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Principal Associate, Process Manager | Retail Bank
Capital One
Richmond, VA · McLean, VA
Lead Complex Problem Solving & Continuous Improvement: Identify misalignments and engineer ways to create efficiency, assist in solving complex cross-departmental operational roadblocks,…
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Frontend Engineer
GN Hearing
Richmond, VA
Help create seamless digital experiences that support people on their hearing journey. As a Frontend Engineer , you will build and evolve customer-facing web experiences for Jabra Enhance,…
Added just now
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Lead Data Engineer-Snowflake
Cognizant
Richmond, VA
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
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Sr Site Reliability Engineer -Remote US
SitusAMC
Richmond, VA
…reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps…
Added 2 mins ago
Automation Engineer II (AUTOM006871)
RBC
Tucson, AZ
…projects, with responsibility for translating business and process needs into documented, supportable solutions. The engineer will help Sargent build internal ownership of externally…
Added 4 mins ago
GW
Enviro Safety Qual Manager
GOLDEN WEST PACKAGING GROUP
OXNARD, CA
- $90,000 to $100,000 USD / year
…quality, customer satisfaction, and continuous operational improvement across the…
Added 4 mins ago
Security Architect - Consultant
Novalink Solutions LLC
West Columbia, SC
SCOPE: THIS POSITION WILL SERVE AS A SIEM ENGINEER WITHIN THE DEPARTMENT OF ADMINISTRATION’S DIVISION OF INFORMATION SECURITY. THE SUCCESSFUL CANDIDATE WILL SHOW EXTENSIVE EXPERIENCE…
Added 5 mins ago
CF
Manufacturing Engineer - Third Shift
Commonwealth Fusion Systems
Devens, MA
- $107,000 to $160,000 USD / year
Join the power movement as a Manufacturing Engineer
Added 5 mins ago
IT Support Engineer
Erwin Penland LLC
Greenville, SC
Identify opportunities for automation, process improvement, and increased operational efficiency.
Added 5 mins ago
SB
Manufacturing & Process Engineer
Standard Bots
Glen Cove, NY (Hybrid 3 days/week onsite), NY
- $150,000 to $180,000 USD / year
You'll own how Standard Bots robots get built - from the first process design to the last improvement on the production floor. Our factory is in Glen Cove, NY, and you'll be on it every…
Added 8 mins ago
Privilege Access Management Engineer
Hub International Limited
Chicago, IL
The Security Identity PAM Engineer is responsible for implementing, maintaining, and developing HUB’s Privileged Access Management platforms. This role focuses on automation, integration,…
Added 8 mins ago
BMS Conversion Lead, Specialty Lines
Hub International Limited
Chicago, IL
Hub International’s M&A Integration (MAI) team is seeking a Lead Engineer to drive the technical execution of BMS migration projects for MGA acquisitions. This is not a conventional data…
Added 9 mins ago
Senior Product Care Engineer
Electrolux Consumer Products, Inc
United States
The Senior Product Care Engineer/Specialist is responsible for the design, development, validation, and continuous improvement of mechanical and electromechanical components within the…
Added 9 mins ago
Director of Water Pollution Control
Town of Branford.
Branford, CT
…operator certification and directs day-to-day plant operations and process control, and the Collection Supervisor, who directs collection system and pump station operations. The position…
Added 9 mins ago
Site Quality Engineer - Senior
Cummins Talent Acquisition
Columbus, IN
We are looking for a talented Site Quality Engineer - Senior to join our team in Columbus, IN. In this role, you will drive quality excellence across manufacturing operations by leading…
Added 9 mins ago
FPGA Engineer II
KARL STORZ
Goleta, CA
KARL STORZ is seeking an FPGA Engineer II to design, develop, test, integrate, and verify FPGA designs for advanced medical video camera systems. This role will support the development of…
Added 12 mins ago
Senior Risk & Compliance Consultant - Risk and Reliability Insights - Location Flexible
Pacific Gas And Electric Company
Oakland, CA
Added 13 mins ago
AL
Field Engineer-Automated Logic
Automated Logic Contracting Sv
Kennesaw, GA
- $53,000 to $106,000 USD / year
At Automated Logic, a Carrier Company, we provide a work home for those ready to lead in the field. As a Field Engineer, you deliver durable solutions by applying sound technical judgment…
Added 13 mins ago
Lead Engineer – Operational Technology Security
Target Enterprise Inc
NCD-0375 Brooklyn Park, MN
Job title: Lead Engineer – Operational Technology Security
Added 13 mins ago
Lead Engineer – Operational Technology Security
Target Enterprise Inc
NCD-0375 Brooklyn Park, MN
Job title: Lead Engineer – Operational Technology Security
Added 14 mins ago
Measurement Engineer
Golden Pass
Sabine Pass, TX
The Measurement Engineer is responsible for supporting and maintaining the Golden Pass measurement program, including the oversight, maintenance, and reliability of measurement and…
Added 14 mins ago
Manager, Supply Chain Site Operations - 1st Shift
GXO Logistics
Muskogee, OK
Lean, Six Sigma and Continuous Process Improvement knowledge and experience
Added 15 mins ago
SD
Mechanical Engineer
Sayres Defense
Washington, DC
- $110,000 to $150,000 USD / year
Sayres is currently seeking an experienced Mechanical Engineer with an active SECRET clearance, verifiable in DISS in Washington, DC.
Added 15 mins ago
SD
Marine Engineer
Sayres Defense
Mobile, AL
- $90,000 to $130,000 USD / year
Sayres is currently seeking an experienced Marine Engineer with an active SECRET clearance, verifiable in DISS in Mobile, AL.
Added 15 mins ago
SD
Marine Engineer
Sayres Defense
Washington, DC
- $110,000 to $150,000 USD / year
Sayres is currently seeking an experienced Marine Engineer with an active SECRET clearance, verifiable in DISS in Washington, DC.

Symbotic LLC

Software Support Engineer

USA Andover, MA, United States

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Experience: Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.

We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic’s next-generation microsystems.

What you’ll do

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.
Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.
Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you’ll need

Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.
Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
Proficiency with Linux/Unix environments and scripting languages such as Python.
Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.
Exposure to databases, data warehouses, or knowledge-based systems preferred.
Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.
Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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