Jobs in the United States

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Added 1 min ago
H
Senior Applied AI Enginner, AI Platform
Headway
Remote, United States
- $182,750 to $278,500 USD / year
…expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The…
Added 1 min ago
UG
Software Engineer (Java Fullstack) - Remote
UnitedHealth Group
Raleigh, NC
- $72,800 to $130,000 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 1 min ago
UG
Lead Software Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
…Technology Infrastructure Platforms & Services as a Lead Software Engineer. In this role, you will lead the adoption and integration of modern AI-assisted software development practices…
Added 2 mins ago
Data Engineer
Curve Dental
Alpharetta, GA
We are looking for a full-time Data Engineer to own the data platforms that finance, sales, and customer success run the business on. This position will report directly to the CFO and work…
Added 2 mins ago
Founding Forward Deployed Engineer (FDE)
Reasonable AI
Remote, United States
Reasonable is the applied AI research company building formal verification for super-human software development.
Added 2 mins ago
UG
Senior AI/ML Engineer
UnitedHealth Group
Eden Prairie, MN
- $120,100 to $214,500 USD / year
As a Senior AI/ML Engineer, you will provide technical leadership for the design, architecture, implementation, and operational excellence of Optum's next-generation, AI-powered engagement…
Added 2 mins ago
Sr AI Solution Engineer
Monster Energy
Corona, CA
In the position of Sr. AI Solution Engineer, you will lead the AI SWAT team's embedded engagements with business units, owning the path from opportunity to production artificial…
Added 2 mins ago
AI Engineer
Monster Energy
Corona, CA
In the position of AI Engineer, you will build, test, and run production artificial intelligence (AI) agents, Model Context Protocol (MCP) tools, and integrations on Monster's AI platform,…
Added 2 mins ago
AI Data Engineer
Monster Energy
Corona, CA
In the position of AI Data Engineer, you will engineer the data that Monster's artificial intelligence (AI) agents and copilots depend on, owning AI data readiness from source to answer.…
Added 6 mins ago
GTM Engineer
PartsBase Inc.
Remote, United States
PartsBase is seeking a GTM Engineer to build and scale the workflows, systems, and outbound strategies that help our Sales teams engage the right aviation, aerospace, and defense buyers and…
Added 6 mins ago
Senior Manufacturing Engineer
Hypertherm Inc.
Kent, WA
Previous experience as a Manufacturing Process Engineer or similar role.
Added 6 mins ago
C+
Senior Software Engineer – Python Cloud Microservices
CTRL + LLC
Annapolis Junction, MD
- $110.47 to $143.5 USD / hour
Applicants must live within commuting distance of the listed work location to be considered
Added 7 mins ago
CA
Forward Deployed AI Architect
Crowe Advisory LLC
United States
- $102,400 to $204,100 USD / year
…deep technology integration, and high-impact results. We’re building the next generation of business models for professional services, where human expertise and AI are embedded within…
Added 7 mins ago
Software Engineer I, Commerce
Twitch
San Francisco, CA
Join Twitch’s Memberships team within the Commerce Engineering organization, where we’re building rewarding experiences allowing creators to make a living doing what they love. We’re the…
Added 9 mins ago
Lead Analytics Engineer
Fi
NY
…keep their best friend in good shape. That's the future we're building at…
Added 9 mins ago
Principal Project Engineer- Propulsion Engines & Power Systems
Aerospace
Phoenix, AZ
Candidates must have strong communication skills · YOU MUST HAVE
Added 10 mins ago
Electrical Project Engineer | Raleigh, NC
IMEG Consultants Corp.
Raleigh, NC
· Professional Engineer (PE) License required
Added 12 mins ago
Sr Software Engineer, Infrastructure Services
Apple
CA
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
Added 13 mins ago
Chief Engineer
Home2Suites By Hilton Murrells Inlet
Murrells Inlet, SC
Home2 Suites by Hilton Murrells Inlet is seeking a skilled, highly motivated Chief Engineer for our hotel. As a key member of our team, you will play a critical role in ensuring our hotel…
Added 14 mins ago
Resident Engineer
HNTB Corporation
Oklahoma City, OK
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the…
Added 15 mins ago
TP
Building Engineer | Southern Maryland
Thomas Park Holdings
Annapolis, MD · Prince Frederick, MD
- $28 to $33 USD / hour
The Building Engineer is a roving, multi-trade commercial maintenance professional responsible for the day-to-day upkeep, troubleshooting, and repair of a portfolio of commercial properties…
Added 16 mins ago
Chief Engineer
HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS
Kansas City, MO
We are seeking a skilled, highly motivated Chief Engineer for our Hampton Inn Downtown Kansas City Crossroads hotel. As a key member of our team, you will play a critical role in ensuring…
Added 18 mins ago
Power Platforms Developer
Deloitte US
Rosslyn, VA
As a Project Analytics and Insights Engineer II on the project, you will:
Added 18 mins ago
Full Stack Software Engineer
GEN Genospace, LLC
Remote, United States
Your work as a Software Engineer in the Genospace team at Ontada will impact individuals and organizations across the healthcare landscape: patients searching for the best treatment…
Added 18 mins ago
Client Technology - Senior Software Engineering with AI Capabilities
EY
Topeka, KS
Develops strong working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop and engineer leading solutions

Closed listing

Synopsys

Service Desk Engineer

Exton, PA, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI’s ServiceNow request processes, including daily ticket SLA / SLO monitoring, request ticket queue assignment, incident triage remediation, request resolution, knowledge base article creation and user onboarding / offboarding processes. In addition, this role will be working with the Support Operation Teams for incident escalation and support of new projects and architecture upgrades to help enhance the AGI IT environment (including automation via scripts). This individual is expected to operate at a mid-level engineer and own the areas listed below, which includes being able to clearly present and communicate triage solutions to end users, applications architecture, security compliance, and access entitlement for their area of responsibility. What You'll Be Doing

Able to lead and delegate within the Service Desk team, ensure appropriate on-site technical support is available, and overall operations of the team to more efficiently for the best technical support to the end users.
Able to triage & prioritize the Service Desk ticket (request) queue so that tickets are responded to and closed within SLA expectations. Updates are provided appropriately to the end users and tickets are triaged appropriately before moving up to a level 3 technician.
Ability to grow & train Service Desk technicians to troubleshoot up to and including level 2 / 3 tickets.
Refreshes hardware for end user devices and works to plan, purchase, and deploy on schedule.
Maintains the hardware inventory (CMDB) and updates to show accurate end user ownership, usage, and end of life needs.
Owns, writes, and updates documents for all team processes and procedures for areas of responsibility.
Responsible for collaborating and checking any tickets requested by the parent organization for break-fix issues to the AGI Service Desk.
Supports special projects including but not limited to CMMC, Operations Support, Compliance, Vulnerability remediation, and others as needed.
Able to identify, communicate, & delegate work listed above to other technicians on the team.
Able to effectively communicate with end-users to identify and troubleshoot IT issues, both on-site and remotely.
Able to resolve L1/L2 issues across a large span of technologies, including but not limited to printers, web conferencing equipment, servers, monitors, TVs, peripherals, and workstations.

The Impact You Will Have

You will reduce ticket backlog and improve response times by owning the triage process and making sure the right work gets prioritized every day
Your documentation and knowledge base contributions will help the entire team resolve issues faster and with more consistency
You will directly improve the end user experience by resolving issues quickly and communicating clearly about what is happening and when
Your hardware refresh planning will keep devices up to date and reduce downtime caused by aging equipment
You will help the Service Desk team grow their capabilities, reducing escalations and building a stronger bench of technical talent
Your collaboration on compliance and security projects will strengthen the overall IT environment and reduce risk across the organization
You will create a more reliable and predictable support experience for engineers who depend on their tools working when they need them

What You'll Need

Able to work closely with ServiceDesk team members to triage incidents and requests, assign tickets to proper escalation queues and take direction from the Service Desk manager.
Communicates with ServiceDesk Manager regarding necessary actions and suggested approaches to accomplish objectives
Conveys information clearly and concisely to ensure team remains focused on objectives
Current technical understanding of hardware and software technology
Explains benefits to stakeholders to gain acceptance of changes
Presents information, analyses, and recommendations to stakeholders
Is accessible to employees at all levels; addresses customer service deficiencies by identifying solutions.
Able to lead small to mid-size workloads by prioritizing critical work and de-prioritizing less critical work.
Investigates issues and takes corrective action, as appropriate.
Serves as a team member for various projects to support new processes, procedures and compliance.
Applies technical knowledge of IT system to ensure access to, and security of, the system.
Recognizes areas needing improvement and takes training to increase skills.
Implements guidelines to improve products and services documentation.
Investigates issues and takes corrective action, as appropriate.
Perseveres on project despite changing objectives, deliverables, and deadlines.
Exemplifies AGI Culture through team leadership, passion, and a mission-driven mindset

Who You Are

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and shedder machines. This position is expected to be primarily onsite in the Exton office, with occasional flexibility for remote work.

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Position Type/Expected Hours of Work This is a full-time, mid-level position. Hours of work and days are Monday through Friday, 8:00 a.m. to 6 p.m. and require you to be on-site for those hours. However, this position regularly requires long hours and some weekend work supporting maintenance weekend(once/month).

Required Education and Experience

Bachelor’s degree in information technology from an accredited college/university is preferred OR Minimum of two (3) years of helpdesk experience within information technology.
Industry certification on hardware and software is preferred

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Work Authorization/Security Clearance

United States Citizenship required

The Team You'll Be Part Of You will join the AGI IT Service Desk team, a group responsible for supporting end users across the AGI environment through ServiceNow request processes, incident triage, hardware management, and collaboration with broader IT operations teams. The team works closely with Security, Compliance, and Operations groups on projects that improve the overall IT environment, including automation, CMMC compliance, and vulnerability remediation. This is an on-site role based in Exton, PA, with occasional remote flexibility. Rewards and Benefits We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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Jobs in the United States