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Added 1 min ago
Lead Project Engineer
Nooter/Eriksen
St. Louis, MO
…to directly impact the efficiency and reliability of modern power generation systems. As Lead Project Engineer, you will be at the forefront of optimizing combined cycle plant performance…
Added 3 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Hamilton, NJ
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 3 mins ago
Substation Engineer 3 - Grid
Sargent & Lundy
Elkridge, MD
…management of high voltage substation projects. As a Substation Engineer, you…
Added 3 mins ago
Substation Engineer 3 - Grid
Sargent & Lundy
District of Columbia, DC
…management of high voltage substation projects. As a Substation Engineer, you…
Added 3 mins ago
Substation Engineer 3 - Grid
Sargent & Lundy
Charlotte, NC
…management of high voltage substation projects. As a Substation Engineer, you…
Added 3 mins ago
Substation Engineer 3 - Grid
Sargent & Lundy
Palm Beach Gardens, FL
…management of high voltage substation projects. As a Substation Engineer, you…
Added 3 mins ago
Senior Substation Engineer 2 - Grid
Sargent & Lundy
Lake Mary, FL
…of high voltage substation projects. As a Senior Substation Engineer, you…
Added 3 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Palm Beach Gardens, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 3 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Tampa, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 3 mins ago
Substation Engineer 2 - Grid
Sargent & Lundy
Lake Mary, FL
…management of high voltage substation projects. As a Substation Engineer 2, you…
Added 3 mins ago
Senior Structural Engineer 2 - Grid
Sargent & Lundy
Hamilton, NJ
…engineering and design team, you will work on a wide range of power transmission modifications and upgrades to support client recommendations and reviews including creating calculations,…
Added 3 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Richmond, VA
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 3 mins ago
Substation Engineer 3 - Grid
Sargent & Lundy
Richmond, VA
…management of high voltage substation projects. As a Substation Engineer, you…
Added 3 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Boise, ID
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 3 mins ago
Substation Engineer 3 - Grid
Sargent & Lundy
Hamilton, NJ
…management of high voltage substation projects. As a Substation Engineer, you…
Added 3 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Tampa, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 3 mins ago
Balance of Plant Senior Mechanical Engineer 1 - Nuclear
Sargent & Lundy
Cranberry Township, PA
You will be involved in nuclear power plant systems design, including preparation or review of:
Added 3 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Lake Mary, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 4 mins ago
Project Manager | Owner's Representation
Conventions, Sports, and Leisure International
Phoenix, AZ
Partner with the Project Controls Engineer to maintain current project files and documentation associated with assigned tasks.
Added 7 mins ago
Associate Director, Practice Builder
Default Brand
Billings, MT
Ulteig is seeking an experienced people and business leader to serve as Associate Director, Practice Builder within the Power business. This role leads the operational integration,…
Added 7 mins ago
RFID Store Design/Operations Engineer, RFID Program Management
Amazon Development Center U.S., Inc.
Seattle, WA
…seeks an innovative, solutions-oriented, and process-minded engineer to lead a program that works directly with customers, and between product, engineering, and operations teams, to define…
Added 7 mins ago
Senior Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Senior Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that…
Added 7 mins ago
Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that power…
Added 7 mins ago
Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that power…
Added 7 mins ago
Embedded Software Development Engineer, Applied Automation Controls/Embedded Software
Amazon.com Services LLC
Seattle, WA · North Reading, MA · Westborough, MA
We are seeking an experienced Software Development Engineer specializing in controls and embedded software to join our robotics team developing advanced workcell automation solutions. In…

Symbotic LLC

Software Support Engineer

USA Andover, MA, United States

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Experience: Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.

We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic’s next-generation microsystems.

What you’ll do

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.
Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.
Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you’ll need

Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.
Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
Proficiency with Linux/Unix environments and scripting languages such as Python.
Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.
Exposure to databases, data warehouses, or knowledge-based systems preferred.
Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.
Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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