Solutions Analyst

Solution Analyst – Drive IT Innovation in a Growing Logistics Operation!

Location: Commerce, GA

Are you a tech-savvy problem solver who enjoys connecting technology with real-world business operations? Do you thrive in fast-paced environments where your ideas and technical expertise can make a difference?

We are looking for an experienced and motivated Solution Analyst to support IT solutions, system enhancements, and technology projects within our logistics operation in Commerce, GA.

In this role, you'll work closely with customers, operations leaders, and IT teams to identify business needs, develop technical solutions, and support systems that keep our operations running efficiently.

If you're passionate about technology, process improvement, and solving complex business challenges, this could be the opportunity for you!

Why This Opportunity Stands Out

• Play an important role in supporting IT solutions within a growing logistics operation

• Work with warehouse management systems (WMS), ERP applications, and database technologies

• Collaborate with customers, operations teams, and IT professionals across multiple locations

• Lead and support IT projects that directly impact operational performance

• Opportunity to expand your technical expertise and project management experience

• Be part of a global organization focused on innovation and operational excellence

What You'll Do

• Partner with customers, operations leaders, and internal teams to identify IT requirements and business needs

• Analyze business processes and recommend technology solutions to improve operational efficiency

• Support the implementation, configuration, and maintenance of ERP and WMS applications

• Manage and prioritize site IT projects to ensure successful delivery within established timelines and budgets

• Gather and document functional requirements for system enhancements and new technology solutions

• Work with IT teams throughout the software development life cycle (SDLC) to support system improvements

• Provide technical support for new customer requirements and system functionality across multiple locations

• Assist with IT budgeting, purchasing, and technology resource planning

• Conduct risk assessments and collaborate with technical teams to address potential issues

• Support RFQ processes by evaluating software, hardware, and technical requirements

• Participate in customer presentations to demonstrate IT capabilities and proposed solutions

What We're Looking For

• Experience in IT solutions, business systems analysis, application support, or a related technical role

• Hands-on experience implementing, configuring, or maintaining ERP and WMS applications

• Strong understanding of database technologies, including Oracle or SQL Server, SQL*Plus, PL/SQL, or MS Access

• Experience or knowledge of ITIL, COBIT, ISO, or related IT standards

• Strong analytical and problem-solving skills with the ability to evaluate complex business requirements

• Excellent communication and customer service skills

• Ability to manage multiple projects and collaborate with cross-functional teams

• Strong attention to detail and the ability to develop practical technology solutions

• Willingness to travel approximately 15–20%, primarily domestically, with occasional international travel possible

Preferred Qualifications

• Associate degree, college diploma, or related technical education; bachelor's degree preferred

• Experience supporting IT systems in logistics, warehousing, distribution, or automotive operations

• Familiarity with project management methodologies

• Experience translating business requirements into technical solutions

• Understanding of software development processes and system implementation

Join DP World and Help Shape the Future of Logistics Technology!

At DP World, we're transforming global logistics through innovation, technology, and operational excellence.

This is more than just a Solution Analyst role - it's an opportunity to work at the intersection of technology and logistics, support business-critical systems, and contribute to solutions that improve how our operations run.

If you're ready to put your technical expertise to work, solve meaningful challenges, and grow your career with a global organization, apply today! About the Role

How you will contribute

• Organize and/or attend customer/internal meetings to help ascertain IT requirements as required by plant management.
• Support of new internal/external customer functionality requests at multiple locations.
• Develop scope, manage, and prioritize site IT Projects to ensure delivery on time and on budget.
• Develop SME skills in internal WMS application. Analyze customer requests versus system capabilities, developing functional requirements and oversee SDLC process to deliver enhancements to customer facilities.
• Budget administration and advisory responsibility for the IT capital and operational expenditure and facilitate IT purchasing and leasing.
• Prepare risk assessments (FMEAs) and review with core IT teams.
• Assist in RFQ (Request for Quote) submissions by providing analysis to determine software processes and hardware requirements.
• Assist with customer presentations which demonstrate syncreon IT processes and software capabilities.
• Other duties as assigned

Your Key Qualifications

• Minimum of a community college diploma, university degree preferred.
• Able to solve complex problems down to their constituent elements, formulate and evaluate a range of alternative solutions.
• Must have excellent conceptual design skills – an instinctive feel for which solutions ‘fit’ and which need rethinking.
• Strong on customer service orientation.
• Automotive operational or logistics experience is a benefit.
• Experience with implementing, configuring and maintaining ERP/WMS software applications.
• Experience and/or knowledge of ITIL, COBIT, ISO, TS.
• Project Management Methodologies is a plus.
• Must have a proven background in database technologies including Oracle or SQL Server, SQL*Plus and PL/SQL, MS Access.
• Willingness to travel up to 15-20%. Travel is primarily domestic, with possibility for some international.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.