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Engineer II, Field Software
ASM
United States
As a Field Software Engineer, you help bring ASM's semiconductor equipment to life by supporting the software that drives robotics, valve systems, temperature controllers, and other…
Added 1 min ago
IG
Senior Mechanical Engineer
IntelliPro Group Inc.
surry, VA
- $80 to $85 USD / hour
We are seeking an experienced Mechanical Contract Engineer to lead and support engineering activities for commercial nuclear projects. The role involves managing design changes, overseeing…
Added 1 min ago
Senior Firmware Engineer
Andrews Cooper Technology LLC
Snoqualmie, WA
B.S. in Computer Science from an accredited university or equivalent experience in a related field. MSCS is a plus.
Added 2 mins ago
AU
Water Resources Civil Engineering Intern - Summer 2027
AtkinsRealis USA Inc.
United States
- $25 to $31 USD / hour
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 2 mins ago
AU
Building Mechanical Engineering Intern - Summer 2027
AtkinsRealis USA Inc.
United States
- $25 to $31 USD / hour
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 2 mins ago
Senior Process Mechanical Engineer, Power
AtkinsRealis USA Inc.
United States
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 2 mins ago
Process Mechanical Engineer, Power
AtkinsRealis USA Inc.
United States
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 2 mins ago
AU
Project Engineering Manager - Power Delivery
AtkinsRealis USA Inc.
United States
- $140,000 to $180,000 USD / year
…technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project…
Added 3 mins ago
Cyber Systems Engineer – Vulnerability Management
Arcfield
Springfield, VA
The program provides Systems Engineering and Technical Assistance (SETA) support in the areas of Cyber Security and Management to improve the Information Assurance (IA) posture of a…
Added 3 mins ago
Test Engineer II
Arcfield
Home, NY
We are seeking a detail-oriented and proactive Test Engineer II to join our engineering team. In this role, you will be responsible for designing, developing, and executing both manual and…
Added 4 mins ago
Senior DevOps Mobile Operations Engineer
Experis USA
Plano, TX
Our client, Medical Device Software & Connected Systems is seeking a Senior DevOps Mobile Operations Engineer to join their team. As a Senior DevOps Mobile Operations Engineer, you will be…
Added 6 mins ago
UO
Engineer II, Autonomous Systems - Missouri Institute for Defense & Energy
University of Missouri System
MO
- $75,000 to $80,000 USD / year
The Engineer II - Autonomous Systems will support the development, integration, and testing of software for autonomous drone navigation and mission execution. The position will build…
Added 6 mins ago
CO
Water Resources Engineer
City of Altamonte Springs
Altamonte Springs, FL
- $52,920 to $98,000 USD / year
Assist the City Engineer with City’s consumptive use permits and water supply planning activities including preparation of compliance reports/documents and updates to the Water Supply…
Added 6 mins ago
Manufacturing Engineer
United States
Help improve the processes and equipment behind medical devices. We’re seeking a hands-on Manufacturing Engineer I to support production, solve equipment challenges, and advance continuous…
Added 7 mins ago
Mission Operations Engineer (Entry-Level) - Millennium Space Systems
Millennium Space Systems
Chantilly, VA
This position’s internal job code is Systems Engineer. Our team is currently hiring for a Level 1-2.
Added 7 mins ago
Controls Engineer
Camaco LLC
United States
The purpose of the Controls Engineer is to support, improve, develop, research and test electrical components, equipment, and systems on the plant floor in order to meet production needs.
Added 8 mins ago
US
Mechanical Engineer II, Imaging Payloads
Urban Sky
Denver, CO
- $115,000 to $130,000 USD / year
Urban Sky is seeking a talented Mechanical Engineer to own the design, development, and fielding of advanced electro-optical imaging systems aboard our stratospheric balloon platforms. Our…
Added 8 mins ago
Sr. Power Electronics Engineer - High Voltage, Satellites (Starlink)
SpaceX
Redmond, WA
…performance in these high-frequency, high-bandwidth amplification systems critical to our…
Added 9 mins ago
Piping/Mechanical Field Engineer - Sparks, NV
Military Spouse Jobs & VetJobs
United States
The Piping Mechanical Field Engineer reports to the Area Field Engineer/Project Field Engineer and is responsible for the technical oversight of all Mechanical activities in the assigned…
Added 9 mins ago
IC
Civil Engineering New Graduate | Rock Island, IL
IMEG Consultants Corp.
Rock Island, IL
- $70,000 to $74,500 USD / year
IMEG is hiring a Civil Engineering New Graduate in Rock Island, Illinois to support engineering analysis, design, field inspections, report writing, permit applications, and site drainage…
Added 9 mins ago
Civil Engineering New Graduate | Bettendorf, IA
IMEG Consultants Corp.
Bettendorf, IA
IMEG is hiring a Civil Engineering New Graduate in Bettendorf, IA to support engineering analysis, design, field inspections, report writing, permit applications, and site drainage and…
Added 11 mins ago
Senior Digital Design Verification Engineer
Renesas Electronics
Austin, TX
Renesas is seeking a Senior Digital Design Verification Engineer to join our team developing complex power management SoCs. These products integrate digital control, telemetry, fault…
Added 12 mins ago
G
Forward Deployed Engineer
Generalist
San Mateo, CA
- $150,000 to $200,000 USD / year
Generalist is building AI that enables robots to do useful work in the physical world. As a Forward Deployed Engineer, you will turn that technology into working customer deployments,…
Added 12 mins ago
G
Forward Deployed Engineer
Generalist
Somerville, MA
- $150,000 to $200,000 USD / year
Generalist is building AI that enables robots to do useful work in the physical world. As a Forward Deployed Engineer, you will turn that technology into working customer deployments,…
Added 13 mins ago
Senior Engineer 2026
Klickitat Public Utility
Goldendale, WA
…including work done by engineering consultants. Act as lead design engineer, project engineer or project manager on projects with novel, difficult and multi-disciplinary aspects or…

Symbotic LLC

Software Support Engineer

USA Andover, MA, United States

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

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Job details

Pay: The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Experience: Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.

We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.

What we do

Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations. Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions. By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time. In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic’s next-generation microsystems.

What you’ll do

Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response SLAs.
Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
Incorporate customer and site feedback to help identify product, process, and operational improvement opportunities.
Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
Work on-site in MA to support system troubleshooting, cross-functional collaboration, and operational readiness.

What you’ll need

Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning; Allen-Bradley ControlLogix experience preferred.
Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
Proficiency with Linux/Unix environments and scripting languages such as Python.
Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools preferred.
Exposure to databases, data warehouses, or knowledge-based systems preferred.
Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
Willingness to participate in a 10x7 operational support model (Wednesday through Saturday), including an on-call rotation for escalations and critical issues.
Ability to work a hybrid schedule, with two days per week on-site at our Wilmington headquarters and two days remote.

Our Environment

Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $79,500.00 - $116,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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