Jobs in the United States

25+ jobs

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Intake & Operations Manager
AbilityPath
Redwood City, CA
- $70,000 to $80,000 USD / year
As an Intake & Operations Manager, you will oversee participant intake for our programs, transportation operations, and administrative processes across Adult & Youth Services. Working…
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KK
Operator Success Coach
Krispy Krunchy Foods LLC
Charlotte, NC
- $75,000 to $80,000 USD / year
3-5 years of restaurant, convenience store, retail, or foodservice operations experience; multi-unit, franchise, or license support experience preferred.
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Cash Management Associate
Mass Financial Services
United States
…reporting for institutional clients, and provides operational support to clients, custodians, and MFS investment personnel. The associate ensures investment and client account activity is…
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Mental Health Licensed Therapist Team Lead (LPC, LMFT, LCSW)
Integral Care
Austin, TX
- $78,012.56 to $99,457.45 USD / year
…working closely with and under the supervision of the Practice Manager. The Team Lead will ensure compliance with program guidelines and unit operations while coordinating high-quality,…
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AU
Senior Water Resources Alternative Delivery Lead
AtkinsRealis USA Inc.
United States
- $135,000 to $198,000 USD / year
…the full spectrum of our water business. The position will support projects throughout the United States, including water-related components of transportation and infrastructure programs,…
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Senior Construction Manager
AtkinsRéalis
United States
The Senior Construction Manager – Electrical will support Scale Complex Industrial Manufacturing projects by leading and coordinating electrical construction activities in the field while…
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Personal Lines Senior Territory Manager
Liberty Mutual
Baltimore, MD · Annapolis, MD · Hagerstown, MD · Hunt Valley, MD
We are seeking a Senior Territory Manager to lead profitable premium growth and strengthen Liberty Mutual's market presence within an assigned territory. In this high-visibility,…
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Manager of Day & Community Services
Support, Inc.
Loveland, CO
- $55,000 to $60,000 USD / year
Coordinates with other program areas to manage staffing, activities, and general operations.
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Charlotte, NC
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 1 min ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Boston, MA
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 1 min ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Tampa, FL
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 1 min ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Phoenix, AZ
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 1 min ago
Field Support Manager
Maxim Healthcare Services
Sandy, UT
Manage Healthcare Operations & Support Teams – Join Maxim as Field Support Manager! Ensure Compliance, Coordinate Billing, and Mentor Staff in a Fast-Paced Environment. Apply Today.
Added 1 min ago
Compliance Business Oversight Manager - Fair Banking
TD Bank, N.A.
Mount Laurel, NJ · NY · Greenville, SC · Charlotte, NC · Portland, ME
…has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about…
Added 1 min ago
Data Engineer III (US)
TD Bank, N.A.
Mount Laurel, NJ
Consults with peers and partners across multiple teams on all aspects of research, analysis, design, and support
Added 2 mins ago
Senior Managing Consultant
The Virtus Solution
Atlanta, GA · Sandy Springs, GA
Provide leadership and decision support to executive stakeholders by clearly communicating program progress, risks, issues, and critical decisions.
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Lead Electrical Engineering Technician - APG
Black & Veatch Family of Companies
Houston, TX
…supervises an assigned team of engineering technicians and support personnel by coordinating, overseeing, and guiding both conceptual and detailed design activities to ensure quality,…
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Mail Insertor Operator - 3rd Shift (4926)
THE MAREK GROUP INC
Louisville, KY
While working under the direction of the Operations Manager, Mailing Inserter Operator has overall responsibility for performing all tasks and elements of work in the operation functions of…
Added 2 mins ago
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Manager, Accounts Payable
Sutter Health
Sacramento, CA
- $106,745.6 to $160,118.4 USD / year
…Payment Processing or Exceptions Payment Processing. Manages operations to meet service level agreements, and to ensure adherence to established audit, legal and tax requirements as…
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SH
Case Manager, Hospice
Sutter Health
Santa Rosa, CA
- $74.74 to $104.64 USD / hour
Must be able to meet company productivity standards as indicated by organization and manager.
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SH
Case Manager Hospice
Sutter Health
Santa Rosa, CA
- $74.74 to $104.64 USD / hour
Must be able to meet company productivity standards as indicated by organization and manager.
Added 2 mins ago
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RN Case Manager, Hospice
Sutter Health
Sacramento, CA
- $65.7 to $88.27 USD / hour
Must be able to meet company productivity standards as indicated by organization and manager.
Added 2 mins ago
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Financial Aid Manager, Operations and Compliance
Professional
Chicago, IL
- $60,000 to $65,000 USD / year
We are seeking a mission-driven and detail-oriented Financial Aid Manager, Operations & Compliance to lead the daily operations of our Financial Aid Office and ensure compliance with…
Added 2 mins ago
Dental Office Manager
Sonrava Health
Garland, TX
As a Dental Office Manager, you will lead the office in day-to-day operations in support of the doctors and office staff to help develop the practice while providing an exceptional patient…
Added 2 mins ago
Pharmacy Intern - Grad
Virginia CVS Pharmacy, L.L.C.
Rocky Mount, VA
…to further your knowledge of store, district, and regional operations. Through your hands-on experience, training roadmap, and time spent with leaders in your district you will deepen your…

Technical Support Escalations Manager (Nights)

Remote, United States

The base range for this position in the posted location is $104,250.00 - $152,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $104,250.00 - $152,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need The Escalation Manager is responsible for leading customer-facing escalation management during high-impact incidents and operational events. This role serves as the primary interface between the customer and internal response teams, ensuring timely, accurate updates while allowing technical teams to remain focused on diagnosis and recovery. The Escalation Manager unblocks response teams, coordinates cross-functional engagement, and manages the external “incident choreography” so that technical work proceeds without distraction and customers maintain confidence in the response.

We are hiring for the following shift: Thu - Sat (every other Wed) | 5 pm - 5 am EST

What We Do The Technical Support Team is part of Symbotic’s Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system - including controls, electrical, software, networking, and infrastructure - and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.

What you’ll do

Serve as the primary point of contact for customers during escalated incidents.
Deliver clear, structured, and confidence-building updates tailored to customer audiences.
Manage customer expectations around timelines, impact, and next steps.
Field inbound customer questions and requests to prevent disruption of technical response efforts.
Maintain professional presence during high-pressure customer interactions.
Ensure the appropriate internal teams are engaged and unblocked throughout the incident lifecycle.
Identify and remove operational, procedural, or communication blockers affecting response teams.
Drive escalation paths when progress stalls or additional authority is required.
Coordinate vendors, site teams, and internal stakeholders as needed.
Maintain situational awareness across parallel workstreams.
Ensure decisions, risks, and dependencies are clearly communicated.
Guide the incident through defined escalation and response processes.
Support structured handoffs as incidents evolve or transition between teams.
Partner with technical leads to ensure customer-facing summaries are accurate and aligned.
Track and communicate customer-relevant outcomes and commitments.
Support post-incident reviews with a focus on escalation effectiveness and communication quality.
Help refine customer communication playbooks and escalation protocols.

What you’ll need

Bachelor’s degree in a related field or equivalent experience.
Minimum of 8 years supporting enterprise customers during critical incidents or outages.
Background in incident management, SRE, technical operations, or technical account management.
Strong understanding of escalation frameworks and cross-functional coordination.
Proven experience managing customer-facing escalations and translating technical updates clearly.
Excellent communication skills with the ability to stay calm and credible under pressure.
Strong stakeholder management and ability to remove blockers to drive resolution.

Our Environment

Up to 15% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $104,250.00 - $152,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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