Customer Solutions Engineer III

Title: Customer Solutions Engineer III Location: Sunnyvale, CA Duration: 06 months

Job Description:

Customer Solutions Engineer III

Are you passionate about shaping the future of eCommerce technology and delivering seamless customer experiences? Join our innovative team as a Customer Solutions Engineer III, where you'll play a critical role in advancing Client's Merchant Center integrations through the Universal Commerce Protocol. This position offers a unique opportunity to work at the forefront of API development, troubleshooting, and data-driven solutions that impact millions of consumers and merchants worldwide.

In this role, you’ll collaborate closely with retail partners, engineering, and product teams to drive technical integrations, ensure high data quality, and optimize the consumer experience. Your expertise will help empower merchants to thrive in a rapidly evolving digital commerce landscape while maintaining robust, scalable solutions.

Required Skills:

• Advanced proficiency in APIs, JSON, and troubleshooting complex integration issues
• Strong knowledge of agentic AI and eCommerce APIs, with experience in partner-facing technical support
• Exceptional communication skills to guide developers and document edge cases effectively
• Demonstrated ability to work collaboratively across technical teams and with external partners

Nice to Have Skills:

• Experience with Client's Merchant Center and Universal Commerce Protocol implementations
• Familiarity with internal tooling for onboarding and scale
• Prior work in high-growth technology environments involving API integrations and debugging

Preferred Education and Experience:

• Bachelor’s degree in Computer Science, Engineering, or related field
• Several years of experience in a technical solutions, API development, or customer-facing engineering role involving eCommerce systems

Other Requirements:

• Willingness to engage in continuous learning about new tools and APIs
• Ability to troubleshoot and provide detailed documentation for edge cases and operational processes

Ready to make an impact in the dynamic world of digital commerce? Apply now and bring your technical expertise to a company committed to innovation and excellence!

The hourly pay rate range for this position is $117.00 to $122.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to rkumar@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at rkumar@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.