Jobs in the United States

25+ jobs

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Senior Special Operations Forces (SOF) SME
Seneca Holdings
Orlando, FL
Great Hill is seeking a Senior Special Operations Forces (SOF) Subject Matter Expert (SME) to support the Program Manager for Cyber Test and Training (PM CT2) specifically under the Product…
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Business Operations Executive
Brooks Automation US LLC
Chelmsford, MA
…industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range…
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Home Care Registered Nurse-Nassau
Northwell
United States
13.Performs variance analysis related to outcome data for performance improvement. Designs, implements, and evaluates systems to improve care in unit.
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Senior Biomedical Engineer
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
Develop, record, and perform various root-cause investigations on systems and components to determine failure mechanisms·
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Intake & Operations Manager
AbilityPath
Redwood City, CA
- $70,000 to $80,000 USD / year
As an Intake & Operations Manager, you will oversee participant intake for our programs, transportation operations, and administrative processes across Adult & Youth Services. Working…
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Service Manager (Elara)
Van Metre Companies
Arlington, VA · Fairfax, VA
- $85,000 to $100,000 USD / year
…work with others to fulfill this role. Van Metre has a Service Manager position available at our Elara Apartments in Arlington,…
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Social Worker, Licd Clinical
Memorial Hermann Health System
United States
Typically reports to the Manager or Director, Case Management.Job Description
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Operator Success Coach
Krispy Krunchy Foods LLC
Charlotte, NC
- $75,000 to $80,000 USD / year
Demonstrate and coach best practices related to food preparation, holding procedures, cleanliness, point-of-sale systems, back-office procedures, and operational routines.
Added 1 min ago
Data Management Analyst
Mass Financial Services
United States
Assists in creating new processes and resolves day to day issues by working with manager.
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Radiological Laboratory Technologist (Urgent
Physicians East
Greenville, NC
Supervision Received: Reports to Manager of Diagnostics
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Senior Mechanical Cost Manager
AtkinsRéalis
United States
- $130,000 to $160,000 USD / year
We are seeking a Senior Mechanical Cost Manager to join our team in Atlanta, GA.
Added 1 min ago
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Senior Water Resources Alternative Delivery Lead
AtkinsRealis USA Inc.
United States
- $135,000 to $198,000 USD / year
…reduction and resilience initiatives, stormwater and drainage systems, and other major water projects. Working with clients, contractors, teaming partners, and multidisciplinary technical…
Added 1 min ago
Senior Construction Manager
AtkinsRéalis
United States
We are seeking a Senior Construction Manager to join our team in Austin, TX. This position requires Korean-language proficiency as an essential function of the role.
Added 1 min ago
Senior Project Manager
AtkinsRéalis
United States
We are seeking a Senior Project Manager to join our team in Baton Rouge, LA. This position requires Korean-language proficiency as an essential function of the role.
Added 1 min ago
Personal Lines Senior Territory Manager
Liberty Mutual
Baltimore, MD · Annapolis, MD · Hagerstown, MD · Hunt Valley, MD
We are seeking a Senior Territory Manager to lead profitable premium growth and strengthen Liberty Mutual's market presence within an assigned territory. In this high-visibility,…
Added 2 mins ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Charlotte, NC
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 2 mins ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Boston, MA
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 2 mins ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Tampa, FL
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 2 mins ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Phoenix, AZ
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 2 mins ago
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Accounts Payable Specialist
lhh
Stafford, TX
- $22 to $25 USD / hour
…production-driven environment and have experience working within large ERP…
Added 2 mins ago
Sr. Manager Information Security – Cyber Resiliency
TD Bank, N.A.
Mount Laurel, NJ
The Sr. Manager leads teamwork and networking as they are vital to the success of the program. Interaction with SMEs, research on internal systems, capabilities and plans are all required…
Added 2 mins ago
Relationship Banker II - Springfield - Spanish Speaking Preferred
TD Bank, N.A.
Springfield, MA
…listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through…
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Data/AI Engineer III (US)
TD Bank, N.A.
Mount Laurel, NJ · Charlotte, NC
Expert knowledge of TD applications, systems, networks, innovation, design activities, business, organization, best practices, and standards
Added 2 mins ago
Data Engineer III (US)
TD Bank, N.A.
Mount Laurel, NJ
Expert knowledge of TD applications, systems, networks, innovation, design activities, business, organization, best practices, and standards
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Lead Electrical Engineering Technician - APG
Black & Veatch Family of Companies
Houston, TX
Programs control systems or participates in other plant start-up activities associated with a specialized expertise area.

Technical Support Escalations Manager (Nights)

Remote, United States

The base range for this position in the posted location is $104,250.00 - $152,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $104,250.00 - $152,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need The Escalation Manager is responsible for leading customer-facing escalation management during high-impact incidents and operational events. This role serves as the primary interface between the customer and internal response teams, ensuring timely, accurate updates while allowing technical teams to remain focused on diagnosis and recovery. The Escalation Manager unblocks response teams, coordinates cross-functional engagement, and manages the external “incident choreography” so that technical work proceeds without distraction and customers maintain confidence in the response.

We are hiring for the following shift: Thu - Sat (every other Wed) | 5 pm - 5 am EST

What We Do The Technical Support Team is part of Symbotic’s Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system - including controls, electrical, software, networking, and infrastructure - and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.

What you’ll do

Serve as the primary point of contact for customers during escalated incidents.
Deliver clear, structured, and confidence-building updates tailored to customer audiences.
Manage customer expectations around timelines, impact, and next steps.
Field inbound customer questions and requests to prevent disruption of technical response efforts.
Maintain professional presence during high-pressure customer interactions.
Ensure the appropriate internal teams are engaged and unblocked throughout the incident lifecycle.
Identify and remove operational, procedural, or communication blockers affecting response teams.
Drive escalation paths when progress stalls or additional authority is required.
Coordinate vendors, site teams, and internal stakeholders as needed.
Maintain situational awareness across parallel workstreams.
Ensure decisions, risks, and dependencies are clearly communicated.
Guide the incident through defined escalation and response processes.
Support structured handoffs as incidents evolve or transition between teams.
Partner with technical leads to ensure customer-facing summaries are accurate and aligned.
Track and communicate customer-relevant outcomes and commitments.
Support post-incident reviews with a focus on escalation effectiveness and communication quality.
Help refine customer communication playbooks and escalation protocols.

What you’ll need

Bachelor’s degree in a related field or equivalent experience.
Minimum of 8 years supporting enterprise customers during critical incidents or outages.
Background in incident management, SRE, technical operations, or technical account management.
Strong understanding of escalation frameworks and cross-functional coordination.
Proven experience managing customer-facing escalations and translating technical updates clearly.
Excellent communication skills with the ability to stay calm and credible under pressure.
Strong stakeholder management and ability to remove blockers to drive resolution.

Our Environment

Up to 15% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $104,250.00 - $152,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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