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Added 1 min ago
Associate Director Portfolio AI Activation
Merck
Rahway, NJ
…Database Design, Databricks Unified Data Analytics Platform, Data Engineering, Data Modeling, Data Science, Data Standards, Data Visualization, Decision Analysis (DA), Decision Theory,…
Added 1 min ago
Associate Director, Portfolio AI Activation
Merck
Rahway, NJ
Business Intelligence (BI), Database Design, Data Engineering, Data Modeling, Data Science, Data Visualization, Machine Learning (ML), Software Development, Stakeholder Relationship…
Added 1 min ago
Associate Director AI Activation
Merck
Rahway, NJ
…Diseases business units. This role is designed for a highly technical AI leader with deep, hands-on expertise in building and deploying AI solutions, including generative AI, large language…
Added 1 min ago
Controls Strategy Lead (SCADA/Ignition)
Merck
Rahway, NJ
Grow organizational technical depth: Coach, mentor, and educate laboratory automation, software, and digital engineering colleagues through direct project engagement, formal mentorship and…
Added 1 min ago
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Senior Scientist AR&D
Actalent
PISCATAWAY, NJ
- $38 to $43 USD / hour
Provide training and guidance to laboratory analysts and group members to build technical capabilities and expand the analytical skill set of the team.
Added 1 min ago
Software Engineer-III (Full Stack/API Integration)
TD Bank
Mount Laurel, NJ
The Software Engineer-III (Full Stack/API Integration) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the…
Added 1 min ago
Software Engineer III ( Adobe Tech Lead)
TD Bank
Mount Laurel, NJ
The Software Engineer III ( Adobe Tech Lead) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the technical…
Added 1 min ago
Sr Project Executive
Gilbane Building Company
Raleigh, NC
…our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new…
Added 1 min ago
A
Engineering Systems - Dassault 3DExperience Solution Architect
Accenture
Morristown, NJ
- $94,400 to $293,800 USD / year
Minimum 5 years of professional experience in delivering PLM technical solutions using Dassault 3DExperience , including solution architecture design, system configuration, and…
Added 1 min ago
Principal Architect- Market Surveillance tech
JPMorgan Chase
Jersey City, NJ
Advanced in one or more programming language(s) and deep expertise in software architecture, applications, and technical processes within one or more technical disciplines (e.g., cloud,…
Added 1 min ago
T
Senior Site Reliability Engineer (SRE)
Tradeweb
Jersey City, NJ
- $170,000 to $210,000 USD / year
Communication and Collaboration: Effectively communicate issue statuses to both R&D and non-technical audiences. Ability to manage context switching when required. Collaborate closely with…
Added 1 min ago
Lead Infrastructure Engineer
JPMorgan Chase
Jersey City, NJ
…Technology, Employee Platforms, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. You apply your technical…
Added 1 min ago
Senior Lead Software Engineer
JPMorgan Chase
Jersey City, NJ
…and deliver top-notch technology products as a Senior Lead Software Engineer at JPMorgan Chase. In this role, you’ll collaborate across technical teams to advance financial technologies and…
Added 1 min ago
Senior Lead Software Engineer Cloud Platforms
JPMorgan Chase
Jersey City, NJ
Provide technical leadership and guidance to the cloud engineering team.
Added 1 min ago
Site Reliability Engineer III
JPMorgan Chase
Jersey City, NJ
Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
Added 1 min ago
Principal Site Reliability Engineer- Electronic Trading Services
JPMorgan Chase
Jersey City, NJ
Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
Added 1 min ago
Software Engineer III - Data Engineering | Infrastructure Platforms
JPMorgan Chase
Jersey City, NJ
As a Software Engineer III, you contribute to the design, development, testing, deployment, and ongoing improvement of secure, production-ready applications that combine Java-based software…
Added 1 min ago
Lead Software Engineer - Java, Unix
JPMorgan Chase
Jersey City, NJ
As a Lead Software Engineer at JPMorganChase within the Corporate Technology pillar, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 1 min ago
Lead Software Engineer - Java, Unix
JPMorgan Chase
Jersey City, NJ
As a Lead Software Engineer at JPMorganChase within the Corporate Technology pillar, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 1 min ago
Business Development Manager OEM
Emerson
Trenton, NJ
Bachelor's degree in Engineering or Technical field or related
Added 1 min ago
Senior Staff Engineer - Agentic Identity
Cisco
Trenton, NJ
As a Technical Leader on our team, you will define and build core agentic identity capabilities across cloud, on-premises, and hybrid architectures. You will lead technical strategy from…
Added 2 mins ago
Director, Drug Product and Process Development
Otsuka America Pharmaceutical Inc.
Trenton, NJ
Director, Formulation Development is an experienced leader in the development of pharmaceutical products in a virtual environment with extensive technical, strategic and leadership…
Added 2 mins ago
Frontend Engineer
GN Hearing
Trenton, NJ
In the role of Frontend Engineer in the Engineering team, you will contribute to our purpose of Bringing People Closer. You will own key web-based customer journeys from technical design…
Added 2 mins ago
Audiologist
GN Hearing
Trenton, NJ
…telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in…
Added 2 mins ago
Lead Deployment Engineer
Celonis
NC
…elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact - understanding our customers' business-critical…

Symbotic LLC

Software Support Engineer

USA Andover, MA, United States

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Experience: Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.

We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic’s next-generation microsystems.

What you’ll do

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.
Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.
Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you’ll need

Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.
Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
Proficiency with Linux/Unix environments and scripting languages such as Python.
Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.
Exposure to databases, data warehouses, or knowledge-based systems preferred.
Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.
Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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