Scheduling Coordinator

Synergy HomeCare of Santa Monica is looking to hire a Scheduling Coordinator!

Summary: Discover the distinctive SYNERGY HomeCare of Santa Monica experience, where our shared mission is to deliver wholehearted, life-renewing care to as many individuals as possible, on their own terms and within the comfort of their homes. And that starts with compassionate, care-minded people like YOU!

When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you are not just managing schedules, you are the voice caregivers hear when they need support, the reassuring presence of that keeps our care team feeling valued, the operational support that ensures our clients never have a shift uncovered! You will feel appreciated, recognized, and rewarded every step of the way.

Do you have:

• A natural ability to connect with people and make them feel heard, supported, and cared for?
• Experience in a customer service, hospitality, or people-facing role where communication and empathy were at the center of your work?
• The ability to coordinate caregiver schedules to ensure consistent, reliable client care coverage?
• A talent for matching the right caregiver to the right client based on personality, skills, availability, and preferences?
• The confidence to proactively address scheduling conflicts and last-minute changes – keeping everyone informed, calm, and covered?
• Strong communication skills with the ability to interact professionally and warmly with caregivers and families while keeping cultural sensitivity top of mind?

Are you:

• A people-first communicator who genuinely enjoys supporting others and making their day a little easier?
• Compassionate, empathetic, and committed to making a real difference in the lives of the caregivers and clients you support?
• Detail-oriented, highly organized, and capable of juggling multiple priorities with efficiency and a smile?
• A calm, solutions-oriented problem solver who adapts gracefully when plans change?
• A collaborative team player who leads with respect, integrity, and genuine care for the people around you?

If you answered yes - you are exactly who we are looking for.

At SYNERGY HomeCare of Santa Monica we believe that exceptional care starts with an exceptional team. We serve a beautifully diverse community of individuals across all age groups, backgrounds, and abilities – and we are looking for a Scheduling Coordinator who brings the same warmth, professionalism, and genuine care to our caregivers that our caregivers bring to our clients every single day.

We are a nationally recognized, independently owned and operated agency – and we are proud of what we have built together. If you are looking for a role where your people skills truly matter, where you are valued as more than just a number, and where the work you do makes a real and visible difference – this is your place.

Our Philosophy & Mission:

We aspire to be the best-in-class home care agency on the Westside of Los Angeles, not just for the clients and families we serve, but for every member of our team. Our compassionate leadership is committed to fostering an environment where accountability, empathy, and continuous growth are not just words on a wall – they are how we show up every day. We believe that when our caregivers feel supported, our clients receive better care. That belief drives everything we do.

About our team:

• A skilled, dedicated, and tight-knit team united by a genuine passion for making a difference in the lives of others
• Compassionate leadership that invests in your growth, recognizes your contributions, and has your back
• A supportive, inclusive workplace where your voice matters and your work is seen and celebrated
• A culture built on reliability, trust, and the shared belief that showing up for each other is how we show up for our clients

Must haves:

• High School Diploma or GED equivalent
• Reliable transportation to commute to our Santa Monica office
• Valid Driver’s License and proof of sufficient automobile insurance
• Proof of current 2-Step TB testing (or ability to obtain)
• First Aid and CPR Certified (or ability to obtain)
• Minimum 1-2 years of customer service, administrative, or people-facing experience preferred
• Proficiency with technology and ability to learn scheduling software quickly
• Ability to pass a criminal background check (national and state required)
• Professional and personal reference check
• Satisfactorily complete SYNERGY HomeCare orientation and assigned online training modules
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Bilingual English/Spanish is a plus

⭐ Bonus Consideration: Candidates with caregiving experience will receive priority consideration – understanding the caregiver experience firsthand makes you uniquely positioned to support our team.

Essential Duties and Responsibilities:

• Serve as the primary point of contact and customer service representative for our caregiver team – responding to all caregiver inquiries via text, phone, or email before the end of each business day
• Schedule and manage caregiver shifts to ensure optimal client care coverage at all times
• Match caregivers with clients based on skills, availability, personality, and client preferences
• Confirm caregiver schedules and availability weekly – maintaining a clear, real-time understanding of coverage capacity at all times
• Maintain consistent weekly communication with all caregivers – ensuring they feel informed, supported, and connected to the team
• Utilize scheduling software (AxisCare/Quo) for efficient schedule management and accurate documentation
• Proactively resolve scheduling conflicts and last-minute changes with urgency, professionalism, and calm
• Build and maintain genuine relationships with our caregiver population – being a trusted, approachable resource they can count on
• Support the VP of Care Management and Care Manager with caregiver onboarding communications and orientation scheduling
• Serve as a backup caregiver when needed to ensure client coverage and continuity of care – demonstrating the same hands-on commitment to our clients that we expect from our entire team
• Reports directly to the Vice President of Care Management

Benefits:

• Compensation package ranging from $26 to $29 an hour (Full-time hourly)
• Mental Health Support (Employee Assistance Program)
• Medical/Dental/Vision benefits
• 401k
• Career Growth + Skill Development Training
• Referral Bonuses

Join us in shaping the future of Home Care! One connection, one schedule, and one client at a time.