage process and making sure the right work gets prioritized every day
Your documentation and knowledge base contributions will help the entire team resolve issues faster and with more consistency
You will directly improve the end user experience by resolving issues quickly and communicating clearly about what is happening and when
Your hardware refresh planning will keep devices up to date and reduce downtime caused by aging equipment
You will help the Service Desk team grow their capabilities, reducing escalations and building a stronger bench of technical talent
Your collaboration on compliance and security projects will strengthen the overall IT environment and reduce risk across the organization
You will create a more reliable and predictable support experience for engineers who depend on their tools working when they need them

What You'll Need

Able to work closely with ServiceDesk team members to triage incidents and requests, assign tickets to proper escalation queues and take direction from the Service Desk manager.
Communicates with ServiceDesk Manager regarding necessary actions and suggested approaches to accomplish objectives
Conveys information clearly and concisely to ensure team remains focused on objectives
Current technical understanding of hardware and software technology
Explains benefits to stakeholders to gain acceptance of changes
Presents information, analyses, and recommendations to stakeholders
Is accessible to employees at all levels; addresses customer service deficiencies by identifying solutions.
Able to lead small to mid-size workloads by prioritizing critical work and de-prioritizing less critical work.
Investigates issues and takes corrective action, as appropriate.
Serves as a team member for various projects to support new processes, procedures and compliance.
Applies technical knowledge of IT system to ensure access to, and security of, the system.
Recognizes areas needing improvement and takes training to increase skills.
Implements guidelines to improve products and services documentation.
Investigates issues and takes corrective action, as appropriate.
Perseveres on project despite changing objectives, deliverables, and deadlines.
Exemplifies AGI Culture through team leadership, passion, and a mission-driven mindset

Who You Are

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and shedder machines. This position is expected to be primarily onsite in the Exton office, with occasional flexibility for remote work.

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Position Type/Expected Hours of Work This is a full-time, mid-level position. Hours of work and days are Monday through Friday, 8:00 a.m. to 6 p.m. and require you to be on-site for those hours. However, this position regularly requires long hours and some weekend work supporting maintenance weekend(once/month).

Required Education and Experience

Bachelor’s degree in information technology from an accredited college/university is preferred OR Minimum of two (3) years of helpdesk experience within information technology.
Industry certification on hardware and software is preferred

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Work Authorization/Security Clearance

United States Citizenship required

The Team You'll Be Part Of You will join the AGI IT Service Desk team, a group responsible for supporting end users across the AGI environment through ServiceNow request processes, incident triage, hardware management, and collaboration with broader IT operations teams. The team works closely with Security, Compliance, and Operations groups on projects that improve the overall IT environment, including automation, CMMC compliance, and vulnerability remediation. This is an on-site role based in Exton, PA, with occasional remote flexibility. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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