Jobs in the United States

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Added 3 mins ago
Mechanical Engineer
Fortifi Food Processing Solutions
Gainesville, GA
The Mechanical Engineer - Sustaining supports Cantrell-Gainco equipment throughout its life through engineer-to-order (ETO) processing, product life-cycle management, and continuous…
Added 4 mins ago
CN
TECHNICIAN
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $85,307 to $132,923 USD / year
Added 5 mins ago
Engineer IV(Electrical Plant Operator)
Marriott
KISSIMMEE, FL
…programs and standards. Display thorough knowledge of building systems, emergency response, and building documentation including reading standard blue prints and electrical schematics…
Added 5 mins ago
Engineer II
Marriott
Monterey, CA
…refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general…
Added 6 mins ago
CSAC Manufacturing and Process Engineer
Teledyne Scientific & Imaging, LLC
Thousand Oaks, CA
Join Teledyne Scientific & Imaging as a CSAC Manufacturing and Process Engineer!
Added 7 mins ago
Automation Controls Engineer
RFA Engineering
Saint Paul, MN · Eden Prairie, MN
…automation, automated equipment, machine controls, material handling systems, and other complex engineered equipment across a variety of…
Added 7 mins ago
Senior Electrical Controls Engineer
RFA Engineering
Saint Paul, MN · Eden Prairie, MN
The Senior Electrical Controls Engineer will support the electrical and controls design of complex industrial and material-handling equipment. Projects may involve cranes, gantry systems,…
Added 7 mins ago
Core Senior .NET Software Engineer
Evolent
Little Rock, AR
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added 8 mins ago
Senior Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 9 mins ago
Electrical Engineer IV
Zachry Group
Downers Grove, IL
Zachry Group is currently looking talented and self-motivated Electrical Engineer IV with design experience to join our Electrical Department in Downers Grove, IL. This is a great…
Added 9 mins ago
Sr. Project Controls Specialist
MasTec Utility Services
Lexington, SC
…overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil…
Added 9 mins ago
Electrical Engineer III
Nomad GCS
Columbia Falls, MT
Nomad GCS is currently seeking a Level III Electrical Engineer. Please note the Level III Expectation in red below.
Added 10 mins ago
Mechanical Engineer I
Sierra Nevada Corporation
Lone Tree, CO
…in a rapid and agile production environment. As a Mechanical Engineer I, you will support the design, development, testing, and deployment of mechanical structures and systems in the…
Added 11 mins ago
Seibi Technician - Production Engineering
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Liberty, NC
Test and repair electrical equipment or systems. (Involving circuits, relay logic, wiring, motors, servo drives, etc.)
Added 12 mins ago
CE
Senior Software Engineer
Caliola Engineering, LLC
Colorado Springs, CO
- $135,000 to $165,000 USD / year
Caliola Engineering is seeking a Senior Software Engineer to build software that solves complex, meaningful problems in support of mission-critical applications. You will work alongside a…
Added 13 mins ago
Site Reliability Engineer II
Navan
CA or San Francisco, CA · Palo Alto, CA
We are constantly striving to make the most reliable and scalable systems possible to ensure that our services are available to our travelers when they need it most. With our exponential…
Added 16 mins ago
Assistant Test Engineering Manager
Jabil Inc.
Florence, KY
…and strategies through the effective management of people, systems, procedures and equipment. Drive innovation and continuous improvement within Test Engineering by harnessing new…
Added 16 mins ago
Data Center Logistics Associate - Weekend 1st Shift
GXO Logistics
Midlothian, TX
Familiarity with inventory management systems and software, as well as proficiency in using basic office software (e.g., Microsoft Excel, Word)
Added 16 mins ago
N
Maintenance Manager
NAES
Birdsboro, PA
- $147,000 to $205,897 USD / year
…mechanical, electrical, and instrumentation and control (I&C) systems. This position oversees maintenance personnel, preventive and predictive maintenance, outage planning, contractor…
Added 17 mins ago
Lab Technician
Hussmann Corporation
Bridgeton, MO
…to continue Hussmann’s leadership position in Refrigeration Systems, Merchandisers, and associated products and systems. Provide feedback to Engineering on design performance and suggest…
Added 17 mins ago
Core Senior .NET Software Engineer
Evolent
Jefferson City, MO
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added 17 mins ago
Sedalia Process Engineering Manager
US0767 Prysmian Cables and Systems Usa LLC
Sedalia, MO
Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for…
Added 18 mins ago
Sr. Project Controls Specialist
MasTec Utility Services
Lexington, SC
…overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil…
Added 19 mins ago
Senior Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 19 mins ago
Lead ASIC Design Verification Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Sunnyvale, CA · Redmond, WA · San Diego, CA
· Work with the design and communication systems team and participate in system level verification using test benches constructed using UVM, System C and DPI-C

Symbotic LLC

Software Support Engineer

USA Andover, MA, United States

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Experience: Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.

We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic’s next-generation microsystems.

What you’ll do

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.
Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.
Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you’ll need

Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.
Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
Proficiency with Linux/Unix environments and scripting languages such as Python.
Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.
Exposure to databases, data warehouses, or knowledge-based systems preferred.
Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.
Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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